This position is located in the Division of Information Technology, Chicago, IL Regional Office of the Federal Deposit Insurance Corporation and provides support in the areas of policy and program direction; development, implementation, and maintenance of information systems; management of telecommunications networks; hardware and software management; and the servicing of the information requests for users within and outside of the Corporation.
Summary
This position is located in the Division of Information Technology, Chicago, IL Regional Office of the Federal Deposit Insurance Corporation and provides support in the areas of policy and program direction; development, implementation, and maintenance of information systems; management of telecommunications networks; hardware and software management; and the servicing of the information requests for users within and outside of the Corporation.
Occasional travel - This position requires overnight travel.
Relocation expenses reimbursed
No
Appointment type
Internships - Full-time. Appointment without time limitation.
Work schedule
Full-time - Must be able to work year round in the Chicago Regional Office. Must be able to work full-time during the summer months and at least part-time during the school year, breaks and holidays. Part-time is considered at least 24 hours per week.
Applicants who have been accepted for enrollment or are enrolled and seeking a degree (diploma, certificate, etc.) in a qualifying educational institution on a full or half-time basis; have at least a cumulative (overall) 2.5 grade point average; remain in good academic standing and have an anticipated graduation date of May 2022 or later. Candidates pursuing degrees in an IT-related field are preferred.
Under general supervision, the incumbent may have the opportunity to:
Research the latest information technologies.
Develop skills in analyzing new technology.
Research and evaluate PC software and operating systems.
Prepare reports using Microsoft (MS) Office.
Assist clients in the use of standard MS applications.
Troubleshoot hardware and software configuration problems.
Provide support to supervisor and staff on projects.
Populate and maintain an automated call tracking system with client request data.
Participate in the deployment and assist in the management of IT assets and services within the assigned region.
CG-09:
Under general supervision, the incumbent assists or participates in:
Research and analyze the latest information technologies.
Research and evaluate PC software and operating systems.
Develop and test documented process related to new products or services.
Prepare reports using Microsoft (MS) Office.
Assist clients in the use of standard MS applications.
Troubleshoot minor hardware and software configuration problems; gather, analyze and evaluate basic information for input problem statements and feasibility studies which include analyses of customer requirements.
Populate and maintain an automated call tracking system with client request data.
Participate in the deployment and assist in the management of IT assets and services within the region.
Provide support to supervisor and staff on projects.
Study the business of the division for which assignments are made to acquire an in-depth understanding of its mission and functions.
CG-11:
The incumbent provides day-to-day IT support as a computer specialist. This support can take the form of performing the following duties:
Develop information on the client's business operations and assist in the identification and resolution of problems.
Assist clients in defining systems and/or business applications requirements.
Assist clients in the use of new automated tools which have been directed to them.
Participate with the client in applying new IT tools and implementing new automated processes.
Participate in the deployment and assist in the management of IT assets and services within the assigned region.
Assume ownership of client requests for help and resolve, optimally, at first contact or,when needed, subsequent contact(s).
Determine when the problem is beyond the incumbent's domain, and assists appropriate personnel for resolution.
Advise clients and management of problem resolution and/or the status of progress toward resolution.
Populate and maintaining an automated call tracking system with client request data.
Monitor the products and processes assigned to ensure they operate efficiently with the FDIC software and hardware environment.
Provide technical advice, information to the client community in the appropriate and effective use of the equipment, software products and processes.
Maintain a working knowledge in the areas of hardware and system software.
Provide technical support to all users of the FDIC voice/video network.
Troubleshoot problems, diagnose systems failures to isolate source of problems in equipment, systems software and applications programs.
After successful completion of the program requirements and based on FDIC’s needs, the selectees may be non-competitively converted to a Term or Permanent position based upon an evaluation of performance, completion of at least 640 hours of work experience acquired through the Internship Program. However, service in the FDIC Pathways Internship Program confers no right to further employment in the competitive or excepted service.
Qualifications
Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic, religious/spiritual; community; student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Additional qualifications information can be found here.
