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Visitor Services Information Assistant

Department of Agriculture
Forest Service
This job announcement has closed

Summary

The primary purpose of these positions is the dissemination of information and interpretive assistance to the public through various means in Region 3.

Applications will expire every 90 days. In order to remain in consideration, applicants must resubmit their application.

Overview

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Hiring complete
Open & closing dates
10/01/2021 to 09/30/2022
Salary
$31,520 to - $35,265 per year

Salary wage as shown is for Rest of the U.S. For more information, refer to the Office of Personnel Management, Salary and Wages web page.

Pay scale & grade
GS 4 - 5
Locations
Few vacancies in the following locations:
Alpine, AZ
Camp Verde, AZ
Chino Valley, AZ
Douglas, AZ
Telework eligible
No
Travel Required
Occasional travel - Occasional travel may be required for field work, site visits, trainings and/or meetings.
Relocation expenses reimbursed
No
Appointment type
Permanent
Work schedule
Full-time
Service
Competitive
Promotion potential
5
Supervisory status
No
Security clearance
Not Required
Drug test
No
Position sensitivity and risk
Non-sensitive (NS)/Low Risk
Trust determination process
Announcement number
22-R3OCR-VSIA-1001-4-5DP
Control number
616036600

Duties

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  • Responsibilities listed are at the full performance level.
  • Ensure the information desk at the reception area or visitor center is covered at all times; answer phones and radios.
  • Greet visitors and responds to a variety of inquiries regarding Forest Service activities, programs, exhibits, facilities, policies and functions.
  • Handle clerical duties, such as mail and package delivery, personnel updates to phone lists and sign-out board.
  • Respond to and directs web and email inquiries to the appropriate personnel.
  • Work with the public affairs unit to ensure that current and accurate information is available on the external Forest Service website.
  • Serve as the Collection Officer to sell and collect monies for forest timber permits and other items, such as maps and passes.

Requirements

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Conditions of employment

  • Must be a U.S. Citizen or National.
  • Males born after 12-31-59 must be registered for Selective Service or exempt.
  • Subject to satisfactory adjudication of background investigation and/or fingerprint check.
  • Successful completion of one-year probationary period, unless previously served.
  • Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to their financial institution.
  • Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit E-Verify.
  • Positions may be filled as career ladders (GS-04/05), or may be filled at (GS-04) level only, or may be filled at the full performance level (GS-05) only, dependent upon the individual unit's needs.
  • Must be fully vaccinated against COVID-19. If selected, must submit proof of vaccination or request a religious or reasonable accommodation.

Qualifications

In order to qualify, you must meet the eligibility and qualifications requirements as defined below by the closing date of the announcement. For more information on the qualifications for this position, visit the Office of Personnel Management's General Schedule Qualification Standards..

Your application and resume must clearly show that you possess the experience requirements. Transcripts must be provided for qualifications based on education. Provide course descriptions as necessary.

General/Specialized Experience Requirement:

For the GS-4: You must have one year of progressively responsible clerical, office, or other work which provided the knowledge and skills needed to perform the duties of the position being filled; General experience is defined as one or more of the following: Clerical, office, or other customer service work such as greeting visitors and responding to phone or written inquiries, using word processing software or other automated software to produce routine documents; or collecting funds from sales. OR an associate's degree or two years of successfully completed education above high school; OR combinations of successfully completed post-high school education and experience. The education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university.

For the GS-5: You must have one year specialized experience equivalent to the GS-4 in the Federal service. Specialized experience is defined as one or more of the following: Greeted visitors, responded to visitor inquiries, and accounted for collected monies using computer programs and records; Planned and presented interpretive talks and programs for visitors, local schools, and other groups; Performed clerical duties, including mail and package delivery, assisted with scheduling for conference rooms, and operated audio/visual equipment. OR a Bachelor's degree or 4 years of successfully completed education above high school; OR combinations of successfully completed post-high school education (in excess of the first 60 semester hours) and specialized experience. The education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

This job does not have an education qualification requirement.

Additional information

THIS IS AN OPEN CONTINUOUS ANNOUNCEMENT. This type of announcement provides the Forest Service with a readily available source of applicants when vacancies occur. Eligibility and qualifications will be verified when there is a vacancy for the location and grade for which you applied. Information on specific locations where jobs are being filled and the dates when applications are due for these locations can be found on the Forest Servicewebsite.

Career Transition Assistance Plan (CTAP), Reemployment Priority List (RPL), or Interagency Career Transition Assistance Plan (ICTAP): To exercise selection priority for this vacancy, CTAP/RPL/ICTAP candidates must meet the basic eligibility requirements and all selective factors. CTAP/ICTAP eligibles must meet the agency's definition for a quality candidate as provided in the How You Will Be Evaluated section of this announcement to be considered.

The USDA Forest Service has legislative authority to recruit and fill Permanent (Career/Career-Conditional), Temporary, and Term Appointments under the USDA Demonstration Project. Under this authority, any U.S. citizen may apply.

If you are selected for a position with further promotion potential, you will be placed under a career development plan, and may be non-competitively promoted if you successfully complete the requirements and if recommended by management. However, promotion is not guaranteed.

Bargaining Unit Status: Eligible - Coverage is dependent upon unit location.

Government Housing may be available.


Forest Service daycare facilities are not available.

This position is not eligible for telework.

The Forest Service may use certain incentives and hiring flexibilities, currently offered by the Federal government, to attract highly qualified candidates. Additional information is available at https://www.opm.gov/policy-data-oversight/pay-leave/pay-and-leave-flexibilities-for-recruitment-and-retention

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated for this job based on how well you meet the qualifications.

You will be evaluated in accordance with the category rating procedure as defined in the USDA Demonstration Project Plan. Applicants who meet the basic minimum qualification requirements established for the position will be placed in the Eligible category. You will be further evaluated against criteria for placement in the Quality category. This evaluation is based on the level of your experience, education, and/or training as determined by your responses to the Assessment Questionnaire. Individuals with veterans' preference are listed ahead of applicants who do not have veterans' preference within each category.

Note: If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and or experience, your score may be adjusted to more accurately reflect your abilities, or you may be found ineligible. Please follow all instructions carefully. Errors or omissions may affect your rating. Providing inaccurate information on Federal documents could be grounds for non-selection or disciplinary action up to including removal from the Federal service.

To view the application form, visit: https://apply.usastaffing.gov/ViewQuestionnaire/11243522

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