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Support Services Specialist

Department of Veterans Affairs
Veterans Affairs, Inspector General
This job announcement has closed

Summary

VAOIG's Recent Graduates Program affords developmental experiences in the Federal Government intended to promote possible careers in the civil service to individuals who have recently graduated from qualifying educational institutions or programs. Successful applicants are placed in a dynamic, developmental program with the potential to lead to a civil service career in the Federal Government

Overview

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Hiring complete
Open & closing dates
03/18/2022 to 04/01/2022
This job will close when we have received 200 applications which may be sooner than the closing date. Learn more
Salary
$47,216 to - $75,083 per year
Pay scale & grade
GS 7 - 9
Location
1 vacancy in the following location:
Atlanta, GA
Telework eligible
Yes—as determined by the agency policy.
Travel Required
25% or less - You may be expected to travel 1-5 nights per month for this position; 25% or less.
Relocation expenses reimbursed
No
Appointment type
Recent Graduates
Work schedule
Full-time
Service
Excepted
Promotion potential
12
Supervisory status
No
Security clearance
Not Required
Drug test
No
Announcement number
22-VAOIG-184-X
Control number
643696200

This job is open to

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Clarification from the agency

U.S. citizens and U.S. Nationals who are Recent Graduates and have completed a degree or certificate from a qualifying education institution within the previous 2 yrs. Veterans unable to apply within 2 yrs of receiving their degree, due to military service obligation, have a full 2-year eligibility period upon release or discharge from active duty. The eligibility period for veterans must be within 6 years of degree completion.

Duties

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OIG's Office of Investigations (OI) investigates potential crimes and civil violations of law involving VA programs and operations committed by VA employees, contractors, beneficiaries, and other individuals. These investigations focus on a wide range of matters including health care, procurement, benefits, education, construction, and other fraud; cybercrime and identity theft; bribery, embezzlement, and conflicts of interest; drug offenses; and violent crimes. OI is staffed by special agents, forensic auditors, and other specialized staff in headquarters divisions and regional field offices that use data analytics, cyber-tools, covert operations, and other strategies to detect and address conduct that poses a threat to or has harmed VA personnel, operations, and the veterans or other beneficiaries they serve. Through criminal prosecutions and civil monetary recoveries, OI's investigations promote integrity, patient safety, efficiency, and accountability within VA.

The incumbent serves as a Support Services Specialist located in Atlanta, GA and reports directly to the Special Agent in Charge (SAC) or Resident Agent in Charge (RAC) within the Southeast Region. As a Support Services Specialist, the employee will perform complex studies and projects, taking into account multiple sources of information, viewpoints, and guidance to conduct analyses, identify, and recommend solutions. The incumbent serves as an advisor to management on the evaluation of field programs and operations.

The following are the duties of this position at the GS-12 full performance-level. However, you will be selected at a lower grade level (GS-7 or GS-9). You will be provided the opportunity to learn to perform these duties and will receive training to help you grow in this position.
- Perform comprehensive studies and projects on a range of functions and missions including case and file management, adherence to OI policies, and CIGIE investigative standards using a wide range of specialized methods and techniques to assess the productivity, effectiveness, and efficiency of overall OI regional office administrative and investigative operations.
- Serve as an advisor to the SAC/RACs in formulating, justifying, revising, and executing the office's budget, to include developing budget plans and executing purchase of spend plan items in accordance with budget requirements, restraints, and Headquarters' guidance.
- Formulate and project annual budget requirements for various expenditure categories, including equipment, supplies, local training, facilities maintenance and related expenses; prepare and submit monthly reconciliation reports reflecting actual expenses; and coordinate budget and fiscal matters with SAC/RACs and Headquarters.
- Serve as a purchase card holder who executes purchasing of goods, services, and training from the approved budget; input expenditures into budget system; and reconcile monthly expenditures.
- Evaluate field office and resident agency compliance with various OI administrative policies and procedures; make recommendations on administrative programs and procedures to office personnel; and research and assist in the implementation of administrative instructions and procedures for use across Regional/Field offices for resources and employee/administrative support.

Requirements

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Conditions of employment

The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your résumé.

Key Requirements:
  1. Please refer to "Conditions of Employment."
  2. Click "Print Preview" to review the entire announcement before applying.
  3. Must be a U.S. Citizen or U.S. National.
Other information:
-We may select from this announcement or any other source to fill one or more vacancies. Applicants who apply for this position may be considered for other positions within the Office of Inspector General that require the same knowledge, skills, and abilities.
- This is a non-bargaining unit position.
- A recruitment incentive may be offered.
- We offer opportunities for flexible work schedules.
- Office assignment may be at one of the locations listed on the announcement subject to availability and OIG management discretion.

Qualifications

You must meet the following requirements by the closing date of this announcement.

