As a Client Communications Specialist , you will be determining and preparing communication vehicles to ensure consistent branding and messaging in anticipation of and/or response to information needs for stakeholders.
Location of position: GSA, Office of Strategic Communication. Location will be determined upon selection.
The Office of Strategic Communication is responsible for using communication to help the agency meet its mission and business goals.
Summary
As a Client Communications Specialist , you will be determining and preparing communication vehicles to ensure consistent branding and messaging in anticipation of and/or response to information needs for stakeholders.
Location of position: GSA, Office of Strategic Communication. Location will be determined upon selection.
The Office of Strategic Communication is responsible for using communication to help the agency meet its mission and business goals.
Develops relationships and partnerships with assigned clients to provide strategic advice and direction regarding client's needs, to promote a client focused approach designed to integrate client initiatives and perspectives into communication projects, and to facilitate the development of communication solutions, options and recommendations to identify and implement satisfactory resolutions. Leads and coordinates communications activities across teams, creating a comprehensive communications program for clients that includes a defined plan based on various audiences, and proactively managing communications strategy based on the comprehensive program and understanding of the business. Responsible for the planning, developing, scheduling, and implementing internal and external campaigns, which includes the development an overall plan for events that can include site selection, providing budgetary figures to operating officials, selection of a facility, contracting, and other coordinating instructions and requirements. Leads developing and coordinating special events such as agency Town Halls, and special recognition meetings, ensuring that all logistics and time frames are met, and that all necessary coordination among GSA stakeholders is accomplished, including organizing public forums and arranging for any publicity or employee notification in conjunction with these events. Serves as a central researcher, writer, editor, proofreader, and production coordinator for a variety of multimedia communications deliverables, that articulate, interpret and explain highly complex and important agency and/or client policies, programs, surveys and research findings. Serves as a consultant to assess and improve the effectiveness and management of GSA written communication initiatives, processes and systems. Works closely with external communications/media affairs personnel to communicate on GSA programs and services, proactive and reactive in nature, includes researching and developing responses to members of the media and participating in public engagement outreach efforts.
US Citizens and National (Residents of American Samoa and Swains Island)
Meet all eligibility criteria within 30 days of the closing date
Register with Selective Service if you are a male born after 12/31/1959
Direct Deposit of salary check to financial organization required.
If selected, you must meet the following conditions:
Due to COVID-19, the agency is currently in an expanded telework posture. If selected, you may be expected to temporarily telework, even if your home is located outside the local commuting area. Once employees are permitted to return to the office, you will be expected to report to the duty station listed on this announcement within 45 days. At that time, you may be eligible to request to continue to telework one or more days a pay period depending upon the terms of the agency’s telework policy.
Receive authorization from OPM on any job offer you receive, if you are or were (within the last 5 years) a political Schedule A, Schedule C or Non-Career SES employee in the Executive Branch..
Serve a one year probationary period, if required.
Undergo and pass a background investigation (Tier 2 investigation level).
Have your identity and work status eligibility verified if you are not a GSA employee. We will use the Department of Homeland Security’s e-Verify system for this. Any discrepancies must be resolved as a condition of continued employment.
Qualifications
For each job on your resume, provide:
the exact dates you held each job (from month/year to month/year)
number of hours per week you worked (if part time).
If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume.
For a brief video on creating a Federal resume, click here.
The GS-12 base salary range starts at $68,299.00 per year. Locality pay will be determined once the duty location has been established.
If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected.
To qualify, you must have at least one year of specialized experience equivalent to the GS-11 level or higher in the Federal service. Specialized experience is experience providing communications guidance and service to internal and external customers, through evaluating customers communication needs; developing and implementing communications strategies and plans; facilitating stakeholder meetings; creating and presenting briefing materials; authoring written materials for publication such as project fact sheets, position papers, website content, and establishing and maintaining working relationships with a wide range of customers.
Education
This job does not have an education qualification requirement.
Additional information
Bargaining Unit status: Varies by Location
Relocation-related expenses are not approved and will be your responsibility.
Travel expenses associated with interviews may be approved. Determinations will be made on a case-by-case basis.
On a case-by-case basis, the following incentives may be approved:
Recruitment incentive if you are new to the federal government
Credit toward vacation leave if you are new to the federal government
Selected applicants may qualify for credit toward annual leave accrual based on prior non-Federal work experience or uniformed service experience.
If you are eligible under Merit Promotion, you may also apply under Vacancy Announcement # 22STFB166FMMP. You must apply separately to each announcement to be considered for both.
We are currently filling one vacancy in the Tacoma, WA regional office and one vacancy in the San Francisco, CA regional office. Additional vacancies may be filled through this announcement in this or other GSA organizations within the same commuting area and/or in one of our listed regional offices/Central Office locations as vacancies occur, as needed; through other means; or not at all.
