This position is with the Office of Inspector General (OIG), Information Technology Division, in Sacramento, CA. This office is responsible for providing IT customer service support to the Office of Inspector General staff. As an Information Technology Specialist, the incumbent is expected to identify and resolve complex problems in the installation and configuration of IT systems and troubleshoot technical issues in a high energy fast-paced work environment.
Summary
This position is with the Office of Inspector General (OIG), Information Technology Division, in Sacramento, CA. This office is responsible for providing IT customer service support to the Office of Inspector General staff. As an Information Technology Specialist, the incumbent is expected to identify and resolve complex problems in the installation and configuration of IT systems and troubleshoot technical issues in a high energy fast-paced work environment.
As a Information Technology Specialist, GS-2210-13, you will perform the following major duties:
Provide remote and deskside support: imaging laptops, performing data retention, supporting mobile devices, developing scripts, configuring file and printer servers; develop/draft documentation and user guides; conduct user training as needed.
Diagnose and resolve problems in response to reported incidents; use a wide variety of software applications, computer hardware, desktop operating systems, anti-virus software, Office suites, and network client setup.
Perform IT systems security-related tasks, using prescribed methods, and tools in support of cyber and information security standards.
May correspond via telecommunication devices or in person to peers, supervisors, managers, and customers; provide troubleshooting and customer support via phone, live video feeds.
Ensure rigorous application of information security/assurance policies, principles, and practices in the delivery of technical services; notify the unit supervisor or senior IT staff on any IT issues, problems, and concerns.
Successful completion of a background investigation.
May be subject to initial and random drug testing.
May be required to complete a one year probationary period.
OGE-450, Confidential Financial Disclosure Report may be required.
Time-in-grade requirement - Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions contained in 5 CFR 300, Subpart F.
Must be a current DOI OIG employee.
Work involves walking, bending, and climbing associated with on-the-job site locations; and moderate physical exertion.
Travel by air or car is required; trips may last for 5 to 10 nights.
Qualifications
All qualification requirements must be met by the closing date of this announcement.
Basic Requirement: Your resume must reflect information technology related experience in the federal service or private or public sector demonstrating each of the four competencies below:
Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
AND
In addition to the basic requirements above, applicants must meet one year of the specialized experience listed below to be considered:
Minimum Qualifications GS-13 :
One year of specialized experience equivalent to the GS-12 grade level in the Federal service performing all of the following:
Independently (or with minimal supervision) developing goals to provide IT support services to a fast-paced work environment;
Procuring IT-related hardware, software, and services in adherence to Federal purchasing rules and regulations;
Utilizing a variety of IT applications to troubleshoot complex issues related to Windows 10, Microsoft Bitlocker, Microsoft Outlook 365, Microsoft OneDrive and the suite of Office 365 productivity applications; AND
Applying in-depth knowledge on cybersecurity concepts, principles, and standards to provide IT services.
Education
There is no substitution of education for experience for this position.
Additional information
To ensure compliance with an applicable preliminary nationwide injunction, which may be supplemented, modified, or vacated, depending on the course of ongoing litigation, the Federal Government will take no action to implement or enforce the COVID-19 vaccination requirement pursuant to Executive Order 14043 on Requiring Coronavirus Disease 2019 Vaccination for Federal Employees. Therefore, to the extent a Federal job announcement includes the requirement that applicants must be fully vaccinated against COVID-19 pursuant to E.O. 14043, that requirement does not currently apply. Federal agencies may request information regarding the vaccination status of selected applicants for the purposes of implementing other workplace safety protocols, such as protocols related to masking, physical distancing, testing, travel, and quarantine.
Applicants must meet initial and periodic suitability determinations based on favorable background investigations and updates.
Career Transition Assistance Programs: These programs apply to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: (1) meet CTAP eligibility criteria; (2) be rated well-qualified for the position with a score of 85 or above; and, (3) submit the appropriate documentation to support your CTAP eligibility. For more information visit: http://www.opm.gov/rif/employee_guides/career_transition.asp.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Applicants will be evaluated based on their possession of the following competencies:
Knowledge of IT principles, concepts, and practices
Skill in applying IT security principles
After the closing date of the announcement, we will review your resume per Category Rating or Numerical Scoring procedures to ensure that qualification and eligibility requirements are met. If we use the Category Rating procedure, and it is determined that you meet the minimum qualification requirements, your application will then be placed in one of three categories: Best Qualified, Well Qualified, or Qualified based on the degree that your application demonstrates possession of:
Knowledge of a full range of IT security principles, concepts, practices, products and services and methods for evaluating risk and vulnerability, implementing mitigating improvements, and disseminating IT security tools and procedures.