To be eligible for this program, applicants must: (1) be enrolled or accepted for enrollment in a degree seeking program at a qualifying educational institution on a full or half-time basis; (2) have an academic major in information technology, computer science, engineering, information systems management, mathematics, statistics, technology management or a related field; (3) have a minimum cumulative (overall) GPA of 2.5 out of 4.0 and (4) be in good academic standing.
Eligible applicants may qualify for grades based on previous education and/or experience to determine the highest grade level for which the individual is qualified. Education and experience requirements must be met by the closing date of the announcement.
by Education
CG-07: Completion of 1 full academic year of graduate level education; or eligibility under the Superior Academic Achievement (SAA) with completion of a bachelor's degree. If utilizing SAA, you must submit your transcripts or proof of your national honor society membership.
Superior Academic Achievement (SAA):
To qualify for SAA, applicants must have met one of the following: a. A grade-point average of "B" (a GPA of 2.95 or higher out of a possible 4.0) for all completed undergraduate courses, or those completed in the last two years of undergraduate study.
b. A grade-point average of "B+" (a GPA of 3.45 or higher out of a possible 4.0) for all courses in your major field of study, or those courses in your major completed in the last two years of undergraduate study.
c. Rank in the upper one-third of your class in the college, university or major subdivision.
d. Membership in a national honor society (other than freshman honor societies)recognized by the Association of College Honor Societies.
CG-09: Completion of 2 academic years of graduate level education, or a master’s degree or equivalent graduate degree.
CG-11: Completion of all requirements for a PhD or equivalent degree.
Note: One full academic year of undergraduate; graduate; vocational; trades; technical or high school education is the number of credit hours determined by the college, university or school to represent 1 year of full-time study. The high school curriculum must be approved by a State or local governing body. All education beyond high school must be accredited by an accrediting body or organization recognized by the U.S. Department of Education.
by Qualifying Experience
CG-07: 1 year of IT related experience equivalent to a CG-05.
Specialized Experience for the CG-07: IT experience utilizing standard personnel computer (PC) software and operating systems, assisting clients with the use of Microsoft applications, and preparing reports using Microsoft Excel.
CG-09: 1 year of IT related experience equivalent to a CG-07.
Specialized Experience for the CG-09: IT experience troubleshooting minor hardware and software problems; participating in deployments of IT equipment; and assisting in the management of IT assets and services.
CG-11: 1 year of IT related experience equivalent to a CG-09.
Specialized Experience for the CG-11: IT experience supporting end user IT hardware and software issues; analyzing and communicating user requirements related to operational or technology changes for all aspects of IT; and implementing IT solutions for customers across a range of technical areas such as operating systems, peripherals, and hardware such as laptops, desktops and printers.
You must have Information Technology (IT) related experience which demonstrates proficiency in each of the following competencies:
1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
Additional information
COVID-19: Individuals who start their Federal government service after November 22, 2021, must be fully vaccinated against COVID-19 prior to their start date, except in limited circumstances where the law requires an exception. See “Next Steps” section.
If selected, you may be required to serve a trial period.
All selectees must sign a Pathways Participant Agreement.
To read about your rights and responsibilities as an applicant for Federal employment, click here.
The applicant(s) selected will be offered an excepted service appointment without time limitation. After successful completion of the program requirements and based on FDIC’s needs, the interns may be non-competitively converted to an Information Technology Specialist CG-2210-7, 9, or 11 position in the competitive service. To be eligible for conversion, interns must meet the performance requirements, completion of at least 640 hours of work experience acquired through the Internship Program, the requirements of the FDIC Pathways Participant Agreement and meet the requirements for the Information Technology Specialist (2210 series) Qualification Standards. However, service in the FDIC Internship Program confers no right to further employment in the competitive or excepted service.
PLEASE NOTE: Prior to conversion to an Information Technology Specialist (2210 series), you must either have a degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks, or have IT-related experience.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
In addition to the regular benefits offered by Federal agencies, the FDIC offers additional benefits to its employees. These benefits, some at minimal cost, are some of the best and most competitive in both the private and public sectors.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
The online assessment questions and resume you submit for this position will be reviewed to determine whether you meet the basic eligibility and qualification requirements as outlined in this announcement. Therefore, it is imperative that the documents you submit contain sufficiently detailed information upon which to make this basic qualification determination. Please ensure that your resume contains specific information such as position titles, beginning and ending dates of employment for each position, the average number of hours worked per week, and if the position is/was in the Federal government, you should provide the position series and grade level.
