An official website of the United States government
There is one vacancy available in one of the following potential duty locations: Irvine, PA. This vacancy is located in the Technical Support Division.
Learn more about this agency03/19/2021 to 03/29/2021
$53,433 - $84,049 per year
GS 09 - 11
1 vacancy in the following location:
Yes—as determined by the agency policy.
No
Permanent - Full-time
Full-time - Career/Career Conditional
Competitive
11
No
No
21-CEC-57
595681900
Current or former competitive service federal employees.
Federal employees who meet the definition of a "surplus" or "displaced" employee.
Certain current or former term or temporary federal employees of a land or base management agency.
Family members of a federal employee or uniformed service member who is or was, working overseas.
Individuals eligible under a special authority not listed above, but defined in the federal hiring regulations.
All candidates who are: Current or former federal employees qualifying as Status Candidates, VEOA eligibles, CTAP/ICTAP eligibles, eligible for special hiring authorities (e.g., the Schedule A appointment for persons with disabilities, or covered by an Interchange Agreement), or VRA eligibles or Land Management employees eligible under Public Law 114-47.
The following are the duties of this position at the GS-11. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.
The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your résumé.
You must meet the following requirements by the closing date of this announcement.
For the GS-11 level, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-09 level.
Specialized experience includes:
- Completing computer project assignments that required a wide range of knowledge of IT support; AND
- Deployment and customer service requirements; AND
- Techniques pertinent to providing IT customer support.
This knowledge is generally demonstrated by assignments where you analyze a number of alternative approaches and suggested responses to IT issues, problems and concerns, experience independently providing various information technology customer services and support. Examples include:
- Images, manages and deploys customer workstations and peripherals through the entire life cycle.
- Provides workstation user network account support to include setup and configuration (e.g., user profile, email, peripheral access), and troubleshoot user account problems on a daily basis.
- Installs, troubleshoots and updates certified Commercial-Off-the-Shelf (COTS) and customized software on workstations. Resolves workstation security issues.
- Identifies administrative and technical requirements associated with personnel, changes in office functions, office closures, etc. Works with management to ensure requirements can be met when needed by the customer.
OR
You may qualify with a Ph.D. or equivalent doctoral degree or three (3) full academic years of progressively higher level graduate education leading to such a degree. (In order to be creditable, education must be related to the position being filled with a major study of computer science, information science, information systems management, mathematics, statistics, operations research, or engineering, or course work that required the development or adaptation of computer programs and systems and provided knowledge equivalent to a major in the computer field.) Attach a copy of transcript or list of college courses designating semester or quarter hours earned to ensure proper credit.
To be qualifying, degree must be in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
For the GS-09 level, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 level.
Specialized experience includes:
- Completing the delivery of computer task assignments related to IT support; AND
- Deployment and customer service requirements; AND
- Techniques pertinent to providing assistance in IT computer projects.
Many tasks will be related to a project that is managed by the Project Manager. This experience is generally demonstrated by assignments where you analyze a number of alternative approaches, leverage suggestions and directions from others, and suggested responses to IT issues, problems and concerns. Computer task assignments may include:
- Images, manages and deploys customer workstations and peripherals through the entire life cycle.
- Provides workstation user network account support to include setup and configuration (e.g., user profile, e-mail, peripheral access), and troubleshoot user account problems on a daily basis.
- Installs, troubleshoots and updates certified Commercial-Off-the-Shelf (COTS) and customized software on workstations. Resolves workstation security issues.
- Identifies administrative and technical requirements associated with personnel, changes in office functions, office closures, etc. Works with management to ensure requirements can be met when needed by the customer.
OR
You may qualify with a masters or equivalent degree, or 2 full years of progressively higher level graduate education leading to such a degree. (In order to be creditable, education must be related to the position being filled with a major study of computer science, information science, information systems management, mathematics, statistics, operations research, or engineering, or course work that required the development or adaptation of computer programs and systems and provided knowledge equivalent to a major in the computer field.) Attach a copy of transcript or list of college courses designating semester or quarter hours earned to ensure proper credit.
To be qualifying, degree must be in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
In addition to meeting specialized experience, individuals must have IT-related experience demonstrating each of the four competencies listed below.
Time-in-Grade:
In addition to the above requirements, you must meet the following time-in-grade requirement, if applicable:
For the GS-11, you must have been at the GS-09 level for 52 weeks.
For the GS-09, you must have been at the GS-07 level for 52 weeks.
Time After Competitive Appointment:
Candidates who are current Federal employees serving on a non-temporary competitive appointment must have served at least three months in that appointment.
The education generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education.
We may select from this announcement or any other source to fill one or more vacancies.
