Clarification from the agency

All U.S. Citizens, No Prior Federal Experience is Required

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Engineering Tier 3 Support:
Provides oversight of configuring and managing multiple major areas of system administration and serves as a technical lead for endpoint security, VPN, firewall, secure tunnels, backups, disaster recovery, and software updates. Reviews, analyzes, and provides critical insights in the design, development, and implementation of complex enterprise infrastructures.

Performs work pertaining primarily to the planning, tasking, coordination, oversight, technical support, and the successful operation of the following areas: endpoint security, vulnerability management, anti-virus\malware\ransomware protection, EDR (endpoint detection and response), encryption and compliance, security monitoring & responses; and ensure that rigorous application of information security/information assurance policies, principles, practices in the delivery of customer support services are provided to OIG, VPN, firewall, and secure tunnels.

Consults with vendors' sales and field service personnel to troubleshoot and resolve problems regarding software corrections and modifications.

Serves as a technical consultant to IT specialists and senior management in support of complex application systems hosted on the organization's systems. Incumbent provides advice/guidance to lower-level IT Specialist on endpoint security and compliance policies, configurations, controls, and procedures of OIG enterprise services.

Provides expert consultation, advice, guidance, training, and leadership to other IT specialists on VPN, firewall, secure tunnels, endpoint security (example, McAfee ePO, Microsoft Bitlocker, Microsoft Defender), vulnerability management, Anti-virus\Malware\Ransomware protection tools, EDR (Endpoint Detection and Response), encryption, and compliance. These include, but are not limited to, OIG-wide activities to evaluate, architectural and infrastructure implementation guidance to OIG enterprise systems, software/hardware upgrades, software/hardware migrations, software/hardware deployments, mitigated security vulnerabilities, and system evaluation and best practice recommendations for government-widesystems.

Evaluates specifications and features of new products, performing product comparisons, feasibility and cost benefit analyses, and performance and compatibility testing, and makes recommendations for future implementation to management.

Serves as a project lead when managing special projects that have a significant impact on the delivery of customer support and system administration services. The incumbent's project management duties will include development and prioritization of the division's annual IT work plan in conjunction with the supervisors and division Directors. Advises technical IT Specialist with IT systems development projects from design to support, including developing plans and schedules, estimating resource requirements, defining milestones and deliverables, monitoring activities, evaluating, reporting on accomplishments, defining post-implementation support requirements, manage contract renewals, procure new procurement contracts, work with internal and external groups, and develop requirements.

Manages high priority assignments and participates in the development of operation plans; oversees planning, directing and coordination of the implementation and execution of approved policies, programs and services related to IT systems; reviews and evaluates operations to appraise the effectiveness of policies and programs; determines deficiencies and recommends appropriate action.

Customer Support:
Resolves the most difficult customer support requests involving integration or configuration related issues endpoint security, threat prevention, data loss prevention, host-based firewall, network appliance firewall, file removable media protection, antivirus protection, malware protection, secure tunnels, backups, disaster recovery, drive encryption, URL filtering. The incumbent works with other technical network specialists, applications developers, management, peers, and technical security specialists to prevent recurring problems.

Provides OMP representation in planning for the installation and implementation of new systems and leads efforts to define post implementation support requirements. Keeps OIG OIT directors and senior management abreast of new and evolving technology in the hosting services area. Alerts management to relevant new technologies, tools, and methodologies and evaluates and recommends adoption of the most promising developments.

Submits weekly status reports to the supervisor, participating in weekly staff meetings and regularly briefs Executive Management, Senior Management and other OIT Directors on the status of divisional projects. Performs other related duties as assigned.

