Serves as a Bell Person in the Front Office Department (Bell Desk).
The first deadline will be 23 October 2021. Subsequent lists of eligible applicants will be pulled at the request of the Selecting Official.
Local candidates will be reviewed first as PCS is not authorized. If determined that the area of consideration is to be expanded, all candidates will be considered.
Summary
Serves as a Bell Person in the Front Office Department (Bell Desk).
The first deadline will be 23 October 2021. Subsequent lists of eligible applicants will be pulled at the request of the Selecting Official.
Local candidates will be reviewed first as PCS is not authorized. If determined that the area of consideration is to be expanded, all candidates will be considered.
Serves as a Bell Person at the Hale Koa Hotel. Meets guests as they exit their mode of transportation or as they approach or leave the facility. Renders any appropriate personal assistance such as opening doors, storing and/or carrying luggage, calling taxis and providing directions to points of interests or location and types of lodging services.
Secures room key and luggage and escorts guests to and from rooms. Points out features of the room and operation of air conditioner, heater, alarm, radio, television, etc., and door locks. Delivers and accepts messages, packages, special amenities, cloths, irons, ironing boards, etc., as required. Assists with hotel security and safety monitoring of parking and loading areas and driveway traffic.
Must be knowledgeable and capable of operating an electric cart to safely transport guests to the parking garage. Performs other duties as assigned.
Must be knowledgeable of the general lodging layout, its storage facilities, parking, and room features. Skill is required in demonstrating and operating room appliances and performing minor trouble shooting. Must be knowledgeable of the proper techniques and etiquette in order to properly greet guests and safely handle their luggage.
Conditions of Employment
- Direct Deposit and Social Security Card are required upon appointment
- Meet qualification/eligibility/background requirements for this position
- Satisfactory completion of employment verification (E-Verify) check
- One year probationary period may be required
- A physical examination may be required
- Must be available to work weekdays, weekends, and holidays
- Must be able to work various hours of the day and week when required
- Pursuant to EO 14043, all Federal employees, regardless of duty location or work arrangement, must be fully vaccinated for COIVID-19 by November 22, 2021, or before entrance on duty if after November 22, subject to exceptions as required by law.
- If selected, the agency will provide information regarding what documentation is needed and how to request any legally required exceptions.
- Proof of vaccination will be required. To ensure compliance with this mandate, review the vaccination requirements, to include timelines for receiving required doses, at the following: https://www.saferfederalworkforce.gov/faq/vaccinations/
- If selected, a completed and signed copy of our job application (DA Form 3433) is required prior to entrance on duty. (Click here to view the form).
Qualifications
QUALIFICATIONS MUST BE CLEARLY VERIFIABLE IN YOUR RESUME. GOVERNMENT POSITIONS MUST INCLUDE PAY PLAN, SERIES, GRADE, TO AND FROM DATES, AND GOVERNMENT AGENCY/DEPARTMENT. All qualification requirements must include experience performing duties equivalent in scope and complexity to the next lower grade level.
Minimum Qualifications:
- Must possess good customer service skills in order to exercise the tact and diplomacy necessary when interacting with coworkers and guests
- Must be able to communicate in a clear, concise, and grammatically correct manner
- Must be able to stand, lift items and heavy luggage, carry and walk continuously for the duration of their shifts
- Must be quick-thinking, energetic and friendly and be able to work in a high-paced work environment
- Must be able to provide directions to local points of interest
- Must possess the knowledge and abilities to operate an electrical cart to safely shuttle guests
- Must possess skills to demonstrate and operate room appliances
All Qualified applicants will be rated against the highly qualifying criteria by a rating panel for evaluation of the quality and extent of your total accomplishments, experience and education. Those applicants determined to be highly qualified will be referred to the hiring official for consideration. The highly qualified candidates may undergo an interview and reference checks.
All answers to the Highly Qualifying Criteria must be demonstrated in your resume to get credit.
Highly Qualifying Criteria:
- Possess experience and/or knowledge of OPERA POS Systems
Education
Education is not required for this position and will not be utilized in determining minimum qualifications. If you would like for your education to be considered by the hiring panel as part of your overall accomplishments, you must attach copies of transcripts (online transcripts will be accepted). Only education from accredited and pre-accredited institutions will be accepted. Foreign education must be evaluated for equivalency in the United States. For more information, please click here.