CONDITIONS OF EMPLOYMENT:
- A one year probationary period may be required.
- Pass a pre-employment security investigation.
- Must successfully complete a background investigation.
- Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency.
- If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
- Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
- Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
- Must be able to lift up to 50 pounds.
- Must obtain a valid state driver’s license and maintain a valid license while you occupy the position.
- Public Trust investigation may be required.
You will be evaluated for this job based on how well you meet the qualifications above.
Your application includes your résumé, responses to the online questions, and required supporting documents. Please be sure that your résumé includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your résumé may result in a “not qualified” determination.
Rating: Your application will be evaluated in the following areas:
Your application will be rated and ranked among others, based on your responses to the online questions, regarding your experience, education, training, performance appraisals and awards relevant to the duties of this position. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.
Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration.
If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP)) you must receive a score of 85 or better to be rated as “well qualified" to receive special selection priority.
A complete application includes 1. A résumé, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible).
All applicants are required to submit a résumé either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) To receive full credit for relevant experience, please list the month/date/year and number of hours worked for experience listed on your résumé. We suggest that you preview the online questions, as you may need to customize your résumé to ensure that it supports your responses to these questions. Please view résumé tips.
CURRENT AND FORMER FEDERAL EMPLOYEES -- Documentation Relating to Your Federal Employment:
- Submit a copy of your SF-50, Notification of Personnel Action, which shows your current (or most recent) grade and competitive service status. (The “position occupied” block on the SF-50 should show a “1” and your “tenure” block should show a “1” or “2”.) Note: If you are applying under Schedule A your SF-50 must be the SF-50 showing the original appointing authority when you were selected for the Schedule A position.
- Indicate on your application the highest permanent grade you have held; if this grade is different from your current grade, submit a copy of an additional SF-50 showing this grade.
PERFORMANCE APPRAISAL: Submit a copy of your most recent completed ANNUAL performance appraisal, which includes 1) all associated pages, 2) the final rating, and 3) supervisory signature. The performance appraisal must be signed and dated within the past 18 months. If you do not have a performance appraisal that meets all of the requirements above or if you have not received an annual performance appraisal for any reason (not employed, current employer does not give a performance appraisal, etc), you MUST explain why when asked in the vacancy questionnaire. A performance plan is NOT an acceptable substitute.
CAREER TRANSITION ASSISTANCE PLAN (CTAP) OR INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP) DOCUMENTATION: If you are a displaced or surplus Federal employee, click CTAP/ICTAP for eligibility and a detailed list of required documents.
EDUCATION DOCUMENTATION: For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.
A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.
If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
CEC has partnered with the Treasury's Bureau of the Fiscal Service to provide certain personnel services to its organization. Fiscal Service's responsibilities include advertising vacancies, accepting and handling applications, and extending job offers.
The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 5:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.
CEC provides reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact us if you require this for any part of the application and hiring process.
To begin, either click the “Create a New Account” button and follow the prompts to register or if you previously registered, click the "Apply Online" button and follow the prompts.
You will be re-directed to CEC's CareerConnector system to complete your application process; answer the online questions, and submit all required documents. (To submit supporting documents, click one of the available options; Upload; Fax; or Reuse existing documents. To protect your privacy, we suggest you first remove your SSN). Also, go to “My Account” to view and update your information, as necessary.
To complete, you must click the “Finish” button located at the bottom of the “Application Review” page.
To verify your application is complete, log into your USAJOBS account, below the Application Status, you will select the Track this application link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application.
To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
If you are experiencing system issues with your application, please contact the CareerConnector Help Desk at careerconnectorhelp@treasury.gov and/or the USAJOBS Help Desk.
To check the status of your application for this position, please follow these steps:
1. Login to your USAJOBS account, select the "Applications" section and click on the vacancy you would like to view and have already applied for.
2. Under "application status," click "Track this application" and you will be taken to the CareerConnector website where you can check your application status.
For more information regarding the job and applicant status, please refer to https://www.usajobs.gov/Help/how-to/application/status/
If you wish to make changes/updates to your application and the vacancy is still open, you can click on the job announcement and "Update Application" to be taken back to the CareerConnector portion of the application. No updates can be made once the announcement has closed.
Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/595681900. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Learn more about
Client Experience Center (CEC) is an organization within the United States Department of Agriculture, Office of the Chief information Officer (OCIO). Its prime directive is to meet the business needs of service center agencies within the USDA by providing outstanding customer service in the form of infrastructure support, as well as assistance in the field of information technology. Among the many services provided by CEC are hardware/software acquisition, infrastructure security operations and management, telecommunications, and help desk support. CEC utilizes state-of-the-art methods and technology, and offers excellent career opportunities in locations throughout the country.
