The incumbent will manage daily operations of the front desk, reservations, and group reservation office for the lodging program.
The incumbent will manage daily operations of the front desk, reservations, and group reservation office for the lodging program.
The incumbent will manage daily operations of the front desk, reservations, and group reservation office for the lodging program. Ensures security measures are maintained at all times. Ensures guest privacy is maintained at all times. Must possess a welcoming manner and positive attitude; demonstrate effective communication skills; professionally interact with guest; answering guest questions concerning hotel facilities; and provides information about local attractions. Provide assistance in handling customer complaints, involving management as necessary. The function of the position is to supervise all front desk operations and reservations including cashiering, reservations, and room assignments to maximize occupancy. Supervises three or more NF-2 front desk personnel. The incumbent trains, instructs, and supervises personnel assigned to the Front Desk both in a formal training setting and on-the-job training. Plans and schedules ongoing production oriented work for all front desk personnel on a daily, weekly, monthly, and quarterly basis adjusting staff levels as required to meet workload demand. Participates in hiring front desk staff, evaluates and counsels staff, completes performance evaluations, approves leave requests, and recommends performance awards. Reviews reports from the Night Audit concerning occupancy, vacancy, call accounting system and other related areas. This includes statistical analysis, reporting procedures and analyzing audit reports to ensure accountability of personnel and revenue. Ensures the front desk operates in accordance with established instructions and procedures. Performs all front desk related duties as required. Acts as the resident expert regarding eh Hotel's Property Management System (PMS), key card system and CORE inventory management system. Utilizes the PMS to access guest information, retrieve reservation information, change or cancel reservations as requested by the guest, or register guests. Verifies the registration information, secures a credit card for incidental expenses and authorizes the credit card for room charges. Provides guests with their room key or card. Resolves administrative problems, routine operational issues, and complaints related to front desk operations. Provides recommended solutions and draft procedures for review and implementation to higher management. Oversees the front desk change fund and coordinates cash audits quarterly. Responsible for the accountability of all keys and any other inventory maintained at the front desk. Keeps the front desk and lobby area clean and neat. Reconciles room status with the housekeeping report. Coordinates with the housekeeping department to ensure rooms are ready for occupancy. May be required to run/print and interpret various reports from the PMS; such as Accounts Receivables reports, Expected Arrivals, Departure List, In-House Guest List and Night Audit reports. Performs other duties as assigned.
Resumes must include information which demonstrates experience, knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.
A qualified candidate possess the following:
Requires one year of work experience that demonstrates knowledge of basic principles, concepts, standards, regulations and administration related to hospitality operations.
Professional knowledge of the lodging organization, administration, policies/procedures, and supervisory practices in conducting day-to-day operations.
Must be skilled in the use of a personal computer and various software programs, including knowledge of the property management system.
Must possess basic math and reading skills.
Must be able to communicate clearly and effectively both verbally and in writing in English.M
List degree if it's positive education series or if degree is a preference.
This position does not have a positive education requirement.
We value our employees and considers them to be the greatest asset of our organization. As an employer of choice, we are committed to attracting and retaining the “best of the best” by providing comprehensive benefits that are a valuable part of the total compensation package. Our benefits package include medical, dental, life insurance, spouse and dependent life insurance, long-term disability, retirement and 401(k) savings plans, paid vacation, and sick time.
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated for this job based on how well you meet the qualifications above.
Resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.
We value our employees and considers them to be the greatest asset of our organization. As an employer of choice, we are committed to attracting and retaining the “best of the best” by providing comprehensive benefits that are a valuable part of the total compensation package. Our benefits package include medical, dental, life insurance, spouse and dependent life insurance, long-term disability, retirement and 401(k) savings plans, paid vacation, and sick time.
The following documents are required at the time of application:
A résumé
OF-306 - Declaration for Federal Employment
If current Federal Employee, a copy of your most recent Personnel Action Report (PAR) or SF-50 and evaluation report is required.
If claiming Military Spouse Preference, a copy of sponsor's orders and marriage certificate is required.
If claiming Veteran's Preference, a legible copy of DD-214 (pg. 4) as well as any other supporting documentation (disability, proof of service, SF-15, etc.) is required.
If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) Priority consideration, submit a copy of the notice of separation
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To begin the process, click on the “Apply” button to create an account or log in to your existing USAJOBS account. Applicant must complete the application process and submit any required documents by the closing date of this announcement.
Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application.
All applicants will be notified regarding their status. Applicants will either be contacted for an interview or sent an email notification of non-selection 4–6 weeks after the announcement closing date. If selected for an interview, applicants can expect to be contacted 1–3 weeks after their interview with a position offer or notification of non-selection.
Please notify us if your contact information changes after the closing date of the announcement. If you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communication that could affect your consideration for this position.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
