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• Provide day-to-day guidance, oversight, and direction to the network operations floor; direct notifications, mitigations, and triage for events affecting the enterprise network.
• Track current outages and publish timely reports escalated through the Operations Manager to the Service Line Directors and other Senior Leaders.
• Review open-source reporting and coordination with other cyber elements for early identification of new vulnerability and threat trends. Report new developments in briefings, presentations, and other formats to service line leadership.
• Identify new analytics capabilities to meet ever-increasing threats against IT networks that quickly assess threats to operational/mission space; work with security personnel to mitigate in near real time.
• Keep current on Advanced Persistent Threats and Indicators of Compromise that affect operational and mission networks; proactively work with internal and external partners to mitigate threats before threats compromise the enterprise network.

Conditions of employment

• This position is open to U.S. citizens, nationals or those who owe allegiance to the U.S
• Position subject to pre-employment background investigation
• Position subject to pre-employment security investigation
• You must meet qualifications requirements by the closing date of this announcement
• Please see the "Additional Information" section for important information about COVID-19 vaccination requirements for federal employees.

Qualifications

You must have one year of specialized experience equivalent to the next lower grade, which has equipped you with the particular competencies needed to successfully perform the duties of the position described above.

To qualify for GS-14, you must have one year of directly related specialized experience equivalent to the GS-13 level

• Leading a team of employees in a WAN, LAN or Cybersecurity environment that supports enterprise networks to include directing work activities, troubleshooting outages, and briefing leadership about network status;
• Using the Risk Management Framework process to assure systems are protected against vulnerabilities;
• Using hardware/software architectures such as network, data center, and end user device architectures; enterprise architecture principles, methods, and tools; and information technology strategic planning; and information technology standards;
• Planning, developing, implementing, and sustaining the business and customer relationship activities necessary to satisfy IT system requirements while minimizing lifecycle costs.

AND
If you are qualifying based on experience, you must also have IT-related experience demonstrating each of the four competencies listed below:

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Your resume must include a clear and detailed narrative description, in your own words, of how you meet the required specialized experience. Experience statements copied from a position description, vacancy announcement or other reference material constitutes plagiarism and may result in disqualification and losing consideration for the job.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated for this position based on how well you meet the qualifications and eligibility requirements listed in this vacancy announcement. To determine your qualifications and referral status, we may review your resume and supporting documentation and compare it against your responses to the vacancy questionnaire. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.

You will be assessed on the following competencies:

• Attention to Detail
• Customer Service
• Oral Communication
• Problem Solving
• Information Systems/Network Security
• IT Architecture
• IT System and Requirements Analysis
• Technical Competence

NASA considers paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Under NASA's category rating process, applicants will be assessed on the position competencies and placed in one of three categories identified and defined below: Names of all qualified candidates in the Best Qualified category will be sent to the hiring official for employment consideration (unless a sufficient number of qualified veterans are found - in which case only those names will be initially certified ). Candidates within the Best Qualified category who are eligible for veteran preference will receive selection priority over non-veteran preference eligibles.

• Best Qualified Category - Applicants who demonstrate a superior level of all evaluation criteria.
• Highly Qualified Category - Applicants who demonstrate a satisfactory level of the evaluation criteria.
• Qualified Category - Applicants who demonstrate the basic qualifications, with general knowledge, skills, and abilities.

Candidates eligible for ICTAP/CTAP, reemployment priority or priority consideration will be referred before other candidates, as necessary. If no such candidates apply or are eligible to be referred, the following candidates will be sent to the hiring official for employment consideration:

• Best Qualified merit promotion candidates. Highly Qualified merit promotion candidates may also be referred, if additional candidates are needed.
• Qualified candidates eligible for consideration under Schedule A or VRA in accordance with veterans' preference rules, as applicable.
• Qualified candidates that are eligible for special hiring authorities or non-competitive hiring authorities.