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IT Support Engineer

Judicial Branch
U.S. Courts
This job will be open until filled. Applications reviewed as received.
This job announcement has closed

Summary

The Office of the Circuit Executive for the Tenth Circuit Court of Appeals located in Denver, Colorado is seeking a qualified Information Technology professional to serve as a member of the Systems Team for a judicial community throughout a six-state region. The environment is fast-paced and demanding. The incumbent should be able to provide exceptional customer service and work effectively in a team environment.

Overview

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Job closed
Open & closing dates
12/06/2021 to 01/20/2022
Salary
$51,610 to - $110,452 per year

This job uses the Court Personnel System (CPS) pay scale.

Pay scale & grade
CL 26 - 28
Location
1 vacancy in the following location:
Denver, CO
Telework eligible
Yes—as determined by the agency policy.
Travel Required
Occasional travel - Ability to travel upon request within and outside of the circuit.
Relocation expenses reimbursed
No
Appointment type
Permanent - At-Will, full-time position with full benefits package available.
Work schedule
Full-time - Monday - Friday, between the hours of 8am - 5pm
Service
Excepted
Promotion potential
28 - CL-28, Full Performance Level. Position has promotion potential and possible growth opportunities within the department. Starting salary commensurate with experience and qualifications.
Supervisory status
No
Security clearance
Other
Drug test
No
Announcement number
21E09
Control number
625468200

This job is open to

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Clarification from the agency

Position located in Denver, CO, some telework from within the Tenth Circuit may be available.

Duties

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  • Responds, evaluates, and prioritizes incoming telephone, email, and in-person requests for assistance on hardware, software, and networking issues.
  • Provides support for mobile devices and remote access.
  • Ensures new and existing employees have required equipment.
  • Maintains communication throughout projects and aligns expectations with deliverables.
  • Provides end-user training.
  • Occasional off-hour work and travel required.
  • Performs other duties as assigned.

Requirements

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Conditions of employment

Any incumbent must be a U.S. Citizen or actively seeking citizenship. Appointment is contingent upon successful completion of a high-sensitive background investigation. Employees of the U.S. Courts are "At-Will." Employees are subject to the Judicial Code of Conduct. Direct deposit of pay required. The U.S. Courts are equal-opportunity employers.

Qualifications

  • Bachelor's degree from an accredited 4-year college or university in Computer Science, Information Systems, or related discipline.
  • At least two years of experience working as member of a helpdesk installing, repairing, upgrading, and troubleshooting Windows desktops and laptops.
  • Excellent customer service skills and strong oral and written communication skills.
  • Knowledge of Windows, Active Directory, Mac/OSX/iOS, VDI, O365 (Office, Teams, Outlook), Jira, Tableau.
  • Troubleshooting of LAN/WAN, WiFi, and remote access connectivity.
  • Experience with systems such as Drupal, SharePoint, and WordPress preferred.

Education

Bachelor's degree from an accredited 4-year college or university in Computer Science, Information Systems, or related discipline.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Please read the "Next steps" section for more information.

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