New England Region - Thomas P. O'Neill Jr. Federal Building, 10 Causeway Street, Boston, Massachusetts
Northeast Caribbean Region - One World Trade Center, 55th Floor, New York, New York
Mid-Atlantic Region - 100 Independence Mall West, Philadelphia, Pennsylvania
Southeast Region - Martin Luther King, JR Federal Building, 77 Forsyth Street, Atlanta, Georgia
Great Lakes Region - 230 S. Dearborn Street, Chicago, Illinois
Heartland Region - 2300 Main Street, Kansas City, Missouri
Greater Southwest Region - Fritz Lanham Federal Building, 819 Taylor Street, Fort Worth, Texas
Rocky Mountain Region - Denver Federal Building, West 6th Avenue & Kipling Street, Lakewood, Colorado
Pacific Rim Region - 50 United Nations Plaza Federal Building, San Francisco, California
Northwest/Arctic Region - 1301 A Street, Tacoma, Washington
National Capital Region – 1800 F Street, NW, Washington, DC
Central Office - 1800 F Street, NW, Washington, DC
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
We will use a method called Category Rating to assess your application. Here’s how it will work:
You will be scored on the questions you answer during the application process, which will measure your possession of the following competencies or knowledge, skills, and abilities:
Skill in applying interpersonal skills 1a. Ability to apply client relationship management tools, initiatives and evolving software tools that aid in varied business assessments and client needs management.
Ability to apply a wide range of communications concepts, methods, principles and practices.
Ability to apply project management methods and techniques.
Ability to apply knowledge of organizational programs, projects, and business lines in order to publicize and promote programs.
Skill in written communications. 5a. Skill in oral communications. 5b. Ability to apply tools and technology, as well as established protocols required to prepare newsletters, webinars, client conferences, formal briefing papers, reports, etc. 5c. Skill in applying qualitative and quantitative analytical methods to draw conclusions and make findings and recommendations.
Knowledge of business and industry policies and processes to develop and execute customer/audience appropriate communications, educational outreach and/or branding.
Your answers to the questions will be used to place you in one of the following categories and standard score ranges:
Best Qualified = Candidates scoring between 95 - 100
Well Qualified = Candidates scoring between 85 - 94 (Well Qualified for CTAP/ICTAP)
Qualified = Candidates scoring between 70 - 84
We will verify your answers to the questions in your resume. If your resume doesn’t support your answers, we may lower your score, which could place you in a lower category.
Within each category, veterans will receive selection priority over non-veterans.
Additional hurdle assessments, such as narrative responses or other assessments, may be administered to applicants who meet the requirements of the first hurdle, e.g., the minimum qualification requirements. If additional assessments are used, you will be provided with further instructions.
If you are eligible under Interagency Career Transition Assistance Plan or GSA’s Career Transition Assistance Plan (ICTAP/CTAP), you must receive a score of 85 or higher to receive priority.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
ALL required documents must be submitted before the closing date. Review the following list to determine what you need to submit.
If you are claiming veterans’ preference: (a) Copy of your Certificate of Release or Discharge From Active Duty, DD-214 that shows the dates of your active duty service. If selected, a DD-214 showing your type of discharge (member 4 copy) will be required prior to appointment. (b) If you are claiming 10-point preference or derived preference (a spouse, widow or widower, or parent of a deceased or disabled veteran), submit both of the following in addition to the DD-214: (1) completed SF-15 form; and (2) proof of your entitlement (refer to SF-15 for complete list).
If you are active duty military - Certification on a letterhead from your military branch that includes your rank, character of service (must be under honorable conditions) & military service dates including discharge/release date (must be no later than 120 days after the date the certification is submitted).
If you are ICTAP/CTAP eligible - submit a, b, and c: (a) proof of eligibility including agency notice; (b) SF-50, and (c) most recent performance appraisal.
Current or Former Political Appointees: Submit SF-50.
You must submit a complete online application including any required documents prior to 11:59 pm Eastern Time on the closing date of the Announcement. Errors or omissions may result in your not being considered for this vacancy. You can modify/complete your application any time before the vacancy date/time deadline. Simply return to USAJOBS, select the vacancy, and update your application. For more detailed instructions on how to apply, read the Apply for a GSA Job on the GSA website.
To begin, click the Apply Online button on the vacancy announcement.
Sign in or register on USAJobs and select a resume and documents to include in your application.
Once you have clicked Apply for this position now, you will be taken to the GSA site to complete the application process.
Click the Apply To This Vacancy and complete all steps in the application process until the Confirmation indicates your application is complete. If you click Return to USAJobs or get timed out prior to receiving confirmation, your application will not be submitted and cannot be considered for this vacancy.