Ability to meet the needs of OIG executives and staff members. Delivers high-quality products and services; is committed to continuous improvement
Knowledge of computer hardware and software development and systems as they apply to the conception, specification, analysis, planning, development, installation, test, modification
Skill in applying IT security principles; and installing, configuring and testing software on customer workstations
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
All documentation, applicable to you, must be submitted by the closing date of this announcement. Failure to submit the required documents will disqualify you from further consideration for this position.
Resume (required) - Your resume must sufficiently describe how your experience fully meets the specialized experience requirements as stated in this announcement for each grade level(s) you are applying (see "Qualifications" section). Your resume must also support your responses to the assessment questionnaire. Credit will be given for paid and unpaid experience. We cannot assume you have performed the experience required for this position regardless of your employment history or academic career. We strongly recommend you use the USA Jobs online Resume Builder to submit a resume. If you choose to use your own formatted resume, you must ensure it contains all of the following for each experience/position listed: job title, name of employer, beginning and ending dates of employment (month/day/year format), hours worked per week, detailed description of duties performed, and if a Federal position, series and grade or equivalent. We will not access web pages linked on your resume to determine your qualifications. Do not include a photograph or video of yourself, or any sensitive information.
SF-50 Notification of Personnel Action - If you are a current or former Federal employee, you must provide the most current Notification of Personnel Action (Form SF-50) that verifies career/career-conditional status (box 24 must show "1" or "2" and box 34 must show "1"), title, series and grade (do not submit an Award SF-50). Also provide the SF-50 that reflects the highest grade level held on a permanent basis or the full performance level of your current position, whichever is higher. Candidates applying under an interchange agreement must also provide an SF-50 or equivalent document showing interchange eligibility. Failure to do so will result in an ineligible rating.
Performance Appraisal and Awards - While not required, due weight will be given to appraisals and awards submitted during the interview/selection process conducted by the hiring manager. Such documents will not be used in determining if you meet the experience requirements.
To apply for this job opportunity, you must submit a complete application package including a resume and an on-line application through the Office of Personnel Management's (OPM) application system, USAJOBS. This information will be transferred to the Department of Interior's OIG Automated Application System. You have until 11:59 p.m. Eastern Time (ET) 04/13/2022 to complete the following application process:
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your résumé and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
You may update your application documents and some questions related to your personal information at any time during the announcement open period. However, you will not be able to make changes to questions related to assessing the minimum qualifications and competencies (knowledge, skills, abilities and other characteristics) mentioned in the "How You Will Be Evaluated" section above. To make an allowed update to your application, return to your USAJOBS account (https://my.usajobs.gov/Account/Login). There you will find a record of your application, the application status, and an option to Update Application. This option will no longer be available once the announcement has closed.
If applying online poses an extreme hardship, you may request alternate application procedures to submit your application package by fax at least two working days prior to 04/13/2022. If you are unable to apply online, you must request an alternative application which is available from the Human Resources Office. Please contact HR Assistant at doioig_vacancies@doioig.gov or 703-487-5408 to obtain an alternative application. The application package for alternate application procedures must be submitted and received in the Human Resources office no later than 11:59 p.m. ET on the closing date of this announcement. NOTE: Paper applications and information sent by mail WILL NOT BE ACCEPTED.
DOI uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.
Information Technology Division
381 Elden St.
Suite 3000
Herndon, VA 20170
US
Next steps
To verify the status of your application both during and after the announcement open period, log into your USAJOBS account. All of your applications will appear on the Welcome page. The application record in your USAJOBS account provides an Additional Application Information page that provides information regarding the documentation you submitted and any correspondence we have sent related to this application. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/
Note: If a determination is made that qualifications and/or experience have been inflated, your score will be adjusted to more accurately reflect your abilities.