Meet the qualification standards for the position to which the Recent Graduate may be converted. To be eligible for the Recent Graduates Program, applicants must have, within the previous 2 years*, completed all educational requirements for a qualifying associates, bachelors, masters, professional, doctorate, vocational or technical degree or certificate from a qualifying institution.*Veterans who, due to a military service obligation, were precluded from applying to a Recent Graduates Program during any portion of the 2 year eligibility period may have their eligibility period extended so that they receive the full 2 years of eligibility. The remaining 2-year eligibility period will begin upon his or her release or discharge from active duty. The veteran's eligibility period may not extend beyond 6 years from the date of completion of all requirements of an academic course of study.

Specialized experience for the GS-9 is defined as one year of experience at the GS-7 level, or equivalent, that is directly related to the position and has equipped the candidate with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Specialized experience for this position must include:
- Administrative support. (examples might include coordinating travel arrangements; purchasing supplies; or tracking technical, office, and personal equipment for military, VA, other Government agencies or the private sector); AND
- Assisting in the preparation of case files and gathering relevant information; AND
- Accessing background information from various data bases.
OR
Education: Master's or equivalent graduate degree in a Major study such as: public administration, business administration, industrial engineering, industrial management, or other administrative or management fields related to the position to be filled; OR 2 full years of progressively higher level graduate education leading to such a degree.
OR
A combination of education and experience. Only graduate level education in excess of 18 semester hours (27 quarter hours), may be used to combine education and experience.

Specialized experience for the GS-7 is defined as one year of experience at the GS-5 level, or equivalent, that is directly related to the position and has equipped the candidate with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Specialized experience for this position must include:
- Purchasing supplies and/or equipment for an office.; AND
- Utilizing communication skills to establish relationships with internal stakeholders; AND
- Collaborating with others to assist with making improvements to administrative/support activities within an office setting.
OR
Education: One full academic year of graduate-level education in a Major study such as public administration, business administration, industrial engineering, industrial management, or other administrative or management fields related to the position to be filled.
OR

Combination:
You may qualify on a combination of education and experience. To combine education and experience, the total percentage of experience at the required grade level compared to the requirement, as well as the percentage of completed education compared to the requirement must equal at least 100 percent.

Education

The education generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.

Additional information

Conditions of Employment:
- A one year trial period may be required.
- Must successfully complete a background investigation.
- Public Trust - Background Investigation will be required.
-If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
- Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
- Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
- Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency.
- Obtain and use a Government-issued purchase card for business-related travel.

To ensure compliance with an applicable preliminary nationwide injunction, which may be supplemented, modified, or vacated, depending on the course of ongoing litigation, the Federal Government will take no action to implement or enforce the COVID-19 vaccination requirement pursuant to Executive Order 14043 on Requiring Coronavirus Disease 2019 Vaccination for Federal Employees. Therefore, to the extent a Federal job announcement includes the requirement that applicants must be fully vaccinated against COVID-19 pursuant to E.O. 14043, that requirement does not currently apply. Federal agencies may request information regarding the vaccination status of selected applicants for the purposes of implementing other workplace safety protocols, such as protocols related to masking, physical distancing, testing, travel, and quarantine..

Following the completion of program requirements, selectees may be considered for non-competitive conversion to a career-conditional or term appointment. All conversion requirements will be identified in the Participant Agreement. Program requirements include but are not limited to:

  • Successful completion of at least 1-year
  • Demonstration of successful job performance; and
  • Meet the qualification standards for the position to which the Recent Graduate may be converted.
  • Completion of at least 40 hours of interactive training.

Our comprehensive benefits are very generous. Our benefits package includes:
- Challenging work, opportunities for advancement, competitive salaries, bonuses and incentive awards.
- Eleven paid holidays, 13 days of sick leave, and 13 to 26 days of vacation time each year.
- Access to insurance programs that may be continued after you retire.
- A wide choice of health insurance plans, coverage for pre-existing conditions, and no waiting periods. We pay a substantial amount (up to 75%) of the health insurance premiums.
- A retirement program which includes employer-matching contributions.- Learn more about Federal benefits programs at: https://help.usajobs.gov/index.php/Pay_and_Benefits

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

How You will be Evaluated: Your application includes your résumé, responses to the online questions, and required supporting documents. Please be sure that your résumé includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a "not qualified" determination.

Rating: Your application will be evaluated in the following areas: Technical, Problem Solving, Clerical & Communication.

Category rating will be used to rank and select eligible candidates. If qualified, you will be assigned to one of three quality level categories, A-Exceptionally Qualified, B-Highly Qualified, or C-Qualified, depending on your responses to the online questions, regarding your experience, education, and training related to this position. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.

Veterans' preference is applied after applicants are assessed. Preference-eligibles will be listed at the top of their assigned category and considered before non-preference-eligibles in that category. Qualified preference-eligibles with a compensable service-connected disability of 10% or more will be listed at the top of the highest category.

Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview and/or a writing assessment. Applicants who are selected for an interview may ask questions about the evaluation process at the time they are contacted for an interview.

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