This position is located at the Navy Gateway Inns and Suites at NAS Pax River, MD. The purpose of this position it to perform front desk and/or reservation functions for the lodging program.
Summary
This position is located at the Navy Gateway Inns and Suites at NAS Pax River, MD. The purpose of this position it to perform front desk and/or reservation functions for the lodging program.
•Ensures security of all guests is maintained at all times.
•Ensures guest privacy is maintained at all times.
•Must possess a welcoming manner and positive attitude; demonstrate effective communication skills; professionally interact with guests; answering guest questions concerning hotel facilities; and provide information about local attractions.
•Provide assistance in handling customer complaints, involving management as necessary.
•Utilizes the Property Management System (PMS) to access the guest information, retrieve reservation information, change or cancel reservations as requested by the guest, or register guests. Verifies registration information, secures a credit card for incidental expenses, and authorizes credit card for room charges.
•Provides guests with their room key or card.Receives requests and processes reservations within established guidelines. When rooms are not available, provides a certificate of non-availability (CNA) and/or alternative lodging in the area.Registers and assigns rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guest accounts, making and confirming reservations, and presenting statements to and collecting payments as necessary.
•Receives and is accountable for a change fund.Prepares Close Bank Report and deposits cash receipts at the end of each shift in accordance with established procedures.
•Responsible for inventorying all keys and any other supplies or amenities maintained at the front desk.
•Keeps the front desk and lobby area clean and neat.
•May be required to run and print various reports from the PMS such as Expected Arrivals, Departure List, In-House Guest List and Night Audit reports.
•Answers phones and transfers calls to appropriate individuals and replies to guest questions.Logs trouble calls in the PMS and ensures the appropriate department is notified. Relocates guest to a different room when required.
•May be required to retrieve Lost and Found items and contact the guest regarding lost or found items.
•Must be available to work flexible hours over various shifts in support of a 24 hour per day operation 365 days a year.
Must have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer
Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment
Qualifications
•Preferred 6 months of work experience that demonstrates knowledge of basic principles, concepts, standards, and regulations related to hospitality operations.
•Must be skilled in the use of a personal computer and various software programs.
•Must possess basic math and reading skills.
•Must be able to communicate clearly and effectively both verbally and in writing in English.
•Ability to handle, control, and account for large amounts of cash.
Additional information
Spouses of active duty military members of the Armed Forces may receive preference in hiring under this announcement if they are among the best qualified referred and are within reach of selection. Spouse Preference does not apply to NF 04 and NF 05 positions. Please clearly identify in your application that you are asking for spouse preference and complete the Request for Military Spouse Preference form and submit a copy of current PCS orders. Failure to submit current PCS orders with application will prevent spousal preference from being granted. Acceptance or declination of a regular full or part-time non-appropriated or appropriated fund position ends your ability to claim this preference.
Some positions have special requirements. In these cases selection is tentative pending satisfactory completion of these requirements. Applicants may be required to provide proof of education, etc. All selections are contingent upon the obtaining of satisfactory employment reference checks.
As a condition of employment, the selected individual will be required to participate in the Direct Deposit/Electronic Fund Transfer program.
SELECTIVE SERVICE REQUIREMENT: If you are a male born after December 31, 1959 and at least 18 years of age, employment law (5 U.S.C. 3328) requires that you must register with the Selective Service System (military draft), unless you meet certain exemptions. If applicable, failure to register will prevent you from being considered for employment. To register, please visit the Selective Service web site at https://www.sss.gov/default.htm.
The Department of the Navy is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, sex, national origin, age, disability, marital status, political affiliation, sexual orientation, or any other non-merit factor.
The Department of the Navy provides reasonable accommodation to applicants with disabilities. Applicants with disabilities who believe they require reasonable accommodation should contact our Human Resource Office to ensure that the Department of the Navy can consider such requests. The decision to grant an accommodation will be made on a case by case basis.
Public Trust is a type of background investigation, but it is not a security clearance. Depending on the job, you must complete either the Standard Form 85 (SF85) or 85P (SF85P) questionnaire.
