As a Client Communications Specialist, you will leading, managing, anticipating, and addressing the client's communications needs and to support GSA programs and services through a variety of complex vehicles of communication.
Location of position: GSA, Office of Strategic Communication
The Office of Strategic Communication is responsible for using communication to help the agency meet its mission and business goals.
Summary
As a Client Communications Specialist, you will leading, managing, anticipating, and addressing the client's communications needs and to support GSA programs and services through a variety of complex vehicles of communication.
Location of position: GSA, Office of Strategic Communication
The Office of Strategic Communication is responsible for using communication to help the agency meet its mission and business goals.
Your application will be considered if you are a:
• Nationwide GSA employees
• GSA surplus or displaced employees in the local commuting area who qualify for the Career Transition Assistance Program (CTAP)
You must be serving on a career or career-conditional appointment, or under a noncompetitive Special Appointing Authority which provides for conversion to a permanent position in the Competitive Service.
Develops relationships and partnerships with assigned clients, serving as a liaison between clients and OSC to provide strategic advice and direction regarding client's needs, to present an integrated view of the client to OSC to provide context for the their communication needs advising on their evolving mission, strategic marketing/communication needs and concerns. Coordinates communications activities across teams, creating a comprehensive communications program for clients that includes a defined plan based on various audiences, and proactively managing communications strategy based on the comprehensive program and understanding of the business. Responsible for the planning, developing, scheduling, and implementing internal and external campaigns, which includes developing and recommending an overall plan for events that can include site selection, providing budgetary figures to operating officials, selection of a facility, contracting, and other coordinating instructions and requirements. Leads and/or assists in developing and coordinating special events such as agency Town Halls, and special recognition meetings, ensuring that all logistics and time frames are met, and that all necessary coordination among GSA stakeholders is accomplished, including organizing public forums and arranging for any publicity or employee notification in conjunction with these events. Writes, edits and distributes a variety of multimedia communications deliverables, that articulate, interpret and explain highly complex and important agency and/or client policies, programs, surveys and research findings. Serves as a consultant to OSC to assess and improve the effectiveness and management of GSA written communication initiatives, processes and systems. Works closely with external communications/media affairs personnel to communicate on GSA programs and services, proactive and reactive in nature, includes researching and developing responses to members of the media and participating in public engagement outreach efforts.
GS-12 Duties:
Develops relationships and partnerships with assigned clients, serving as a liaison between clients and assigned Communication Specialist to provide strategic advice and direction regarding client's needs, to promote a client focused approach designed to integrate client initiatives and perspectives into communication projects, and to facilitate the development of communication solutions, options and recommendations to identify and implement satisfactory resolutions. Leads and coordinates communications activities across teams, creating a comprehensive communications program for clients that includes a defined plan based on various audiences, and proactively managing communications strategy based on the comprehensive program and understanding of the business. Responsible for the planning, developing, scheduling, and implementing internal and external campaigns, which includes the development an overall plan for events that can include site selection, providing budgetary figures to operating officials, selection of a facility, contracting, and other coordinating instructions and requirements. Leads developing and coordinating special events such as agency Town Halls, and special recognition meetings, ensuring that all logistics and time frames are met, and that all necessary coordination among GSA stakeholders is accomplished, including organizing public forums and arranging for any publicity or employee notification in conjunction with these events. Serves as a central researcher, writer, editor, proofreader, and production coordinator for a variety of multimedia communications deliverables, that articulate, interpret and explain highly complex and important agency and/or client policies, programs, surveys and research findings. Serves as a consultant to assess and improve the effectiveness and management of GSA written communication initiatives, processes and systems. Works closely with external communications/media affairs personnel to communicate on GSA programs and services, proactive and reactive in nature, includes researching and developing responses to members of the media and participating in public engagement outreach efforts.
US Citizenship or National (Residents of American Samoa and Swains Island)
Meet all eligibility criteria within 30 days of the closing date
Meet time-in-grade within 30 days of the closing date, if applicable
Register with the Selective Service if you are a male born after 12/31/1959
Direct Deposit of salary check to financial organization required.
