Serves as a Hotel Customer Service Agent for the Front Office of the Hale Koa Hotel.
Local candidates will be reviewed first as PCS is not authorized. If determined that the area of consideration is to be expanded, all candidates will be considered.
Any individual who was required to register with Selective service and who is not registered or knowingly and willfully did not register before the requirement terminated or became inapplicable to the individual, will not be appointed.
Serves as a Hotel Customer Service Agent for the Front Office of the Hale Koa Hotel.
Local candidates will be reviewed first as PCS is not authorized. If determined that the area of consideration is to be expanded, all candidates will be considered.
Any individual who was required to register with Selective service and who is not registered or knowingly and willfully did not register before the requirement terminated or became inapplicable to the individual, will not be appointed.
The area of consideration for this vacancy is US and Non-US Citizens
Serves as a hotel customer service clerk at a lodging property having in excess of 800 rooms. Performs duties normally associated
with front desk operations as desk clerk, PBX services, reservations, activities, and security for the main desk area. Duties include
providing information to customers and guests on the various hotel services, shows and functions, the local installation, and the
surrounding area businesses and activities. Interacts with guests on a continual basis by answering and/or resolving billing
questions and other concerns. Sells tickets to shows. Provides guest assistance such as making arrangements for personal
transportation, assisting with luggage, key issues, and providing various forms of information important to the guest during their
stay. Resolves conflicts of a minor nature and advises supervisor of more serious and non-routine concerns for resolution.
Operates various office machines and equipment such as a cash drawer in order to receive payments and give change and a
receipt for services provided. Posts charges and payments. Responsible for the accountability and safekeeping of a revolving
change fund during assigned shift. Cashes travelers and personal checks and secures credit card authorizations. Provides
communication assistance in medical and fire emergencies.
Progressively responsible work experience in the hospitality industry that demonstrates the ability to perform the duties as stated
above with minimal supervision. Must possess good customer service skills in order to exercise the tact and diplomacy when
interacting with people, and be able to communicate in a clear, concise, and grammatically correct manner.
This job does not have an education qualification requirement.
You will be evaluated for this job based on how well you meet the qualifications above.
Your experience is subject to evaluation and verification against the information in your resume. The numeric rating you receive is a self-assessment only and is based on your responses to the questionnaire. Do not overstate or understate your level of experience and capability. If a determination is made that you rated yourself higher than is supported by your resume, or if your resume lacks sufficient information, you will be rated accordingly or you may be considered ineligible.
The following documents must be submitted with your application:
You may submit your application packet using one of the two methods identified below:
Referred applicants will be evaluated by a rating panel to determine the quality and extent of total accomplishments, experience, education, and/or certification. The top candidates will be forwarded to the hiring official for selection consideration and may undergo an interview and reference checks.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
