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Information Technology Specialist (Application Software)

National Aeronautics and Space Administration
Headquarters, NASA
This job announcement has closed

Summary

This position is located in the NASA Office of Inspector General (OIG), Office of Management and Planning (OMP), Information Services (ITS) Division. The IT Services Division provides state-of-the-art IT systems capabilities for NASA OIG and other Federal Agencies including development and maintenance of management information systems and information security.

This is a Competitive Service position; additional positions maybe filled from this announcement within 90 days of certificate issuance.

Overview

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Hiring complete
Open date: 02/09/2022
Closed date: 07/20/2022
Location
1 vacancy in the following locations:
Work site options
Telework eligible
Yes—as determined by the agency policy.
Relocation expenses reimbursed
Yes—Relocation expenses may be paid in accordance with agency policy.
Salary
$95,031 - $150,703 per year
Pay scale & grade
GS 13
Promotion potential
None
Pay scale and grade determines the salary of the job.
Work schedule
Full-time
Travel Required
Occasional travel - You may be expected to travel for this position.
Appointment type
Permanent
Occupations and job series
Supervisory status
No
Federal service type
This job is in the Competitive Service
Drug test
No
Security clearance
Secret
Position sensitivity and risk
Noncritical-Sensitive (NCS)/Moderate Risk
Jobs require a background check and some require a security clearance. The type depends on the job.
Announcement number
DH-11354069-22-SH
Control number
636013300

This job is open to

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Clarification from the agency

You may apply if you are a Status Candidate (Merit Promotion, VEOA, Land & Base Management Eligible) and/or a Non-Competitive Hiring Authority Eligible (30% Disabled Veteran, Certain Military Spouse, Schedule A, Certain Peace Corps/VISTA Employee/Volunteer, Certain Former Overseas Employee, Foreign Service Employee, CTAP/ICTAP, Interchange Agreement Employee, or if you are employed under a Miscellaneous Authority not regulated by the U.S. Office of Personnel Management.)

Duties

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As a Information Technology Specialist (Application Software) at the GS-2210-13 grade level, some of your typical work assignments may include, but are not limited to the following:

  • Provides expert guidance in the design, documentation, development, modification, testing, installation, implementation, and support of new or existing applications.
  • Serves as a primary liaison (internally and externally) between customers, stakeholders, and information technology management throughout the development process.
  • Develops best practices guides for use by other applications software specialists.
  • Responsible for aspects of software application projects that are highly complex and essential to the mission critical business processes of NASA OIG and other supported Federal agencies.

Requirements

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Conditions of employment

  • A one-year probationary period may be required.
  • Occasional travel may be required.
  • This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Secret security clearance or access for the duration of employment.
  • Must complete the initial Online Occupational Questionnaire.
  • Must complete a USA Hire assessment battery, if requested.

Qualifications

In order to qualify for the Information Technology Specialist (Application Software) position, you must meet the following time in grade requirements and minimum qualifications:

TIME-IN-GRADE REQUIREMENTS: Merit promotion applicants must meet applicable time-in-grade requirements to be considered eligible. One year at the GS-12 level is required to meet the time-in-grade requirements for the GS-13 level. (Please submit your SF-50 that shows Time-in-Grade eligibility and reflects your title, series, and grade. If your eligibility for both merit promotion and/or time-in-grade cannot be determined, your application will be rated ineligible. Please see Required Documents for additional information). Time-in-grade requirements also apply to VEOA applicants having held a GS position in the past year.

AND

FOR THE GS-13 LEVEL:

Specialized Experience:
Applicants must have at least one or more full-time years (12-months) of specialized work experience, equivalent to at least the GS-12 grade level in the Federal service, performing the following duties:

  • Developing applications using cloud-based technology.
  • Testing assigned programs and validating conformance with specifications and standards.
  • Recommending improvements for application development to meet customer needs.
  • Contributing to the development of detailed logic and specifications for new or existing platforms.
The specialized experience must include or be supplemented by information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined:

(1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others.

(2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation.

(3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information.

(4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate.

Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume does not support your questionnaire answers, we will not allow credit for your response(s).

For more information on the qualifications for this position, click here.

Reasonable Accommodation Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended and Americans with Disabilities Act 1990 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a reasonable accommodation in your online application. Requests for Reasonable Accommodations for the USA Hire Competency Based Assessments and appropriate supporting documentation for Reasonable Accommodation must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for Reasonable Accommodations are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a Reasonable Accommodation, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here.

Education

This job does not have an education qualification requirement.

Additional information

Announcement was amended to include relocation expenses may be paid.

