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Support Services Specialist

Department of Veterans Affairs
Veterans Affairs, Inspector General
This job announcement has closed

Summary

OIG is organized into seven operational units: the Immediate Office of the Inspector General, Office of the Counselor, Office of Audits and Evaluations, Office of Healthcare Inspections, Office of Investigations, Office of Management and Administration, and Office of Special Reviews. In addition to the Washington, DC, headquarters, OIG has offices located in more than 60 locations throughout the country.

Overview

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Hiring complete
Open & closing dates
05/03/2022 to 05/16/2022
This job will close when we have received 200 applications which may be sooner than the closing date. Learn more
Salary
$89,383 to - $116,202 per year
Pay scale & grade
GS 12
Location
1 vacancy in the following location:
San Diego, CA
Remote job
No
Telework eligible
Yes—as determined by the agency policy.
Travel Required
25% or less - 1- 5 nights per month
Relocation expenses reimbursed
No
Appointment type
Permanent
Work schedule
Full-time
Service
Competitive
Promotion potential
12
Supervisory status
No
Security clearance
Other
Drug test
No
Announcement number
22-VAOIG-218-P
Control number
652187700

This job is open to

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Clarification from the agency

Open to all US citizens or US nationals; no prior federal experience is required

Duties

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OIG's Office of Investigations (OI) investigates potential crimes and civil violations of law involving VA programs and operations committed by VA employees, contractors, beneficiaries, and other individuals. These investigations focus on a wide range of matters including health care, procurement, benefits, education, construction, and other fraud; cybercrime and identity theft; bribery, embezzlement, and conflicts of interest; drug offenses; and violent crimes. OI is staffed by special agents, forensic auditors, and other specialized staff in headquarters divisions and regional field offices that use data analytics, cyber-tools, covert operations, and other strategies to detect and address conduct that poses a threat to or has harmed VA personnel, operations, and the veterans or other beneficiaries they serve. Through criminal prosecutions and civil monetary recoveries, OI's investigations promote integrity, patient safety, efficiency, and accountability within VA.

The incumbent serves as a Support Services Specialist located in San Diego, CA and reports directly to the Special Agent in Charge (SAC) or Resident Agent in Charge (RAC) within the Western Region. As a Support Services Specialist, the employee will perform complex studies and projects, taking into account multiple sources of information, viewpoints, and guidance to conduct analyses, identify, and recommend solutions. The incumbent serves as an advisor to management on the evaluation of field programs and operations.

The following are the duties of this position at the GS-12. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties and will receive training to help you grow in this position.

  • Perform comprehensive studies and projects on a range of functions and missions including case and file management, adherence to OI policies, and CIGIE investigative standards using a wide range of specialized methods and techniques to assess the productivity, effectiveness, and efficiency of overall OI regional office administrative and investigative operations.
  • Serve as an advisor to the SAC/RACs in formulating, justifying, revising, and executing the office's budget, to include developing budget plans and executing purchase of spend plan items in accordance with budget requirements, restraints, and Headquarters' guidance.
  • Formulate and project annual budget requirements for various expenditure categories, including equipment, supplies, local training, facilities maintenance, and related expenses; prepare and submit monthly reconciliation reports reflecting actual expenses; and coordinate budget and fiscal matters with SAC/RACs and Headquarters.
  • Serve as a purchase card holder who executes purchasing of goods, services, and training from the approved budget; input expenditures into budget system; and reconcile monthly expenditures.
  • Evaluate field office and resident agency compliance with various OI administrative policies and procedures; make recommendations on administrative programs and procedures to office personnel; and research and assist in the implementation of administrative instructions and procedures for use across Regional/Field offices for resources and employee/administrative support.

Requirements

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Conditions of employment

This opportunity is also open to Status Candidates under Announcement 22-VAOIG-217. Please refer to that announcement for details on open period, eligibility, and how to apply.

The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your résumé.

Key Requirements:
  1. Please refer to "Conditions of Employment."
  2. Click "Print Preview" to review the entire announcement before applying.
  3. Must be a U.S. Citizen or U.S. National.

Qualifications

You must meet the following requirements by the closing date of this announcement.

For the GS-12, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11grade level in the Federal service. Specialized experience for this position must include:
- Administrative and Investigative support. (examples might include coordinating travel arrangements; purchasing supplies; or tracking technical, office, and personal equipment; AND
- Assisting in the preparation of project files and gathering relevant information; AND
- Accessing background information from various data bases.

Additional information

Other information:
- We may select from this announcement or any other source to fill one or more vacancies. Applicants who apply for this position may be considered for other positions within the Office of Inspector General that require the same knowledge, skills, and abilities.
- This is a non-bargaining unit position.
- A recruitment incentive may be offered.
- We offer opportunities for flexible work schedules.
- Office assignment may be at one of the locations listed on the announcement subject to availability and OIG management discretion.

Conditions of Employment:
- A one year probationary period may be required.
- Must successfully complete a background investigation.
- Public Trust - Background Investigation will be required.
- If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
- Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
- Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
- Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency.
- Obtain and use a Government-issued purchase card for business-related travel.

To ensure compliance with an applicable preliminary nationwide injunction, which may be supplemented, modified, or vacated, depending on the course of ongoing litigation, the Federal Government will take no action to implement or enforce the COVID-19 vaccination requirement pursuant to Executive Order 14043 on Requiring Coronavirus Disease 2019 Vaccination for Federal Employees. Therefore, to the extent a Federal job announcement includes the requirement that applicants must be fully vaccinated against COVID-19 pursuant to E.O. 14043, that requirement does not currently apply. Federal agencies may request information regarding the vaccination status of selected applicants for the purposes of implementing other workplace safety protocols, such as protocols related to masking, physical distancing, testing, travel, and quarantine.

Our comprehensive benefits are very generous. Our benefits package includes:
- Challenging work, opportunities for advancement, competitive salaries, bonuses and incentive awards.
- Eleven paid holidays, 13 days of sick leave, and 13 to 26 days of vacation time each year.
- Access to insurance programs that may be continued after you retire.
- A wide choice of health insurance plans, coverage for pre-existing conditions, and no waiting periods. We pay a substantial amount (up to 75%) of the health insurance premiums.
- A retirement program which includes employer-matching contributions.- Learn more about Federal benefits programs at: https://help.usajobs.gov/index.php/Pay_and_Benefits

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

How You will be Evaluated:

Your application includes your résumé, responses to the online questions, and required supporting documents. Please be sure that your résumé includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a "not qualified" determination.

Rating: Your application will be evaluated in the following areas: Technical, Problem Solving, Clerical, and Communication.

Category rating will be used to rank and select eligible candidates. If qualified, you will be assigned to one of three quality level categories, A-Exceptionally Qualified, B-Highly Qualified, or C-Qualified, depending on your responses to the online questions, regarding your experience, education, and training related to this position. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.

Veterans' preference is applied after applicants are assessed. Preference-eligibles will be listed at the top of their assigned category and considered before non-preference-eligibles in that category. Qualified preference-eligibles with a compensable service-connected disability of 10% or more will be listed at the top of the highest category.

Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview and/or a writing assessment. Applicants who are selected for an interview may ask questions about the evaluation process at the time they are contacted for an interview.

If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP)) you must be assigned the middle category or better to be rated as "well qualified" to receive special selection priority.

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