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Executive Director, Healthcare Operations Center

Department of Veterans Affairs
Veterans Health Administration
This job announcement has closed

Summary

VA structures its SES positions into pay bands. This is a pay band 3 position and the salary range is $132,522 to $183,300. Exceptions to the cap of the range may be considered in certain circumstances.

Overview

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Hiring complete
Open & closing dates
08/18/2021 to 09/01/2021
Salary
$132,552 to - $199,300 per year
Pay scale & grade
ES 00
Location
1 vacancy in the following location:
Washington, DC
Telework eligible
Yes—as determined by the agency policy.
Travel Required
Occasional travel - You may be expected to travel for this position.
Relocation expenses reimbursed
Yes—The Department of Veterans Affairs offers Permanent Change of Station (PCS) relocation services. Permanent Change of Station is the relocation of a household due to government convenience in connection with a transfer between duty stations or facilities. A Relocation or Recruitment Incentive MAY be authorized. For more information go to http://vaww.fscdirect.fsc.va.gov/pcs.asp.
Appointment type
Permanent
Work schedule
Full-time
Service
Senior Executive
Promotion potential
00
Job family (Series)
Supervisory status
Yes
Security clearance
Not Required
Drug test
Yes
Position sensitivity and risk
Non-sensitive (NS)/Low Risk
Trust determination process
Announcement number
VA-SES-11197705-21-AB
Control number
611445600

Duties

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This position is located in the Veterans Health Administration (VHA), Office of the Assistant Under Secretary for Health (AUSH) for Operations.

The ED/HOC provides leadership, direction, and oversight of the Healthcare Operations Center, which provides daily operational support to and management of the Veterans Integrated Service Networks, routine monitoring and analytics of operational, quality, and productivity metrics, and implementation of enterprise-wide initiatives. Collaborates with leaders across the Department to identify mutual goals and solutions that might improve efficiencies in healthcare operations and for the provision of medical services to Veterans as well as the nation.

The Executive Director, Healthcare Operations Center (ED/HOC) reports to the Deputy AUSH for Operations and is delegated broad authority to carry out responsibilities with established VHA guidelines and policies. Responsibilities include, but not limited to the following:

Overall responsibility, as well as delegated authority for the oversight and administration of broad emerging, and/or critical Agency healthcare operations, to achieve specified goals and objectives.

Provides leadership and technical support to the AUSH and other staff in the formulation and administration of healthcare operations policies affecting VHA healthcare programs and activities.

Collaborates with all VHA Program Offices to develop long-range strategic plans for delivery of healthcare and daily operational monitoring of the entire VHA system.

Oversees Program Directors in the area of Field Operations.

Assists the Deputy AUSH for Operations in dealing with matters that extend well beyond the assigned program responsibility.

Fosters integration of state of the art, technology and innovative processes and systems to maintain and deliver the highest level of services.

Review and analyze health care data to assist with the care management and decision making related to health care operations.

Assists with monitoring and analyzing health care data to determine trends and patterns.

Prepares reports for executive leadership that illustrates trends, patterns and predictions relevant to data.

Collaborates with VHA Program Offices to identify opportunities for process improvements, recommend system modifications, and develop policies for data governance.

Requirements

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Conditions of employment

  • US citizenship is required.
  • One year probationary period required for initial SES appointment.
  • Males born after 12-31-59 must be registered for Selective Service.
  • Incumbents of this position will be subject to a background investigation commensurate with the risk and sensitivity level of the position.
  • Successful completion of drug screening required.
  • Public Financial Disclosure Report (SF-278) is required within 30 days of appointment.
  • May be subject to reassignment geographically or organizationally.

Qualifications

To meet the minimum qualifications, applicants must possess the following technical and executive core qualifications. These qualifications would typically be gained through progressively responsible management or executive level assignments such as director of a regional office, medical facility or program manager. An individual's total experience, education and volunteer work experience must demonstrate the ability to perform the duties of the position.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

MANDATORY EXECUTIVE CORE QUALIFICATIONS (ECQs): All applicants must submit a written narrative response to each of the following ECQs and include your name on each page. Your narrative must address each ECQ separately. Additional information on ECQs is available at: http://www.opm.gov/policy-data-oversight/senior-executive-service/executive-core-qualifications/. Applicants are encouraged to follow the Challenge, Context, Action and Results model outlined in the guide. It is recommended that you draft your ECQs in a Word document and then upload into the system.

1. Leading Change: The ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment.

2. Leading People: The ability to lead people toward meeting the organization's vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts.

3. Results Driven: The ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.

4. Business Acumen: The ability to manage human, financial and information resources strategically.

5. Building Coalitions: The ability to build coalitions internally and with other Federal agencies, state and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals.

TECHNICAL QUALIFICATION (TQ)s: In addition, all applicants must submit a written narrative response to the following specific TQ(s). Please label and include your name on each page. Please give examples and explain how often you used your skills, the complexity of the knowledge possessed, the level of people you interacted with, the sensitivity of the issues you handled managing a large public or private sector organization that administers complex, rules-based benefits or services, etc. It is recommended that you draft your TQ(s) in a word document and then upload into the system.

TQ1: Ability to manage a health care program at a national level using applicable knowledge of mission, organization programs and requirements of health care delivery systems.

Education

This job does not have an education qualification requirement.

Additional information

Veteran Preference does not apply to the Senior Executive Service.: https://www.opm.gov/faqs/topic/Senior-Executive-Service/index.aspx.

Drug Testing: All applicants tentatively selected for VA Senior Executive Service employment in any position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.

Incumbents of this position will be subject to a background investigation commensurate with the risk and sensitivity level of the position.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Step 1: ECQ qualifications

Step 2: Technical Qualification(s)

Step 3: VA Executive Resources Board

Step 4: Nominating Organization may conduct interviews

Step 5: Approval by the Selecting Official (may include additional screening)

Step 6: OPM Qualifications Review Board certification

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