This position is an IT Program Manager in the Office of Inspector General (OIG), Office of Management (OM). OIG is an independent organization with law enforcement authority under the Inspector General Act of 1978, as amended. OIG conducts investigations relating to National Science Foundation (NSF) programs, grants, contracts, and operations pursuant to Federal statutes and regulations.
Summary
This position is an IT Program Manager in the Office of Inspector General (OIG), Office of Management (OM). OIG is an independent organization with law enforcement authority under the Inspector General Act of 1978, as amended. OIG conducts investigations relating to National Science Foundation (NSF) programs, grants, contracts, and operations pursuant to Federal statutes and regulations.
Plans and performs a variety of complex assignments and develops new methods, approaches, and procedures involving information systems and technology to meet the needs of OIG audits, investigations, and other units as a senior specialist.
Develops, implements, and coordinates activities designed to ensure the integrity, confidentiality and availability of information systems and ensure that all information systems conform to NSF technology and architecture standards.
Prepares and evaluates information systems security documentation (e.g., systems security plans, risk assessments, disaster recovery plans, business continuity plans, and user security guides) as technical authority.
Advises senior OIG staff on the office's IT needs, develops IT processes for the office, and prepares written standard operating procedures (SOPs) for staff as an expert and senior specialist.
Provides expertise in the development, configuration, installation, and maintenance of the OIG local area network, personal computers, and applications that support critical OIG operations.
Serves as the senior IT specialist responsible for normal daily operations of the entire NSF OIG IT network connections, forensic hardware, all peripherals, and all investigative tools used by OIG members which include NUIX and Intella. The responsibility includes identifying and installing updates as needed, tracking the hardware and software, independently resolving in-depth hardware and software problems, identifying process gaps, and creating solutions to fix the gaps and ensuring the tools are properly prepared prior to use by OIG agents. Proactively and independently, corrects critical IT issues by defining and integrating problems. (50%)
Develops, implements, and oversees IT infrastructure. This includes server maintenance, network storage upgrades, backup system operations, user workstation maintenance and upgrades, and maintaining an alternate investigative network located within OM. Proactively and independently corrects network, software, and hardware issues as those identified by the specialist. The network issues could include hardware such as switches or cables, or software such as the routing of systems. The software issues include operating system, Macintosh or Windows, glitches, or application issues such as Oracle Database, NUIX, Intella, or any other application used within OM. The hardware issues include hard drive failures, backup system configuration problems, and any other hardware problems.
Maintains and upgrades all software, operating systems, and software used in OIG which is purchased and maintained completely independent of NSF enterprise helpdesk. Implements workstation and server operating system patches and security updates, maintains, and updates core image for use on all systems, and deploys the updated image on a regular schedule to all OIG systems as a senior specialist.
Supports OM inventory requirements by maintaining accurate current inventory of all accountable property and interacts with NSF during regularly scheduled inspections. Manages the OM property purchasing program by identifying, purchasing, and maintaining purchasing proposals, interfacing with the purchasing contractor and NSF OIG budget personnel during purchasing cycles and tracking all incoming equipment.
Develops and provides informal and structured IT training and research trends in IT.
Interacts directly, with all users of assigned systems to provide assistance, operational support, and critical problem solving.
Conducts and coordinates meetings with vendors to identify solutions to current OIG resource requirements, devise future requirement needs and recommend best solutions from among various vendors. (50%)
Maintains the OIG website and handle other duties as assigned.
Selective Service registration required for male applicants, unless exempt.
US Citizenship
It is NSF policy that NSF personnel employed at or IPAs detailed to NSF are not permitted to participate in foreign government talent recruitment programs. Failure to comply with this NSF policy could result in disciplinary action up to and including removal from Federal Service or termination of an IPA assignment and referral to the Office of Inspector General. Foreign Talent Definitions
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience
You must meet eligibility and qualification requirements within 30 days of the closing date.
Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent.
You must answer all job-related questions in the NSF eRecruit questionnaire.
All online applicants must provide a valid email address. If your email address is inaccurate or your mailbox is full or blocked, you may not receive important communication that could affect your consideration for this position.
This is a non-bargaining unit position.
Qualifications
Applicants must have IT‐related experience (which may be may be obtained by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate) demonstrating each of the four competencies listed below:
Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
In addition to the competencies, applicants must meet the specialized experience below:
To qualify at the GS-14 level you must have at least one year of specialized experience equivalent to the GS-13 level in the Federal service. Specialized experience is work that involves leading and managing the planning and delivery of infrastructure systems and services including network systems and services, systems administration and datacenter operations, and database management systems, in response to agency requirements.
Education
Education may enhance skills required for this position; however, no substitution of education for specialized experience may be made at this level.
Additional information
Relocation Expenses will not be paid.