If you meet the basic eligibility and qualification requirements, you may be referred to the selecting official for further review and consideration. Candidates who are eligible for veterans' preference will receive selection priority.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
In addition to the regular benefits offered by Federal agencies, the FDIC offers additional benefits to its employees. These benefits, some at minimal cost, are some of the best and most competitive in both the private and public sectors.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
A resume (must be submitted by the closing date of this announcement).
Note: Your resume should include your graduation date or anticipated graduation date.
EDUCATION DOCUMENTS:
1) A copy of all college transcripts (an unofficial transcript is acceptable) showing:
Classes you are currently enrolled (by the closing date of this announcement).
Overall cumulative GPA (by the closing date of this announcement)
2) An official transcript will be required if you are selected. If you attended more than one university and need to send multiple transcripts, please upload/fax all transcripts as one document.
3) If you are not a student enrolled in the current semester, you must submit proof of enrollment in the upcoming semester (i.e., letter from the registrar’s office or acceptance letter from an accredited educational institution). If you are a student who is enrolled in the current semester and your transcript does not show current enrollment or if you have completed the semester and your transcript does not show enrollment for the upcoming semester, you must submit proof of continued enrollment (i.e., letter from the registrar’s office or course enrollment print out, etc.). Your transcript or registrar’s letter must document the educational requirements for this position.
VETERANS’ PREFERENCE:
If you are claiming veterans’ preference, click here. (Note: Veterans must submit the Member 4 copy of the DD 214, Certificate of Release or Discharge from Active Duty – or other copy showing the type of discharge/character of service [e.g., Honorable, Under Honorable Conditions, etc.] along with any other required documents (e.g., DD-214, VA Letter, SF-15, etc.) to demonstrate veterans’ preference eligibility.)
EDUCATION DOCUMENTS: If you are using education to meet all or part of the qualification requirements, submit a copy of your college transcript (an unofficial transcript is acceptable). Education must be from accredited institutions. For a listing of accredited educational institutions, click here: http://ope.ed.gov/accreditation. An official transcript will be required if you are selected. If you attended more than one university and need to send multiple transcripts, please upload/fax all transcripts as one document.
Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program. For more information, click here: http://www.opm.gov/qualifications/policy/ApplicationOfStds-04.asp.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To begin, click the “Apply ” button and follow the prompts. If you have not already, register and establish a USAJOBS account. After you register online, click the “Apply” button to complete the online assessment questionnaire, and submit all required documents. Please be sure to click “Submit Application” to complete the application process.
You must apply online. Applicants requesting an exception from the online process must contact the Human Resources Specialist or contact point listed in this announcement prior to 12:00 noon local time on the closing date.
To return to your saved application, log in to your USAJOBS account and click on the “Applications” tab Click on the “Position Title” and then select “Update Application” or Additional Information to continue. You have until 11:59 p.m. EST (Eastern Standard Time) on the closing date of this announcement to complete the application process.
To claim veteran's preference, veterans must submit a copy of the DD214 and/or other applicable veteran's documents.
Federal Deposit Insurance Corporation
300 S Riverside Plaza
300 S Riverside Plaza
Suite 1700
Chicago, Illinois 60606
United States
Next steps
As required by Executive Order 14043, Federal employees are required to be fully vaccinated against COVID-19 regardless of the employee’s duty location or work arrangement (e.g., telework, remote work, etc.), subject to such exceptions as required by law. If selected, you will be required to be vaccinated against COVID-19 and submit documentation of proof of vaccination by November 22, 2021, or before appointment or onboarding, if after November 22, 2021. In limited circumstances, exceptions to the vaccination requirement will be granted when required by law, such as in cases where an employee is entitled to a reasonable accommodation based on a disability or sincerely held religious belief, practice, or observance. Your employment offer will include instructions for submitting the requisite information and requesting an exception to the vaccination requirement. Failure to comply with the vaccination requirement will result in disciplinary action, up to and including rescinding the job offer or termination from Federal service. FDIC will provide additional information regarding what information or documentation will be needed and how to request a reasonable accommodation related to this requirement.
