USAJOBS connects job seekers with federal jobs across the United States and around the world as the official employment site for the federal government

This job is open to

Career transition (CTAP, ICTAP, RPL)

Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants.

Military spouses

Military spouses of active duty service members or whose spouse is 100 percent disabled or died on active duty.

Clarification from the agency

Applications will be accepted from those eligible for the Interagency Career Transition Assistant Program (ICTAP) in the local commuting area, and Military Spouses.

Duties

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Queries, monitors and controls various application systems to effectuate entitlement and/or change pending actions.
Evaluates pending cases to ensure that all pertinent information/documentation has been obtained.
Establishes, adjusts/removes, reconstructs, reinstates and audits earnings related records online and through the preparation of necessary forms in accordance with procedures.
Directs the investigations of earnings records involving multiple and/or wrong account numbers, scrambled wages, earnings discrepancies, etc.
Provides assistance to beneficiaries and inquirers about earnings data and programs administered by the Social Security Administration.
Investigates and reconciles discrepant benefit situations which could cause interruption in the receipt of monthly benefits.

Requirements

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Conditions of employment

Proof of ICTAP eligibility required or Military Spouse eligibility required.
U.S. Citizenship required
Selective Service Registration, if applicable (www.sss.gov)
Fingerprinting and background and/or security investigation required
Job offers are contingent on fingerprinting and background / security investigation results
All qualification requirements must be met by the closing date of the announcement
As required by Executive Order 14043, Federal employees are required to be fully vaccinated against COVID-19. See Additional Information section.

Qualifications

Applicants must have 52 weeks of specialized experience at the GS-06 level, or equivalent, which is in or related to the work of the position to be filled and has equipped applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position Such experience would include analyzing issues and making determinations on cases, reviewing guidelines and regulations to determine the specific provisions that are applicable to each case, determining the status of the case and the time expected for processing the case, determining claim amounts taking into account the particular personal circumstances of the individual claimant, investigating and resolving earnings discrepancies and out of balance earnings reports, assisting employers with earnings reporting issues.

Education

This job does not have an education qualification requirement.

Additional information

In addition to the minimum qualifications, applicants must be eligible under the following category:

Displaced or surplus Federal employees eligible under the Interagency Career Transition Assistance Plan (ICTAP).

In addition to meeting the basic eligibility criteria, ICTAP applicants must be well qualified for the position. Well-qualified is defined as having knowledge, skills, and abilities that clearly exceed the minimum qualification requirements for the position. Under numeric rating procedures, qualified ICTAP applicants must receive a rating of 85 or higher to be eligible for selection.

Additional selections may be made for this vacancy six months from the closing date of this announcement.

Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. See www.sss.gov.

COVID-19 Vaccination Requirement: As required by Executive Order 14043, Federal employees must be fully vaccinated against COVID-19 regardless of the employee's duty location or work arrangement (e.g., telework, remote work, etc.), subject to such exceptions as required by law. If selected, you will be required to be vaccinated against COVID-19 no later than November 22, 2021 and submit documentation of vaccination by November 23, 2021 OR shortly after appointment or onboarding with SSA, if this occurs after November 22, 2021. At the time of selection, SSA will provide additional information regarding what documentation you must provide and how you can request a legally required exception from this requirement.

UPDATE ON COVID-19 VACCINATION REQUIRMENT
To ensure compliance with an applicable nationwide preliminary injunction, which may be supplemented, modified, or vacated, depending on the course of ongoing litigation, the Federal Government will take no action to implement or enforce the COVID-19 vaccination requirement pursuant to Executive Order 14043 on Requiring Coronavirus Disease 2019 Vaccination for Federal Employees. Therefore, to the extent a Federal job announcement includes the requirement that applicants must be fully vaccinated against COVID-19 pursuant to Executive Order 14043, that requirement does not currently apply. Federal agencies may request information regarding the vaccination status of selected applicants for the purposes of implementing other workplace safety protocols, such as protocols related to masking, physical distancing, testing, travel, and quarantine.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

The evaluation you receive is based on your responses to the questionnaire. Your resume and supporting documentation will be compared to your responses to the occupational questionnaire, which is designed to capture the desired competencies for this position. These competencies include:

Ability to communicate orally and in writing.
Ability to perform clerical duties.
Knowledge of SSA organization.
Ability to use a personal computer

Please make sure you answer all questions and follow all instructions carefully. Errors or omissions may affect your evaluation. The questionnaire takes approximately 15 minutes to complete. To preview the questions, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/11453092

Help

To apply for this position, you must provide a complete Application Package which includes:
1. Your Resume
2. The Occupational Questionnaire
3. Additional Required Documents, if applicable (see Required Documents section)

The complete Application Package must be submitted before midnight (EST) on 04/12/2022.