Interagency Career Transition Assistance Program (ICTAP): ICTAP and CTAP provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. If your agency has notified you in writing that you are a displaced employee eligible for ICTAP or CTAP consideration, you may receive selection priority if: 1) this vacancy is within your ICTAP or CTAP eligibility; 2) you apply under the instructions in this announcement; and 3) you are found well-qualified for this vacancy. To be well-qualified you must meet the following: OPM qualification requirements for the position, all selective factors, where applicable; special OPM approved qualifying conditions for the position; is physically qualified with reasonable accommodation, where appropriate, to satisfactorily perform the duties of the position upon entry; and receives a rating of at least “Very Good” on the questionnaire. You must provide proof of eligibility with your application to receive selection priority. Such proof may include a copy of your written notification of ICTAP or CTAP eligibility, or a copy of your separation personnel action form. Additional information regarding ICTAP or CTAP eligibility is available from OPM's Career Transition Resources
Veteran's Preference: If you are entitled to veterans' preference, you should indicate the type of veterans' preference you are claiming on your resume. Your veterans' preference entitlement will be verified by the employing agency. For 5-point veterans' preference, please provide your DD-214 (Certificate of Release or Discharge from Active Duty), official statement of service from your command if you are currently on active duty, or other official documentation (e.g., documentation of receipt of a campaign badge or expeditionary medal) that proves your military service was performed under honorable conditions. For 10-point veterans' preference, please submit a Standard Form (SF) 15, Application for 10-Point Veteran Preference, DD-214, and the required documentation as specified on the SF-15.
NSF has determined that all of its positions are eligible for telework. Work suitable for telework depends on job duties; therefore, employees must receive approval from their supervisor for telework and have a telework agreement in place. Entering into a telework agreement is voluntary.
This announcement may be used to fill like positions in other organizations within the National Science Foundation.
The Selected Candidate(s) may be subject to a background investigation.
NSF has determined that all of its positions are eligible for telework. Work suitable for telework depends on job duties; therefore, employees must receive approval from their supervisor for telework and have a telework agreement in place. Entering into a telework agreement is voluntary.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
A GREAT LOCATION! The National Science Foundation Headquarters is conveniently located across the street from the Eisenhower Avenue Metro Station, right in Alexandria, VA, a few miles from downtown Washington, DC. There are shops and restaurants within walking distance, as well as historic Old Town Alexandria a short trip away. Employees receive the Federal benefits package and NSF offers:
Pre-tax parking Public transportation subsidy Child care subsidy Flexible working hours Telecommuting Physical Fitness Facility on site Health Services Unit on site Employee Assistance Program
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Ratings will be assigned based on your responses to the occupational questionnaire. In some cases, additional assessment processes may be used.
Review your resume and responses carefully. Responses that are not fully supported by the information in your application package may result in adjustments to your score. A Human Resources Representative will validate the qualifications of those candidates eligible to be referred to the selecting official.
Applicants eligible for selection preference under the Interagency Career Transition Assistance Plan (ICTAP) must meet the agency definition of "well qualified." At NSF, this means a score of 90.0 or higher.
In the merit promotion selection process, formal performance appraisals may be considered if voluntarily submitted by the applicant.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
A GREAT LOCATION! The National Science Foundation Headquarters is conveniently located across the street from the Eisenhower Avenue Metro Station, right in Alexandria, VA, a few miles from downtown Washington, DC. There are shops and restaurants within walking distance, as well as historic Old Town Alexandria a short trip away. Employees receive the Federal benefits package and NSF offers:
Pre-tax parking Public transportation subsidy Child care subsidy Flexible working hours Telecommuting Physical Fitness Facility on site Health Services Unit on site Employee Assistance Program
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
If you are an NSF employee on or eligible for a permanent, competitive service position or you are an NSF employee who is reinstatement eligible based on prior Federal permanent, competitive service, you need not submit documents to confirm status. All applicants are required to provide a resume, in any format they choose. Cover letters are optional.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Your application should be submitted online and must be completed and all required documents successfully uploaded before 11:59 PM Eastern time on the closing date. You must answer all of the job-related questions to ensure full consideration for this position. For more detailed information, please review our NSF eRecruit Applicant Guide.
If you are unable to apply electronically, please use the Contact Information below for special instructions on how to submit your application materials. Hearing impaired individuals may call TDD (703) 292-5090 for assistance.
WARNING! Applications submitted online must have a valid email address. If your email address is inaccurate or your mailbox is full or blocked, you may not receive important communication that could affect your consideration for this position.
If you are an NSF employee on or eligible for a permanent, competitive service position or you are an NSF employee who is reinstatement eligible based on prior Federal permanent, competitive service, you need not submit documents to confirm status. All applicants are required to provide a resume, in any format they choose. Cover letters are optional.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Your application should be submitted online and must be completed and all required documents successfully uploaded before 11:59 PM Eastern time on the closing date. You must answer all of the job-related questions to ensure full consideration for this position. For more detailed information, please review our NSF eRecruit Applicant Guide.
If you are unable to apply electronically, please use the Contact Information below for special instructions on how to submit your application materials. Hearing impaired individuals may call TDD (703) 292-5090 for assistance.
WARNING! Applications submitted online must have a valid email address. If your email address is inaccurate or your mailbox is full or blocked, you may not receive important communication that could affect your consideration for this position.