You may check the status of your application on-line 24 hours a day, 7 days a week through USAJOBS by signing in and selecting "Application Status." Thank you for your interest in working for the Federal Deposit Insurance Corporation.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
A resume (must be submitted by the closing date of this announcement).
Note: Your resume should include your graduation date or anticipated graduation date.
EDUCATION DOCUMENTS:
1) A copy of all college transcripts (an unofficial transcript is acceptable) showing:
Classes you are currently enrolled (by the closing date of this announcement).
Overall cumulative GPA (by the closing date of this announcement)
2) An official transcript will be required if you are selected. If you attended more than one university and need to send multiple transcripts, please upload/fax all transcripts as one document.
3) If you are not a student enrolled in the current semester, you must submit proof of enrollment in the upcoming semester (i.e., letter from the registrar’s office or acceptance letter from an accredited educational institution). If you are a student who is enrolled in the current semester and your transcript does not show current enrollment or if you have completed the semester and your transcript does not show enrollment for the upcoming semester, you must submit proof of continued enrollment (i.e., letter from the registrar’s office or course enrollment print out, etc.). Your transcript or registrar’s letter must document the educational requirements for this position.
VETERANS’ PREFERENCE:
If you are claiming veterans’ preference, click here. (Note: Veterans must submit the Member 4 copy of the DD 214, Certificate of Release or Discharge from Active Duty – or other copy showing the type of discharge/character of service [e.g., Honorable, Under Honorable Conditions, etc.] along with any other required documents (e.g., DD-214, VA Letter, SF-15, etc.) to demonstrate veterans’ preference eligibility.)
EDUCATION DOCUMENTS: If you are using education to meet all or part of the qualification requirements, submit a copy of your college transcript (an unofficial transcript is acceptable). Education must be from accredited institutions. For a listing of accredited educational institutions, click here: http://ope.ed.gov/accreditation. An official transcript will be required if you are selected. If you attended more than one university and need to send multiple transcripts, please upload/fax all transcripts as one document.
Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program. For more information, click here: http://www.opm.gov/qualifications/policy/ApplicationOfStds-04.asp.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To begin, click the “Apply ” button and follow the prompts. If you have not already, register and establish a USAJOBS account. After you register online, click the “Apply” button to complete the online assessment questionnaire, and submit all required documents. Please be sure to click “Submit Application” to complete the application process.
You must apply online. Applicants requesting an exception from the online process must contact the Human Resources Specialist or contact point listed in this announcement prior to 12:00 noon local time on the closing date.
To return to your saved application, log in to your USAJOBS account and click on the “Applications” tab Click on the “Position Title” and then select “Update Application” or Additional Information to continue. You have until 11:59 p.m. EST (Eastern Standard Time) on the closing date of this announcement to complete the application process.
To claim veteran's preference, veterans must submit a copy of the DD214 and/or other applicable veteran's documents.
Federal Deposit Insurance Corporation
300 S Riverside Plaza
300 S Riverside Plaza
Suite 1700
Chicago, Illinois 60606
United States
Next steps
As required by Executive Order 14043, Federal employees are required to be fully vaccinated against COVID-19 regardless of the employee’s duty location or work arrangement (e.g., telework, remote work, etc.), subject to such exceptions as required by law. If selected, you will be required to be vaccinated against COVID-19 and submit documentation of proof of vaccination by November 22, 2021, or before appointment or onboarding, if after November 22, 2021. In limited circumstances, exceptions to the vaccination requirement will be granted when required by law, such as in cases where an employee is entitled to a reasonable accommodation based on a disability or sincerely held religious belief, practice, or observance. Your employment offer will include instructions for submitting the requisite information and requesting an exception to the vaccination requirement. Failure to comply with the vaccination requirement will result in disciplinary action, up to and including rescinding the job offer or termination from Federal service. FDIC will provide additional information regarding what information or documentation will be needed and how to request a reasonable accommodation related to this requirement.
You may check the status of your application on-line 24 hours a day, 7 days a week through USAJOBS by signing in and selecting "Application Status." Thank you for your interest in working for the Federal Deposit Insurance Corporation.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