Note: Review the REQUIRED DOCUMENTS section of this announcement to determine which apply to you and must be submitted online. You may choose one or more of the following options to submit your document(s): Upload (from your computer); USAJOBS (click the "USAJOBS" link to complete the transfer process) or FAX (read the “Fax instructions” provided prior to printing the Fax Cover Sheet and faxing your information).
Need Assistance in Applying? Contact the HR representative listed on the announcement prior to the application deadline. We are available to assist you Monday-Friday during normal business hours. You must receive HR approval before deviating from these instructions. Be sure to APPLY EARLY as most assessments must be completed fully and submitted before the announcement closing.
GSA, Office of Strategic Communication
General Services Administration
OHRM, HR Services Staff Offices Center
1800 F Street, NW
Washington, District of Columbia 20405
United States
Next steps
After the closing date/deadline:
ELIGIBILITY/QUALIFICATIONS: Applicant eligibility and qualifications are reviewed.
REFERRAL TO MANAGEMENT: Eligible/Qualified applicants are referred to management for review and possible interview.
SELECTION/TENTATIVE JOB OFFER: If a selection is made, a Tentative Offer is extended to the selectee and suitability and/or security background investigation is conducted.
FINAL JOB OFFER: A final job offer is made (typically within 40 days after the closing date/deadline for applications).
FINAL COMMUNICATION TO APPLICANTS: Once the position is filled, we will notify you of your status. You may also check your application status by logging into USAJOBS and clicking “Track this Application” on the Applicant Dashboard.
Thank you for your interest in working for U.S. General Services Administration!
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
ALL required documents must be submitted before the closing date. Review the following list to determine what you need to submit.
If you are claiming veterans’ preference: (a) Copy of your Certificate of Release or Discharge From Active Duty, DD-214 that shows the dates of your active duty service. If selected, a DD-214 showing your type of discharge (member 4 copy) will be required prior to appointment. (b) If you are claiming 10-point preference or derived preference (a spouse, widow or widower, or parent of a deceased or disabled veteran), submit both of the following in addition to the DD-214: (1) completed SF-15 form; and (2) proof of your entitlement (refer to SF-15 for complete list).
If you are active duty military - Certification on a letterhead from your military branch that includes your rank, character of service (must be under honorable conditions) & military service dates including discharge/release date (must be no later than 120 days after the date the certification is submitted).
If you are ICTAP/CTAP eligible - submit a, b, and c: (a) proof of eligibility including agency notice; (b) SF-50, and (c) most recent performance appraisal.
Current or Former Political Appointees: Submit SF-50.
You must submit a complete online application including any required documents prior to 11:59 pm Eastern Time on the closing date of the Announcement. Errors or omissions may result in your not being considered for this vacancy. You can modify/complete your application any time before the vacancy date/time deadline. Simply return to USAJOBS, select the vacancy, and update your application. For more detailed instructions on how to apply, read the Apply for a GSA Job on the GSA website.
To begin, click the Apply Online button on the vacancy announcement.
Sign in or register on USAJobs and select a resume and documents to include in your application.
Once you have clicked Apply for this position now, you will be taken to the GSA site to complete the application process.
Click the Apply To This Vacancy and complete all steps in the application process until the Confirmation indicates your application is complete. If you click Return to USAJobs or get timed out prior to receiving confirmation, your application will not be submitted and cannot be considered for this vacancy.
Note: Review the REQUIRED DOCUMENTS section of this announcement to determine which apply to you and must be submitted online. You may choose one or more of the following options to submit your document(s): Upload (from your computer); USAJOBS (click the "USAJOBS" link to complete the transfer process) or FAX (read the “Fax instructions” provided prior to printing the Fax Cover Sheet and faxing your information).
Need Assistance in Applying? Contact the HR representative listed on the announcement prior to the application deadline. We are available to assist you Monday-Friday during normal business hours. You must receive HR approval before deviating from these instructions. Be sure to APPLY EARLY as most assessments must be completed fully and submitted before the announcement closing.
GSA, Office of Strategic Communication
General Services Administration
OHRM, HR Services Staff Offices Center
1800 F Street, NW
Washington, District of Columbia 20405
United States
Next steps
After the closing date/deadline:
ELIGIBILITY/QUALIFICATIONS: Applicant eligibility and qualifications are reviewed.
REFERRAL TO MANAGEMENT: Eligible/Qualified applicants are referred to management for review and possible interview.
SELECTION/TENTATIVE JOB OFFER: If a selection is made, a Tentative Offer is extended to the selectee and suitability and/or security background investigation is conducted.
FINAL JOB OFFER: A final job offer is made (typically within 40 days after the closing date/deadline for applications).
FINAL COMMUNICATION TO APPLICANTS: Once the position is filled, we will notify you of your status. You may also check your application status by logging into USAJOBS and clicking “Track this Application” on the Applicant Dashboard.
Thank you for your interest in working for U.S. General Services Administration!
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
