Incumbent will be responsible for front desk services including: Providing quality customer service throughout the check-in and check-out process, presenting a neat, clean and professional appearance at all times. Verifying eligibility and assigning residents per applicable minimum adequacy standards. Assigning personnel to ensure “best and highest use” use of UH. Ensuring check-in and check-out transactions are accurately recorded in eMH. Clerks are responsible for the accuracy of their data input and editing. Safeguarding residents’ personally identifiable information (PII). Preparing eMH reports as required (e.g., daily vacant beds report for building managers). Creating new and replacement key cards per local policy and guidance. Inventory keys and other supplies maintained at the front desk. Providing new residents with linen sets (i.e., bed in a bag) and a copy of the installation’s “Welcome aboard Handbook.” Receiving and collecting resident trouble calls and requests. Reporting any resident complaint or concern to the front desk supervisor.  If the issue is an emergency or has anything to do with a personal assault, immediately follow local emergency procedures. Enforcing UH guest and visitor policies and ensuring non-residents are escorted at all times by a building resident, UH staff member or responsible RA. Incumbent may need to provide guests information/maps of base or local area. Performs other related duties as assigned.

Conditions of employment

• SIGN ON BONUS OF $500 AFTER 90 DAY OF EMPLOYMENT
• Employment is contingent upon successful completion of National Agency background Check (NACI).
• Must be available to work rotating shifts on days, evenings and graveyard.
• Incumbent may be recalled to duty and/or required to work overtime, including on an emergency basis.
• Federal agencies may request information regarding the vaccination status of selected applicants for the purposes of implementing other workplace safety protocols, such as protocols related to masking, physical distancing, testing, travel, and quaran

Qualifications

This position is located at Unaccompanied Housing Naval Station Everett. Incumbent will be responsible for front desk services including: Providing quality customer service throughout the check-in and check-out process, presenting a neat, clean and professional appearance at all times. Verifying eligibility and assigning residents per applicable minimum adequacy standards. Assigning personnel to ensure “best and highest use” use of UH. Ensuring check-in and check-out transactions are accurately recorded in eMH. Clerks are responsible for the accuracy of their data input and editing. Safeguarding residents’ personally identifiable information (PII). Preparing eMH reports as required (e.g., daily vacant beds report for building managers). Creating new and replacement key cards per local policy and guidance. Inventory keys and other supplies maintained at the front desk. Providing new residents with linen sets (i.e., bed in a bag) and a copy of the installation’s “Welcome aboard Handbook.” Receiving and collecting resident trouble calls and requests. Reporting any resident complaint or concern to the front desk supervisor.  If the issue is an emergency or has anything to do with a personal assault, immediately follow local emergency procedures. Enforcing UH guest and visitor policies and ensuring non-residents are escorted at all times by a building resident, UH staff member or responsible RA. Incumbent may need to provide guests information/maps of base or local area. Performs other related duties as assigned.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of KSAs related to the job requirements.  Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume.  Best qualified applicants will be referred to the hiring manager.