Performs varying degrees of complexity in cleaning processes.   Demonstrates proficiency related to daily service, check-out, deep cleaning, and special project cleaning assignments based on Lodging program cleaning standards.  

Places proper number of amenities in room to include consumables/non-consumables, linen, kitchen, and bathroom.  

Removes and replaces bed linen, inspects mattresses and pull-out sofas, and moves/re-positions beds upon guest checkout, weekly, or at a guest’s request. 

Cleans coffee makers, ice buckets, beverage kits, refrigerators, stove tops, cookware, utensils, cutlery, cups/glasses, plates, sinks, counters, ovens, ranges, cupboards, drawers, and microwaves to include proper programming of its respective clock/time.

Cleans vanities, mirrors, hardware, cabinets/shelving, toilets, bath tubs/shower stalls, tile, and bathroom exhaust fans. Replaces bathroom terry and linens to include shower curtains. 

Ensures in-room guest directories are clean and organized, TV’s are clean and programmed to proper channel and volume, alarm clocks are properly programmed with back-up battery and in-room phones are clean, properly programmed, and in working condition.

Performs deep cleaning as required by program standards (e.g. on a scheduled basis and upon check-out of guests in “pet friendly” rooms and in rooms that had an ADA service animal), which includes, but is not limited to: defrosting the refrigerator, cleaning windows (inside and out), replacing and/or cleaning drapes, moving furniture and cleaning normally hidden areas, carpet cleaning (shampoo and/or spot treatment), cleaning walls/woodwork, and other such tasks.

Counts, sorts, inspects, and prepares linen for operational use.  

Applies Blood Borne Pathogen criteria to determine potential safety concerns related to contaminated linens and applies appropriate NGIS protocols during daily service activity.

Completes maintenance requests for items broken, defective, or in need of replacing.

Maintains the cleanliness, inventory, and organization of housekeeping carts and linen carts.

Reports any damages or valuables (e.g. large amounts of cash, jewelry, or confidential/sensitive information) left out in the open by guests to the Supervisor.

Reports any activity that appears unsafe, illegal, or suspicious to the Supervisor.

Interacts professionally with guests and other team members, displays a positive attitude, utilizes effective communication skills, and assists guests to include answering questions concerning hotel facilities and provides information about on base and local attractions. 

Maintains key control for assigned key and reports any issues immediately to the Supervisor.

Conditions of employment

• Must have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer
• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment
• Must be fully vaccinated against COVID-19, subject to such exemptions as required by law. If selected, required to submit proof of vaccination before appointment or onboarding. Contact CNIC NAF HR if requesting a legally required exception.

Qualifications

Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.

Knowledge of cleaning procedures and proper use of cleaning equipment and approved cleaning chemicals, including familiarity with applicable Safety Data Sheets (SDS).

Ability to communicate clearly and effectively in English, both verbally and in writing with management, staff and guests.

Ability to perform moderately strenuous physical labor such as unassisted lifting, moving and carrying or supplies and equipment weighing up to 45 pounds (assisted lifting, moving, and carrying in excess of 45 pounds may be required).

Knowledge of how to operate all in-room appliances (e.g., coffee maker, television, clock radio, telephone, etc.).

Ability to utilize Property Management System (PMS) software to update room status using the in-room telephone system.  

Ability to accurately complete daily room status reports and housekeeping assignment sheets.

Ability to apply knowledge of general cleaning procedures to complete housekeeping tasks.

Ability to safely and properly use common hand and powered tools.

Ability to apply sound judgment to schedule and prioritize work assignments in order to honor requests for No Service/Do-Not-Disturb while adhering to program standards for in person service follow-up and cleaning frequencies.

Ability to navigate web-based Learning Managed System (LMS) and use associated software to complete online and e-learning training. 

This position is required to attend and complete mandatory training programs to obtain housekeeping certification and re-certification.  Training is provided in varying environments such as classroom-trainer led, online self-guided courses, virtual-led courses and hands on training.

The incumbent is required to obtain a housekeeping certification within 120 days of employment.

This position is subject to a favorable National Agency Check with Inquiries (NACI).

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.