This position is open to Competitive Merit Promotion, Non-Competitive, and Special Hiring Authority eligibles. You must meet the requirements for one of the following categories to be eligible. See "Required Documents" section to determine proof needed to be submitted per each authority below.

1. A current permanent competitive service employee; former Federal employee who achieved career status in the competitive service; or former Federal employee who served on a career conditional appointment without achieving career status in the competitive service who was separated less than three years ago.

2. Veterans applying under the Veterans Employment Opportunity Act (VEOA).

3. 30% or more Disabled Veteran

4. Military spouses are eligible if their active duty military spouse: 1) receives a Permanent Change of Station move; 2) has a 100% disability rating; or 3) died while on active duty.

5. Schedule A: NASA-OIG welcomes and encourages applicants from persons with disabilities and is firmly committed to satisfying its affirmative obligations under the Rehabilitation Act of 1973 to ensure that persons with disabilities have every opportunity to be hired and advance on the basis of merit.

6. A Former Peace Corps or VISTA Volunteers Appointment.

7. Other non-competitive authorities (please see announcement language for applicable authorities).

9. A current or former Land Management Bureau employee who has served at least 24 months under a time-limited competitive appointment who is eligible for appointment under the Land Management Workforce Flexibility Act.

Individuals who have special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) must be well qualified for the position to receive consideration for special priority selection. See 'How You Will Be Evaluated' for definition of well qualified. Federal employees seeking CTAP/ICTAP consideration must indicate their eligibility when applying for a position. The USAJOBS system will ask you to identify your ICTAP/CTAP eligibility; If you desire to be eligible for ICTAP/CTAP, you must submit proof that you meet the requirements (see the "Required Documents" section for documents required to be submitted as proof).

Qualified NASA term employees who have term conversion eligibility under the NASA Flexibility Act of 2004 will be referred and considered equally with other NASA permanent employees under internal competitive placement procedures.

Disabled veteran who satisfactorily completed an approved course of training prescribed by the Veterans Administration (VA) under chapter 31, title 38, United States Code are eligible to be noncompetitively appointed to this position for which you were trained and are applying.

Identification of promotion potential in this position does not constitute a commitment or an obligation on the part of management to promote the employee. Promotion will depend upon administrative approval and the continuing need for an actual assignment and performance of higher level duties.

NASA OIG prioritizes diversity, equity, and inclusion in the recruiting, hiring, developing, and management of the workforce to foster an inclusive workplace where NASA OIG employees are valued and respected.

Note: Multiple selections may be made from this announcement.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Applicants applying under merit promotion procedures will be rated in accordance with NASA-OIG's Merit Promotion plan. A rating method called Quality Grouping will be used to evaluate candidates. All candidates will be assigned to one of three of the following categories: Best Qualified, Well Qualified, or Qualified based on the results of the Online Occupational Questionnaire and the USA Hire assessment battery (i.e., Assessment Questionnaire). NOTE: All candidates in the Best Qualified category, which is the highest quality category, may be referred for consideration. A human resources specialist will validate the qualifications of those candidates eligible to be referred to the selecting official. In certain instances when a large candidate pool exists within the highest quality category, additional weighting of scores may occur to further distinguish best qualified candidates. For the purpose of the Career Transition Assistance Program (CTAP) and the Interagency Career Transition Assistance Program (ICTAP), candidates rated in the top quality category (Best Qualified) are considered well-qualified.

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), the responses you provide on the application questionnaire, and the result of the online assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

  • Accountability
  • Attention to Detail
  • Customer Service
  • Decision Making
  • Flexibility
  • Influencing/Negotiating
  • Integrity/Honesty
  • Interpersonal Skills
  • Learning
  • Reading
  • Reasoning
  • Self-Management
  • Stress Tolerance
  • Teamwork

To be considered for this position you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. The assessment includes a cut score based on the minimum level of required proficiency in these critical general competencies. you must meet or exceed the cut score to be considered. you will not be considered for the position if you score below the cut score or fail to complete the assessment.

(ALL INFORMATION IS SUBJECT TO VERIFICATION PRIOR TO FINAL SELECTION.)

Headquarters, NASA

The NASA Office of Inspector General (OIG) conducts audits, reviews, and investigations of NASA programs and operations to prevent and detect fraud, waste, abuse, and mismanagement and to assist NASA management in promoting, efficiency, and effectiveness.

Agency contact information

Midwest Services Branch
Phone
816-426-5706
Email
kansascity@opm.gov
Address
NASA Office of Inspector General
300 E Street, SW
Washington, DC 20546
US

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https://www.nasa.gov/careers

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