The Director of Support Operations Directorate (SOD) is responsible for providing a comprehensive integrated program and a customer-focused delivery system to support operations, for the NASA Shared Services Center (NSSC), in accomplishing its assigned missions by directing a diverse cadre of skilled professionals who are civil servants and contractors.
Summary
The Director of Support Operations Directorate (SOD) is responsible for providing a comprehensive integrated program and a customer-focused delivery system to support operations, for the NASA Shared Services Center (NSSC), in accomplishing its assigned missions by directing a diverse cadre of skilled professionals who are civil servants and contractors.
Occasional travel - You may be expected to travel for this position.
Relocation expenses reimbursed
Yes—NASA may consider reimbursement of relocation expenses based on Agency discretion and/or organizational needs; relocation expense reimbursement is not guaranteed.
This position reports to the Executive Director, NSSC. The support operations activities encompass: Safety; Facilities; Logistics; Security; Performance, Quality and Risk management; and Information Resources to include the NSSC's enterprise resource platform, shared services applications, and Agency applications that support NSSC operations. The Director of Support Operations Directorate:
- Develops, executes, and guides an integrated strategic analysis, planning, and communications capability including business development, relationship management, and customer experience; that facilitate key decisions based on business intelligence, performance assessment, priority recommendations, and strategy.
- Responsible for formulation of policy, program implementation and managing the Directorate to minimize risk and produce the best results in terms of quality, efficiency, economy, and timeliness.
- Maintains cognizance of all Center projects and programs to ensure support capabilities meet current and future needs. Provides leadership risk management, quality management, data analytics, survey, responsiveness, project management and agile scrum programs.
- Provides program management of the National Center for Critical Information Processing and Storage (NCCIPS). Responsible for the overall management, leadership, and oversight of the broad range of support operations functions for the NSSC and provides coordination of Center-wide mission enablement activities by assuring these functions meet the programmatic requirements of the NSSC.
- Provides management of resources responsible for budget formulation, execution, and accounting operations of the NASA Working Capital Fund in support of NSSC operations, Agency Information Technology Business Services and NCCIPS.
- Serves as senior member in the development of policies and in the review of NSSC programs and services.
- Maintains an active relationship with the NASA Mission Support Directorate, other NASA mission support organizations, NASA Mission Directorates, NASA centers, other Federal agencies, private industry and other outreach sources for efficient and effective accomplishment of the organization's goals.
The individual selected will be required to file an 'Executive Branch Personnel Financial Disclosure Report (OGE-278) in accordance with the Ethics in Government Act of 1978.
Initial Senior Executive Service (SES) Career appointee is subject to a one-year probationary period.
Successful completion of a background investigation commensurate with the risk and sensitivity level of the position.
Successful completion of pre-employment and random drug testing may be required.
Must meet qualifications requirements by the closing date of this announcement.
Please see the Additional Information section for important information about COVID-19.
Qualifications
You must have the skill and ability to perform the duties described above as demonstrated by progressively responsible supervisory/leadership experience, normally obtained over several years by serving in positions at the GS-15 level or equivalent.
To meet the minimum qualification requirements for this position, you MUST address each Executive Core Qualification (ECQ) and Mandatory Technical Qualification (MTQ) separately. If you fail to do so, your application will be rated ineligible. We recommend you provide two (2) examples of relevant experience for each ECQ. Responses to ALL ECQs must not exceed ten (10) pages; MTQ responses must not exceed one (1) page per MTQ. Please include your full name on all documents submitted.
If you are currently serving under a career SES appointment, are eligible for reinstatement into the SES, or have successfully completed a SES Candidate Development Program and been certified by Office of Personnel Management (OPM) you MUST address the MTQs, but do not need to address the ECQs.
ECQ 1 - Leading Change: The ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment.
ECQ 2 - Leading People: The ability to lead people toward meeting the organization's vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts.
ECQ 3 - Results Driven: The ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.
ECQ 4 - Business Acumen: The ability to manage human, financial, and information resources strategically.
ECQ 5 - Building Coalitions: The ability to build coalitions internally and with other Federal agencies, State and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals.
MANDATORY TECHNICAL QUALIFICATIONS:
MTQ 1- Demonstrated experience in managing multi-functional administrative and technical services in a complex organization setting of substantial size. Experience should include most of the following: budget and accounting, customer experience management, program and project management, risk management, performance management, quality management, agile scrum program, business integration, and information resources (i.e., enterprise resource platform, shared services applications).