NDW values our employees and considers them to be the greatest asset of our organization. As an employer of choice, we are committed to attracting and retaining the “best of the best” by providing comprehensive benefits that are a valuable part of the total compensation package. Our benefits package includes medical, dental, life insurance, spouse and dependent life insurance, long-term disability, retirement, and 401(k) savings plan, annual and sick leave, tuition reimbursement, and more. You can review our benefits at: http://www.navymwr.org/resources/hr
Flexible (0 - 40 hours per week), no benefits offered.
You will be evaluated for this job based on how well you meet the qualifications above.
All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.
NDW values our employees and considers them to be the greatest asset of our organization. As an employer of choice, we are committed to attracting and retaining the “best of the best” by providing comprehensive benefits that are a valuable part of the total compensation package. Our benefits package includes medical, dental, life insurance, spouse and dependent life insurance, long-term disability, retirement, and 401(k) savings plan, annual and sick leave, tuition reimbursement, and more. You can review our benefits at: http://www.navymwr.org/resources/hr
Flexible (0 - 40 hours per week), no benefits offered.
If you are a veteran claiming Veterans' Preference, please attach your DD-214 "Certificate of Release or Discharge from Active Duty," showing all dates of service, receipt of medals and campaign badges, as well as character of service (Honorable, General, etc.). The member 4 copy of your DD-214, “Certificate of Release or Discharge from Active Duty,” is preferable.
A resume should be provided. It should include relevant work experience (start/end dates stated in month/year, description of duties and salary), applicable education at a minimum, and your contact information. For current or previous Federal employees, it should also include the Pay Plan, Series and Grade for each work experience entry.
.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To be considered for this position, please submit a resume and any other required documents as indicated in the "required documents" section, by ONE (only) of the following ways:
Directly through USAJobs.gov, click the Apply button to create an account or log in to your existing USAJOBS account
OR
By Email to:NAF.NPAXR.fcm@navy.mil Note: If submitting by email, you must put the announcement number in the subject line.
Please note: The Announcement Number for the position you are applying for MUST be specified on your resume. If emailing, please indicate the announcement number in the subject line. Applications received without an announcement number designated may not be considered.
Technical Support
Check the status of the application system and maintenance schedule here: status.fhrnavigator.com
If you experience technical difficulties applying online, report it here: support@econsys.com. The support inbox is monitored Monday through Friday, from 8 AM ET until 6 PM ET.
Make sure your status in USAJOBS is 'Received' after you submit your application to ensure it was submitted successfully.
Naval District Washington
47402 Buse Rd
Patuxent River, MD 20670
USA
Next steps
All applicants will be notified regarding their status by email. Applicants will either be contacted for an interview or sent an email of non-selection 3-6 weeks after the announcement closing date. Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an inaccurate email address or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
If you are a veteran claiming Veterans' Preference, please attach your DD-214 "Certificate of Release or Discharge from Active Duty," showing all dates of service, receipt of medals and campaign badges, as well as character of service (Honorable, General, etc.). The member 4 copy of your DD-214, “Certificate of Release or Discharge from Active Duty,” is preferable.
A resume should be provided. It should include relevant work experience (start/end dates stated in month/year, description of duties and salary), applicable education at a minimum, and your contact information. For current or previous Federal employees, it should also include the Pay Plan, Series and Grade for each work experience entry.
.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To be considered for this position, please submit a resume and any other required documents as indicated in the "required documents" section, by ONE (only) of the following ways:
Directly through USAJobs.gov, click the Apply button to create an account or log in to your existing USAJOBS account
OR
By Email to:NAF.NPAXR.fcm@navy.mil Note: If submitting by email, you must put the announcement number in the subject line.
Please note: The Announcement Number for the position you are applying for MUST be specified on your resume. If emailing, please indicate the announcement number in the subject line. Applications received without an announcement number designated may not be considered.
Technical Support
Check the status of the application system and maintenance schedule here: status.fhrnavigator.com
If you experience technical difficulties applying online, report it here: support@econsys.com. The support inbox is monitored Monday through Friday, from 8 AM ET until 6 PM ET.
Make sure your status in USAJOBS is 'Received' after you submit your application to ensure it was submitted successfully.
Naval District Washington
47402 Buse Rd
Patuxent River, MD 20670
USA
Next steps
All applicants will be notified regarding their status by email. Applicants will either be contacted for an interview or sent an email of non-selection 3-6 weeks after the announcement closing date. Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an inaccurate email address or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