Once the online questionnaire is received you will receive an acknowledgement email that your submission was successful. After the closing date of the announcement, we will review your resume to ensure you meet the basic qualification requirements. You will be notified by email of your rating and/or referral of your resume to the hiring official. If further evaluation or interviews are required, you will be contacted. You will be informed of the outcome via e-mail. We expect to make a selection within 45 to 60 days of the closing date of the vacancy announcement.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
All documentation, applicable to you, must be submitted by the closing date of this announcement. Failure to submit the required documents will disqualify you from further consideration for this position.
Resume (required) - Your resume must sufficiently describe how your experience fully meets the specialized experience requirements as stated in this announcement for each grade level(s) you are applying (see "Qualifications" section). Your resume must also support your responses to the assessment questionnaire. Credit will be given for paid and unpaid experience. We cannot assume you have performed the experience required for this position regardless of your employment history or academic career. We strongly recommend you use the USA Jobs online Resume Builder to submit a resume. If you choose to use your own formatted resume, you must ensure it contains all of the following for each experience/position listed: job title, name of employer, beginning and ending dates of employment (month/day/year format), hours worked per week, detailed description of duties performed, and if a Federal position, series and grade or equivalent. We will not access web pages linked on your resume to determine your qualifications. Do not include a photograph or video of yourself, or any sensitive information.
SF-50 Notification of Personnel Action - If you are a current or former Federal employee, you must provide the most current Notification of Personnel Action (Form SF-50) that verifies career/career-conditional status (box 24 must show "1" or "2" and box 34 must show "1"), title, series and grade (do not submit an Award SF-50). Also provide the SF-50 that reflects the highest grade level held on a permanent basis or the full performance level of your current position, whichever is higher. Candidates applying under an interchange agreement must also provide an SF-50 or equivalent document showing interchange eligibility. Failure to do so will result in an ineligible rating.
Performance Appraisal and Awards - While not required, due weight will be given to appraisals and awards submitted during the interview/selection process conducted by the hiring manager. Such documents will not be used in determining if you meet the experience requirements.
To apply for this job opportunity, you must submit a complete application package including a resume and an on-line application through the Office of Personnel Management's (OPM) application system, USAJOBS. This information will be transferred to the Department of Interior's OIG Automated Application System. You have until 11:59 p.m. Eastern Time (ET) 04/13/2022 to complete the following application process:
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your résumé and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
You may update your application documents and some questions related to your personal information at any time during the announcement open period. However, you will not be able to make changes to questions related to assessing the minimum qualifications and competencies (knowledge, skills, abilities and other characteristics) mentioned in the "How You Will Be Evaluated" section above. To make an allowed update to your application, return to your USAJOBS account (https://my.usajobs.gov/Account/Login). There you will find a record of your application, the application status, and an option to Update Application. This option will no longer be available once the announcement has closed.
If applying online poses an extreme hardship, you may request alternate application procedures to submit your application package by fax at least two working days prior to 04/13/2022. If you are unable to apply online, you must request an alternative application which is available from the Human Resources Office. Please contact HR Assistant at doioig_vacancies@doioig.gov or 703-487-5408 to obtain an alternative application. The application package for alternate application procedures must be submitted and received in the Human Resources office no later than 11:59 p.m. ET on the closing date of this announcement. NOTE: Paper applications and information sent by mail WILL NOT BE ACCEPTED.
DOI uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.
Information Technology Division
381 Elden St.
Suite 3000
Herndon, VA 20170
US
Next steps
To verify the status of your application both during and after the announcement open period, log into your USAJOBS account. All of your applications will appear on the Welcome page. The application record in your USAJOBS account provides an Additional Application Information page that provides information regarding the documentation you submitted and any correspondence we have sent related to this application. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/
Note: If a determination is made that qualifications and/or experience have been inflated, your score will be adjusted to more accurately reflect your abilities.
Once the online questionnaire is received you will receive an acknowledgement email that your submission was successful. After the closing date of the announcement, we will review your resume to ensure you meet the basic qualification requirements. You will be notified by email of your rating and/or referral of your resume to the hiring official. If further evaluation or interviews are required, you will be contacted. You will be informed of the outcome via e-mail. We expect to make a selection within 45 to 60 days of the closing date of the vacancy announcement.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