Conditions of employment

• U.S Citizenship is required.
• Registration with the Selective Service (if applicable).
• Suitability for Federal employment determined by background investigation.
• One-year probationary period may be required.
• THIS POSITION IS SUBJECT TO EXECUTIVE ORDER 14043 MANDATING COVID-19 VACCINATION FOR FEDERAL EMPLOYEES

Qualifications

You must meet the requirements of the job by 11:59 (Eastern Standard Time) of the closing date: 12/07/2021

Vaccination Mandate:

• In accordance with Executive Order 14043, Federal employees are required to be fully vaccinated against COVID-19 regardless of the employee's duty location or work arrangement (e.g., telework, remote work, etc.), subject to exceptions that may be required by law. If selected, you will be required to submit proof of vaccination before your entrance on duty if you are selected after the compliance date. Your HR Consultant will provide a list of documents acceptable as proof of vaccination and instructions for how to submit a request for a legally required exception, if needed, to comply with vaccination requirement.

Expanded/Maximum telework Posture:

• Due to COVID-19, the agency is currently in a maximum telework posture. If selected, you may be expected to telework upon your appointment. As employees are permitted to return to the office, you may be required to report to the duty station listed on this announcement, even if your home/temporary telework site is located outside the local commuting area. Your position may be eligible for workplace flexibilities which may include remote work or telework options, and/or flexible work scheduling. These flexibilities may be requested in accordance with the HHS Workplace Flexibilities policy.

Applicants must meet all the qualification requirements, including education, and any selective placement factors described below within 30 days of the closing date of this announcement. Education used as part of an application package will only be considered if complete transcripts are submitted and must be from an accredited institution as recognized by the U.S. Department of Education. To see if your institution is accredited, please follow this link: http://ope.ed.gov/accreditation/Search.aspxApplicants must have 1 year of specialized experience equivalent in difficulty and responsibility to the next lower grade level in the Federal service, GS-13 which provided the applicant with the knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience must demonstrate the following:

• Experience providing program direction and planning for IT system administration and endpoint security;
• Experience serving as the project lead for IT systems development projects from design to support; and
• Experience providing customer support to resolve difficult requests involving integration or configuration related issues endpoint security, threat prevention, data loss prevention, host-based firewall, network appliance firewall, file removable media protection, antivirus protection, malware protection, secure tunnels, backups, disaster recovery, drive encryption, and URL filtering.

All applicants must possess IT Specialist experience in the major areas of Systems Administration and Customer Support which demonstrate the following competencies:

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail;.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Your resume should include the dates of all qualifying experience (from month/year to month/year) and the number of hours worked/volunteered per week.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

We will review your resume and supporting documentation to ensure you meet the basic qualification requirements. If you meet the minimum qualifications, your experience, education, and training will be rated using a job questionnaire that is based on the following competencies or knowledge, skills, and abilities needed to perform this job:

• Customer Service
• Information Systems/Network Security
• Project Management
• Technical Competence

This agency uses Category Rating Procedures. Under Delegated Examining (All U.S. Citizens), we will use your responses to the job questionnaire to place you in one of three categories. If you meet the minimum qualifications, you will be placed in one of the following categories:

• Best Qualified: Applicants possessing a background that demonstrates a superior level of all evaluation criteria.
• Well Qualified: Applicants possessing a background that demonstrates a satisfactory level of evaluation criteria.
• Qualified: Applicants possessing the basic qualifications, with general knowledge, skills, and abilities.

The Category Rating Process does not add veterans' preference points or apply the "rule of three" but protects the rights of Veterans by placing them ahead of non-preference eligibles within each quality category. Veterans' preference eligibles who meet the minimum qualification requirements and who have a compensable service-connected disability of at least 10 percent will be listed in the highest quality category (except in the case of scientific or professional positions at the GS-09 level or higher).

If, after reviewing your resume and any supporting documentation, a determination is made that you have rated yourself higher than is supported by your application materials, your responses will be adjusted and/or you may be excluded from consideration for this job.

Your resume must document specialized experience and support your responses to the vacancy questions.

To view the application form, visit: https://apply.usastaffing.gov/ViewQuestionnaire/11312538

Selections may be made for vacancies across the entire Department of Health and Human Services (HHS). By applying, you agree to allow your application and other personal information to be shared with one or more HHS hiring officials for employment consideration for same/similar positions within the location(s) identified in this announcement.