Additional information
Additional selections may be made from this vacancy announcement for up to 90 days after the closing date.
Payment of Permanent Change of Station (PCS) costs is not authorized based upon a determination that a PCS move is not in the Government interest.
Please check out our application information kit to view additional information you may find useful when applying for our jobs.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your experience is subject to evaluation and verification against the information in your resume. The numeric rating you receive is a self-assessment only and is based on your responses to the questionnaire. Do not overstate or understate your level of experience and capability. If a determination is made that you rated yourself higher than is supported by your resume, or if your resume lacks sufficient information, you will be rated accordingly or you may be considered ineligible.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
The following documents must be submitted with your application:
Resume
Optional: Our job application (DA Form 3433) will be accepted in place of a resume.
Please note that if you upload multiple resumes, only the most recently uploaded version will be used to determine your qualifications for this position.
The below items are accepted and may be needed to support a qualification and/or claimed priority/preference
Cover Letter
DD-214/ Statement of Service
DA Form 3433, DA 3434
Marriage Certificate
PCS Orders
Reasonable Accommodation Documentation
Resume
Separation Notice (RIF)
SF-50/ Notification of Personnel Action
Transcript
Including any of the following on your resume may result in an ineligible rating:
Classified or government sensitive information
Social Security Number (SSN)
Photos of yourself
Personal information, such as specifically mentioning your age, gender, race/national origin, etc
Encrypted and digitally signed documents
Illegible documents or files that cannot be opened
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
You may submit your application packet using one of the two methods identified below:
Electronically (preferred): https://www.usajobs.gov/ and search for announcement number WENAFP42111268072. All documentation required in the vacancy must be submitted by 11:59 p.m., Eastern Standard Time, on the closing date of the announcement.
Manually: A manual application may be obtained by contacting the servicing Human Resources Office listed on this announcement. If you are applying manually, all required documentation must be received no later than 4:00 p.m., Hawaii Standard Time to the Human Resources Office, on the closing date of the announcement.
P4-NAF-HAKOHO HALE KOA HOTEL
DO NOT MAIL
Honolulu, HI 96815
US
Next steps
Referred applicants will be evaluated by a rating panel to determine the quality and extent of total accomplishments, experience, education, and/or certification. The top candidates will be forwarded to the hiring official for selection consideration and may undergo an interview and reference checks.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
The following documents must be submitted with your application:
Resume
Optional: Our job application (DA Form 3433) will be accepted in place of a resume.
Please note that if you upload multiple resumes, only the most recently uploaded version will be used to determine your qualifications for this position.
The below items are accepted and may be needed to support a qualification and/or claimed priority/preference
Cover Letter
DD-214/ Statement of Service
DA Form 3433, DA 3434
Marriage Certificate
PCS Orders
Reasonable Accommodation Documentation
Resume
Separation Notice (RIF)
SF-50/ Notification of Personnel Action
Transcript
Including any of the following on your resume may result in an ineligible rating:
Classified or government sensitive information
Social Security Number (SSN)
Photos of yourself
Personal information, such as specifically mentioning your age, gender, race/national origin, etc
Encrypted and digitally signed documents
Illegible documents or files that cannot be opened
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
You may submit your application packet using one of the two methods identified below:
Electronically (preferred): https://www.usajobs.gov/ and search for announcement number WENAFP42111268072. All documentation required in the vacancy must be submitted by 11:59 p.m., Eastern Standard Time, on the closing date of the announcement.
Manually: A manual application may be obtained by contacting the servicing Human Resources Office listed on this announcement. If you are applying manually, all required documentation must be received no later than 4:00 p.m., Hawaii Standard Time to the Human Resources Office, on the closing date of the announcement.
P4-NAF-HAKOHO HALE KOA HOTEL
DO NOT MAIL
Honolulu, HI 96815
US
Next steps
Referred applicants will be evaluated by a rating panel to determine the quality and extent of total accomplishments, experience, education, and/or certification. The top candidates will be forwarded to the hiring official for selection consideration and may undergo an interview and reference checks.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