MTQ 2- Knowledge and demonstrated experience in strategic planning, shared services, integration of organization wide business processes to improve effectiveness and reduce overall costs. Incumbent must have extensive knowledge and experience of all phases of the planning, programming, budget and execution process of large programs and/or organizations.
Education
No Educational Requirement
Additional information
If you are selected, NASA may request information regarding your vaccination status for the purposes of implementing workplace safety protocols, such as masking, physical distancing, testing, travel, and quarantine.
Due to COVID-19, NASA is currently in an expanded telework posture. If selected, you may be expected to temporarily telework, even if your home is located outside the local commuting area. Once employees are permitted to return to the office, you will be expected to report to the duty station listed on this announcement within 30 days. At that time, you may be eligible to request to continue to telework one or more days a pay period depending upon the terms of the agency's telework policy.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
All qualifications requirements must be met by the closing date of the announcement. You will be evaluated based on how well you meet the qualifications above.
We will review your resume and required documents to ensure you meet the basic qualification requirements. If you meet the basic qualification requirements, your application will be evaluated based on your narrative statements addressing the ECQs and MTQs. Your application will then be referred to and evaluated by an Executive Resources Panel (ERP) and will be placed in one of the following categories: Not Qualified, Qualified, or Highly-qualified. Candidates may receive an interview and/or be asked to provide a list of references. The ERP will make a recommendation to the appropriate approving authority.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
You must provide a complete application package. If you do not provide all required information, you will not be considered for this position. Only provide the following:
1. Resume showing relevant work experience (start/end dates stated in month/year, description of duties), applicable education at a minimum, and your contact information. For current or previous Federal employees, it should also include the Pay Plan, Series and Grade for each work experience entry. Limit your resume to 10 pages. If more than 10 pages are submitted, only the first 10 pages will be reviewed to determine your eligibility/qualifications.
2. Executive Core Qualifications narrative responses, if applicable. Limit your response to 10 pages. If more than 10 pages are submitted, only the first 10 pages will be reviewed to determine your eligibility/qualifications.
3. Mandatory Technical Qualifications narrative responses. Limit your response to 1 page per MTQ. If more than 1 page per MTQ is submitted, only the first pages for each MTQ will be reviewed to determine your eligibility/qualifications.
You may be asked to provide additional documentation to support your eligibility and the information provided in your application package. For example, we may request transcripts, SF-50s, SES Candidate Development Program certificate, etc. Therefore, we encourage you to have these documents prepared and ready when requested by the agency. If you fail to provide the required documents within the stated time period, we may withdraw a job offer and/or remove you from further consideration.
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section.
A complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.
NASA Shared Services Center
1111 Jerry Hlass Road
Stennis Space Center, MS 39529
US
Next steps
Although you may or may not be contacted during the selection process, we will always advise you about the outcome of the announcement. If you have questions, please feel free to contact NASA Executive Staffing at Agency-Executive-Staffing@mail.nasa.gov.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
You must provide a complete application package. If you do not provide all required information, you will not be considered for this position. Only provide the following:
1. Resume showing relevant work experience (start/end dates stated in month/year, description of duties), applicable education at a minimum, and your contact information. For current or previous Federal employees, it should also include the Pay Plan, Series and Grade for each work experience entry. Limit your resume to 10 pages. If more than 10 pages are submitted, only the first 10 pages will be reviewed to determine your eligibility/qualifications.
2. Executive Core Qualifications narrative responses, if applicable. Limit your response to 10 pages. If more than 10 pages are submitted, only the first 10 pages will be reviewed to determine your eligibility/qualifications.
3. Mandatory Technical Qualifications narrative responses. Limit your response to 1 page per MTQ. If more than 1 page per MTQ is submitted, only the first pages for each MTQ will be reviewed to determine your eligibility/qualifications.
You may be asked to provide additional documentation to support your eligibility and the information provided in your application package. For example, we may request transcripts, SF-50s, SES Candidate Development Program certificate, etc. Therefore, we encourage you to have these documents prepared and ready when requested by the agency. If you fail to provide the required documents within the stated time period, we may withdraw a job offer and/or remove you from further consideration.
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section.
A complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.
NASA Shared Services Center
1111 Jerry Hlass Road
Stennis Space Center, MS 39529
US
Next steps
Although you may or may not be contacted during the selection process, we will always advise you about the outcome of the announcement. If you have questions, please feel free to contact NASA Executive Staffing at Agency-Executive-Staffing@mail.nasa.gov.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
