Serves as a consultant and instructor on a variety of WFL topics and issues (see programs below). Provides informative and tangible advice, assistance, and instruction to address customer concerns, needs and requirements associated with Navy-life (deployment/separation; frequent relocation, transitioning from military to civilian life, etc.). Gathers data, compiles statistics, reports progress and makes recommendations to the supervisor on program planning, agency coordination and follow-up procedures for use at installation, regional and DoD levels. Evaluates, interprets and acts upon data received through customer interviews, general research provided by other agencies/academia, and community based resources. Implements, monitors, documents and tracks service provisions to evaluate and ensure client satisfaction and effectiveness. Disseminates and collects customer evaluation feedback in accordance with the FFSC Quality Assurance Plan. Provides timely inputting of FFSMIS (or equivalent data collection program), and other required workload data for all services provided. Ensures appropriate referrals and follow-up for services requested and documents contacts and results.Works independently and/or with other FFSC staff to provide guidance and training to deliver course curricula and prepare accompanying resource materials. Plans, coordinates, and schedules FFSC workshops, programs, and GMTs. Regularly reviews all new and existing programming IAW with Region and CNIC policies and recommends changes to supervisor. Organizes and implements initiatives such as job fairs and executive career study groups that invite prospective employers to the installation. Provides backup support to all other WFL Specialists, and is cross-trained to provide support in other WFL program areas not specifically assigned to this incumbent. Responsible for marketing program workshops, events, and activities verbally and in writing via AFN, base newspaper, social media IAW the center’s outreach and marketing plan in partnership with the center’s administrator responsible for center marketing. Works with N9 functional areas by facilitating joint program events and presentations in N9 recreation, lodging, housing, barracks and other facilities. Collaborates with civilian and military professional resources to gather information and stay abreast of current issues and events. Responsible for the coordination and completion of special project activities including but not limited to CNIC monthly themed events and activities. Serves on various committees and councils to optimize viewpoints related to military life. May serve as command representative for the command representative program and makes contacts with commands in accordance with guidelines established by the FFSC Director.

Conditions of employment

• Ability to obtain favorable adjudication of a National Agency Check with Inquiries (NACI).
• Hours may vary depending on client needs, outreach activities and emergencies, which will require some evenings and weekends. In cases of emergency situations, involving military families, incumbent may be required to be available in an on-call

Qualifications

Knowledge of, and experience in, the delivery of education services, with a focus on human/personal growth and development.

Knowledge and skill in developing and evaluating needs assessments. Ability to collect, evaluate, and disseminate information; assess and measure organizations’ and other serviced populations’ trends, concerns, and needs; assist in identifying and prioritizing goals; and provide guidance and direction for the development and implementation of effective plans, procedures, and tools to address such issues.

Skill in conducting interviews to establish the nature and extent of concerns and issues and provide assistance to develop goals and plans, in order to determine appropriate referral services and options.

Skill in preparation of presentations and public speaking in personal- large and small group settings. Effective skill in forming and retaining working relationships with peers and leadership. Skill in using various computer software database, spreadsheet, word processing, and network programs (e.g., as Internet, Microsoft Office Suite, and FFSP 6

databases). Knowledge of the formulation and execution of needs assessment tools. Ability to communicate effectively verbally and in writing to prepare and present findings and recommend solutions, and compose a variety of correspondence, budget justifications/requests, instructions, and other materials.

Skill in conducting interviews with management and staff to obtain or exchange information about work objectives, processes, procedures and policies. Skills in establishing and maintaining effective working relationships using tact, diplomacy, and overall professionalism in interactions with customers, leadership of commands and organizations, partnering agencies, and with program representatives and officials of community organizations.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Using the qualifications of the position, a predetermined rating and ranking criterion of knowledge, skills, and abilities will be used for each application.