Clarification from the agency

U.S. Citizens

Videos

***This is an open continuous announcement. Applications will be accepted on an ongoing basis and qualified candidates will be considered as vacancies become available. Applications will remain on file until December 1, 2022.***


-Recommends changes to existing clinic procedures based on current administrative guidelines.

-Utilizes numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model

-Coordinates with the patient care team to review clinic appointment availability to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and makes adjustments as necessary

-Assists with communications during the inpatient to outpatient discharge

-Communicates with non-VA medical facilities

-Prepares correspondence to notify patients of normal lab results

-Manages a system for follow-up care such as consults, tests, etc

-Processes incoming patient secure messaging through MyHealthyVet and coordinates with care team as appropriate

-Participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and
collaborating with the interdisciplinary team

-Sets priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs

-Identifies incomplete encounters and communicates findings to providers

-Assists the team to reinforce the plan of care and self-help solutions

-Enters appropriate information into the electronic record

-Monitors preappointment information and/or requirements to assure readiness for patient visit/procedure

-Manages patient systems to verify and validate accuracy and resolve issues

-Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment

-Informs team members about shared patients

Work Schedule: Multiple shifts and schedules available (To be discussed in interview)
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

Conditions of employment

• You must be a U.S. Citizen to apply for this job
• All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to a background/security investigation
• Must be proficient in written and spoken English
• Selected applicants will be required to complete an online onboarding process
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
• Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Department of Veterans Affairs Personnel
• Tentatively selected applicants may be required to submit to a pre-employment physical/evaluation.

Qualifications

Basic Requirements:

United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy

Education/Experience:

Experience: Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position;

OR,

Education: One year above high school;

OR,

Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations For Advanced Medical Support Assistant GS-6

Experience: One year of experience equivalent to the GS-5 grade level.

Experience at the GS-5 grade level may include:

• Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports.

• Advanced knowledge of medical terminology specific to understanding medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients.

• Ability to schedule medical appointments in a clinical setting.

• Ability to work independently in the accomplishment of a wide variety of duties performing patient support work.

• Ability to communicate effectively and professionally in person, electronically, and/or by telephone with internal and external customers.

• Skill in customer service with the ability to identify customer concerns and refer to the appropriate staff as necessary to ensure a satisfactory resolution.

• Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.

• Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.

• Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.

• Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.

• Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.

• Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, résumé, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.