To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process.

If you use assistive software or an adaptive device, or you are experiencing some other type of technical difficulty and/or otherwise require assistance with the application process, please contact Mayra Molina-Perez at Mayra.Molina-Perez@ssa.govor (570) 831-1511.

Individuals with disabilities may also call us via Federal Relay using the (voice) contact telephone provided.

Due to our security procedures, our office will not accept any applications submitted via email or standard mail. The email address is listed only for inquiries about the position or the How to Apply process.

To check the status of your application or return to a previous or incomplete application, log in to your USAJOBS account.

Agency contact information

Mayra Molina-Perez

Phone: (570) 831-1511
Email: Mayra.Molina-Perez@ssa.gov

Address: Office of Earnings and International Operations
6100 Wabash Avenue, Baltimore, MD 21215
1150 East Mountain Drive, Wilkes Barre, PA 18702
Baltimore, MD 21215
US

Next steps

Once you have successfully submitted your application materials, you can expect to receive at least two or more of the following email notifications concerning your application status: (1) Receipt of application; (2) Qualifications status and whether your application has been Referred/Not Referred to the selecting official; and (3) Selection status for the position.

Selection interviews may be conducted with one or more of the candidates, but there is no requirement that interviews be conducted. The hiring office will contact candidates directly for interviews. Interviews may be conducted via video conferencing software, if technically feasible. Applicants referred for consideration will receive a final disposition notice after selections have been made.

Required Documents

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You must submit supporting documentation by the closing date of the vacancy announcement to claim certain types of preference.

INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP): ICTAP provides eligible displaced Federal competitive service employees with selection priority for competitive service vacancies. To receive selection priority, candidates must meet the requirements for the Well Qualified category as described in the vacancy announcement. Candidates must also provide:

proof of eligibility with your application. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation Notice of Personnel Action, (SF-50); and
proof of your most recent performance rating of at least "fully successful" (Level III) or equivalent.

For more information visit http://www.opm.gov/rif/employee_guides/career_transition.asp.

Military Spouse Appointing Authority. You may be eligible for an appointment under the Military Spouse Appointing Authority if you are a spouse of: 1) an active duty member of the armed forces; 2) a service member who is 100% disabled due to a service-connected injury; or 3) a deceased service member of the armed forces. Each of these categories has different eligibility criteria that must be met. Individuals applying for consideration under this authority MUST provide the applicable supporting documentation (e.g., documentation verifying marriage, copy of your spouse's active military orders, DD-214, copy of a statement from the Department of Veterans Affairs or a branch of the military certifying the service member's service-connected disability rating, DD-1300, etc.). You are no longer eligible if you remarry.

How to Apply

Help

To apply for this position, you must provide a complete Application Package which includes:
1. Your Resume
2. The Occupational Questionnaire
3. Additional Required Documents, if applicable (see Required Documents section)

The complete Application Package must be submitted before midnight (EST) on 04/12/2022.

To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process.

If you use assistive software or an adaptive device, or you are experiencing some other type of technical difficulty and/or otherwise require assistance with the application process, please contact Mayra Molina-Perez at Mayra.Molina-Perez@ssa.govor (570) 831-1511.

Individuals with disabilities may also call us via Federal Relay using the (voice) contact telephone provided.

Due to our security procedures, our office will not accept any applications submitted via email or standard mail. The email address is listed only for inquiries about the position or the How to Apply process.

To check the status of your application or return to a previous or incomplete application, log in to your USAJOBS account.

Agency contact information

Mayra Molina-Perez

Phone: (570) 831-1511
Email: Mayra.Molina-Perez@ssa.gov

Address: Office of Earnings and International Operations
6100 Wabash Avenue, Baltimore, MD 21215
1150 East Mountain Drive, Wilkes Barre, PA 18702
Baltimore, MD 21215
US

Next steps

Once you have successfully submitted your application materials, you can expect to receive at least two or more of the following email notifications concerning your application status: (1) Receipt of application; (2) Qualifications status and whether your application has been Referred/Not Referred to the selecting official; and (3) Selection status for the position.

Selection interviews may be conducted with one or more of the candidates, but there is no requirement that interviews be conducted. The hiring office will contact candidates directly for interviews. Interviews may be conducted via video conferencing software, if technically feasible. Applicants referred for consideration will receive a final disposition notice after selections have been made.