An official website of the United States government
This position is part of the National Archives and Records Administration. The purpose of this position is to serve as a member of one of the Reference Service teams, located within one of the Core Units, Military Personnel Records (MPR) Center, National Personnel Records Center (NPRC), National Archives and Records Administration (NARA).
Learn more about this agency04/13/2022 to 05/09/2022
$32,880 - $42,743 per year
GS 4
Many vacancies in the following locations:
No
Yes—as determined by the agency policy.
Not required
No
Permanent
Full-time
Competitive
6
No
No
22-NARA-221-P
648594100
Federal employees who meet the definition of a "surplus" or "displaced" employee.
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
U.S. Citizens or U.S. Nationals; no prior Federal experience is required.
The following are the duties of this position at the GS-04. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.
- Conducts the initial review of incoming requests, which may include inquiries concerning fire destroyed and/or damaged records and/or Congressional and/or highly sensitive and/or regarding a high-ranking governmental official, and determines, based on the contents of the request, what records and/or information is required. Screens out requests which cannot or should not be processed because of illegibility, lack of identifying information, obvious nonmilitary service, non-receipt of pertinent records, and/or misdirected inquiries.
- Communicates directly with all levels of customers in person, by telephone, and/or e-mail to obtain clarification of the request or additional information, which may facilitate the response. Determines the releasability of requested information by applying knowledge of laws, regulations, policies and procedures regarding disclosure of personnel and medical information (e.g., Freedom of Information Act, Privacy Act, restrictions imposed by the military services). If the information requested cannot be provided, documents the rationale and reason in writing to the customer using an automated word processing system, accessing standard formats and paragraphs and/or composing individualized replies as needed to adequately respond to the customer's inquiry(s). Provides guidance to the customer regarding the additional information needed for future action.
- Responds to a variety of types of requests for information regarding military service. Investigates conflicting record information, apparent errors, and/or omissions of record data. Documents issues and findings. Determines and implements the appropriate course of action. Assists the Research Room attendant by coordinating with Center offices to expedite the compilation of information. Accompanies the customer during the review of records, explaining the documents as appropriate. May serve as the Research Room attendant on a rotating basis.
- Requests received from veterans and/or veterans' family, and/or government and/or private researchers are for the purpose of establishing entitlement to veterans benefits and/or additional benefits or services dependent upon verification of information contained in the veteran's and/or veteran's family member's record.
- Participates as a team member in a variety of functions as determined by team decisions.
This opportunity is also open to Status Candidates under Announcement 22-NARA-179. Please refer to that announcement for details on open period, eligibility, and how to apply.
The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your resume.
You must meet the following requirements by the closing date of this announcement.
General Experience:
For the GS-04 grade level, you must have one year of general experience which includes progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled.
OR
Education: 2 years of education above high school.
OR
Combination of general experience and education.You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions.
You will be evaluated for this job based on how well you meet the qualifications above.
Your application includes your résumé, responses to the online questions, and required supporting documents. Please be sure that your résumé includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your résumé may result in a "not qualified" determination.
Rating: Your application will be evaluated in the following areas: Communication, Technical and Problem Solving. Category rating will be used to rank and select eligible candidates. If qualified, you will be assigned to one of three quality level categories: Best Qualified, Well Qualified, or Qualified depending on your responses to the online questions, regarding your experience, education, and training related to this position. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.
Veterans' preference is applied after applicants are assessed. Preference-eligibles will be listed at the top of their assigned category and considered before non-preference-eligibles in that category.
Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview.
If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP)) you must receive a score of 85 or better to be rated as "well qualified" to receive special selection priority
Required Documents:
1. Resume - either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) To receive full credit for relevant experience, please list the month/date/year and number of hours worked for experience listed on your résumé. We suggest that you preview the online questions, as you may need to customize your résumé to ensure that it supports your responses to these questions. Please view résumé tips.
2. Vacancy Question Responses - Completely answer the online assessment questionnaire associated with this job announcement.
3. Transcripts - For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, you MUST submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.
A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.
If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.
4. CAREER TRANSITION ASSISTANCE PLAN (CTAP) OR INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP) DOCUMENTATION: If you are a displaced or surplus Federal employee, click CTAP/ICTAP for eligibility and a detailed list of required documents you must submit in order to be eligible.
Optional Documents:
In addition, we recommend that you submit copies of the following:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
The National Archives and Records Administration has partnered with the Treasury's Bureau of the Fiscal Service to provide certain personnel services to its organization. Fiscal Service's responsibilities include advertising vacancies, accepting and handling applications, and extending job offers.
The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 5:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.
The Bureau provides reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact us if you require this for any part of the application and hiring process.
To verify the status of your application, log into your USAJOBS account (USAJOBS Login); all of your applications will appear on the Welcome screen. The Application Status will appear, along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
For additional information on how to apply, please visit the Partnership for Public Service's Go Government website.
To preview the assessment questionnaire: https://apply.usastaffing.gov/ViewQuestionnaire/11459939
Once the online questionnaire is received, you will receive an acknowledgement email that your submission was successful. We will review your resume and transcript(s) (if appropriate) to ensure you meet the basic qualification requirements. We will evaluate each applicant who meets the basic qualifications on the information provided and may interview the best-qualified applicants. After making a tentative job offer, we will conduct a suitability and/or security background investigation. A final job offer for this position is typically made within 40 days after the closing date of the announcement.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/648594100. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Learn more about
Whether you are new to the Federal Government or an experienced professional seeking a career change, you can make history at the National Archives. Our dedicated staff works across a variety of career fields to safeguard the records of the Federal Government - more than 10 billion of them.
Visit our Employee Gallery at www.archives.gov/careers to see the kinds of dynamic projects our staff are undertaking. If you want a career where you can see the difference your work makes, then join the National Archives!
For more information, visit: www.archives.gov/ .
Please view this link for more information on Veterans Personnel Records at the National Archives, St. Louis:
