Clarification from the agency

U.S. Citizens. Subject position(s) will be filled through Direct Hire Authority: https://www.opm.gov/policy-data-oversight/hiring-information/direct-hire-authority/ All applicants who meet the basic qualification requirements will be forwarded to the Selecting Official for further consideration. The "Rule of Three", Category Rating, Veterans Preference, and traditional rating and ranking of applicants does not apply to this vacancy.

This position is located in the C5ISC, ISD, Alexandria, VA. The ISD oversees the installation and configuration of all C5I services for specific U.S. Coast Guard afloat, air, ashore, and deployable specialized forces platform types. The branch leverages C5ISC approved systems of record to effectively manage depot and operational support activities, to include problem and incident management, maintenance management, and supply chain management for C5I services. The branch also utilizes C5I Prime Units (prototypes) to evaluate upgraded components, new systems, equipment, and maintenance procedures. In addition the incumbent is responsible for facilitating, communicating, and coordinating the management of services across Product Lines and Shared Services Divisions to support service alignment to the Mission Support Business Model and Service Management, the full life-cycle management approach to Service Management, and to ensure delivery of services in accordance with approved service levels per signed Service Level Agreements. The effects of the work are properly installed and configured C5I services for specific afloat, air, ashore, and deployable specialized forces platform types. This ensures that C5ISC systems of record have effectively and appropriately managed depot and operational support activities for their entire life-cycle that aligns with the Mission Support Business Model and Service Management.
 
Being a Coast Guard (CG) civilian makes you a valuable member of the CG team.  Typical work assignments include:

• Developing and maintaining strategic plans.
• Developing methods to monitor and measure risk, compliance, and assurance efforts.
• Providing advice on project costs, design concepts, or design changes.
• Resolving conflicts in laws, regulations, policies, standards or procedures.
• Reviewing or conducting audits of information technology (IT) programs and projects.
• Evaluating the effectiveness of procurement function in addressing information security requirements and supply chain risks through procurement activities and recommended improvements.
• Ensuring that all acquisitions, procurements, and outsourcing efforts address information security requirements consistent with organizational goals.
• Leading and overseeing budget, staffing and contracting.
• Monitoring and auditing the schedule, cost, design analysis, operational performance and/or internal security procedures of national security systems (NSS) and classified information, critical infrastructure, mission essential systems (MES), high value assets (HVA) or other USCG information systems.

Conditions of employment

• U.S. Citizenship is required.
• Males born after 12/31/1959 must be registered for Selective Service.
• This position requires a Secret clearance.
• A one-year probationary period may be required.

All qualification requirements must be met by the closing date of the announcement.

For all 2210 positions individuals must have IT-related experience demonstrating each of the four competencies listed below.

Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The Office of Personnel management (OPM) must authorize employment offers made to current or former political appointees.  If you are currently, or have been within the last 5 years, a political Schedule A, Schedule, C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Qualifications

To qualify at the GS-13 grade level, applicants must possess 1 year of specialized experience equivalent to the GS-12 grade level in the federal service. Specialized experience is experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work.

Specialized experience may include the following:

Experience in Information Technology (IT) Project Management in areas of Configuration and Data Management.

1. Knowledgeable of and experienced in implementing Windows IT Infrastructure systems.
2. Experienced in implementing Windows IT Infrastructure systems in a hybrid/cloud environment addressing PPSM, firewall and other cybersecurity requirements. Be prepared to describe the environment and your level of involvement.
3. Experienced in reading naval architecture drawings and specifications. Be prepared to describe the environment and your level of involvement.
4. Previously supported as a technician for Windows IT Infrastructure systems. Be prepared to describe the environment and your level of involvement.
5. Experience in implementing DOD Security Reference Guides (SRGs) and Security Technical Implementation Guides (STIGs). Be prepared to describe the environment and your level of involvement.
6. Knowledge of and experience in assisting with in-depth analysis of new and emerging IT Infrastructure technological, operating and other improvements to support continuous improvement in networking and compute environments.
7. Previously worked with customers, stakeholders, sponsors and other IT service providers to elicit requirements, resources and prioritization. Be prepared to describe the environment and your level of involvement.
8. Prior experience participating in collaborative work teams in a matrixed environment and integrated product teams focused on organizational strategic issues and initiatives. Be prepared to describe the environment and your level of involvement.
9. Prior experience preparing and presenting project management briefs to supervisors and managers. 

To qualify at the GS-14 grade level, applicants must possess 1 year of specialized experience equivalent to the GS-13 grade level in the federal service. Specialized experience is experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work.

Specialized experience may include the following:

Experience in Information Technology (IT) Project Management in areas of Configuration and Data Management.

1. Knowledgeable of and experienced in implementing Windows IT Infrastructure systems in a multiple security level shipboard environment.
2. Experienced in designing and implementing Windows IT Infrastructure systems in a hybrid/cloud environment addressing PPSM, firewall and other cybersecurity requirements. Be prepared to describe the environment and your level of involvement.
3. Knowledgeable of and experienced in reviewing naval architecture drawings and specifications. Be prepared to describe the environment and your level of involvement.
4. Previously supported as a technician or engineer for IT Infrastructure systems. Be prepared to describe the environment and your level of involvement.
5. Knowledge of and experience in interpreting and implementing DOD Security Reference Guides (SRGs) and Security Technical Implementation Guides (STIGs). Be prepared to describe the environment and your level of involvement.
6. Knowledge of the various types enterprise architecture drawings and familiarity with reading/interpreting them. Be prepared to describe the environment and your level of involvement.
7. Knowledge of and experience in conducting in-depth analysis of new and emerging IT Infrastructure technological, operating and other improvements to support continuous improvement in networking and compute environments.
8. Previously worked with customers, stakeholders, sponsors and other IT service providers to elicit requirements, resources and prioritization. Be prepared to describe the environment and your level of involvement.
9. Prior experience building collaborative work teams in a matrixed environment and leading integrated product teams focused on organizational strategic issues and initiatives. Be prepared to describe the environment and your level of involvement.
10. Prior experience preparing and presenting project management briefs to senior executives/Flag Officers/SES.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

We will review your résumé and supporting documentation to ensure you meet the basic qualification requirements. If you meet the minimum qualifications, you will be referred for consideration. The following competencies or knowledge, skills, and abilities are needed to perform this job:

1. Skill in applying methods for identifying and resolving IT workforce issues.
2. Skill in applying performance management and measurement methods and tools.
3. Knowledge of IT policy and planning concepts, methods, and practices.
4. Skill in applying portfolio, program, and project management methods.

Selectee(s) for this position who are newly appointed to a permanent position are authorized to receive a one-time recruitment incentive of 10% of the salary, including locality for this position. Receipt of the bonus will require a 12 month service agreement. "Newly appointed" refers to the first appointment (regardless of tenure) as an employee of the Federal Government, an appointment following a break in service of at least 90 days from a previous appointment as an employee of the Federal Government, or, in certain cases, an appointment following a break in service of less than 90 days from a previous appointment as an employee of the Federal Government.

Selectee(s) for this position who are current federal employees on permanent appointments who would be moving outside of the current commuting area of their current position to accept this position are authorized to receive a one-time relocation bonus of 10% of the salary including locality for this position. Receipt of the bonus will require a 12 month service agreement. The employee must establish a residence in the new geographic area prior to payment.

Selectee(s) for this position who are newly appointed to a permanent or term position may be eligible for student loan repayment up to $10,000 (pre-tax) for one calendar year. More than one loan may be repaid if the combined repayments do not exceed $10,000. Receipt of this incentive will require a three year service agreement.