If selected, you must meet the following conditions:
Receive authorization from OPM on any job offer you receive, if you are or were (within the last 5 years) a political Schedule A, Schedule C or Non-Career SES employee in the Executive Branch.
Serve a one year probationary period, if required.
Undergo and pass a background investigation (Tier 1 investigation level).
Have your identity and work status eligibility verified if you are not a GSA employee. We will use the Department of Homeland Security’s e-Verify system for this. Any discrepancies must be resolved as a condition of continued employment.
Qualifications
For each job on your resume, provide:
the exact dates you held each job (from month/year to month/year)
number of hours per week you worked (if part time).
If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume.
For a brief video on creating a Federal resume, click here.
The GS-11 salary range starts at $64,660.00 per year in Kansas, MO; $67,437.00 per year in Atlanta, GA; $68,994.00 per year in Fort Worth, TX; $69,579.00 per year in Philadelphia, PA; $70,120.00 per year in Auburn, WA; $70,181.00 per year in Lakewood, CO; $70,987.00 per year in Chicago, IL; $71,274.00 per year in Boston, MA, $72,030.00 per year in Washington, DC; $73,962.00 per year in New York, NY; and $78,081.00 per year in San Francisco, CA.
To qualify for the GS-11, you must:
Have at least one year of specialized experience equivalent to the GS-09 level or higher in the Federal service. Specialized experience is providing advice and guidance on an organization's communications to both external and internal customers; assisting in developing and implementing communication strategies; assisting in facilitating stakeholder meetings; creating and presenting briefing materials; developing various communication materials such as: publication articles, fact sheets, position papers, and information on websites; OR
Possess 3 full years of progressively higher level graduate education or PhD or equivalent doctoral degree; OR
Have a combination of graduate level education beyond the first 2 years of graduate study and appropriate experience that together meet the qualification requirements for this position.
The GS-12 salary range starts at $77,501.00 per year in Kansas, MO; $80,830.00 per year in Atlanta, GA; $82,696.00 per year in Fort Worth, TX; $83,397.00 per year in Philadelphia, PA; $84,045.00 per year in Auburn, WA; $84,118.00 per year in Lakewood, CO; $85,084.00 per year in Chicago, IL; $85,428.00 per year in Boston, MA, $86,335.00 per year in Washington, DC; $88,651.00 per year in New York, NY; and $93,587.00 per year in San Francisco, CA.
To qualify for the GS-12, you must have at least one year of specialized experience equivalent to the GS-11 level or higher in the Federal service. Specialized experience is experience providing communications guidance and service to internal and external customers, through evaluating customers communication needs; developing and implementing communications strategies and plans; facilitating stakeholder meetings; creating and presenting briefing materials; authoring written materials for publication such as project fact sheets, position papers, website content, and establishing and maintaining working relationships with a wide range of customers.
If you are selected at a grade lower than the full performance level, you may be promoted up to that grade level without having to re-apply or compete against other applicants.
Relocation-related expenses are not approved and will be your responsibility.
Travel expenses associated with interviews may be approved. Determinations will be made on a case-by-case basis.
We are currently filling one vacancy, but additional vacancies may be filled through this announcement in this or other GSA organizations within the same commuting area, as needed; through other means; or not at all.
This is NOT a full-time telework position. The selectee will be expected to report to a GSA Regional Office/Central Office location listed below:
New England Region - Thomas P. O'Neill Jr. Federal Building, 10 Causeway Street, Boston, Massachusetts
Northeast Caribbean Region - One World Trade Center, 55th Floor, New York, New York
Mid-Atlantic Region - 100 Independence Mall West, Philadelphia, Pennsylvania
Southeast Region - Martin Luther King, JR Federal Building, 77 Forsyth Street, Atlanta, Georgia
Great Lakes Region - 230 S. Dearborn Street, Chicago, Illinois
Heartland Region - 2300 Main Street, Kansas City, Missouri
Greater Southwest Region - Fritz Lanham Federal Building, 819 Taylor Street, Fort Worth, Texas
Rocky Mountain Region - Denver Federal Building, West 6th Avenue & Kipling Street, Lakewood, Colorado
Pacific Rim Region - 50 United Nations Plaza Federal Building, San Francisco, California
Northwest/Arctic Region - Auburn Regional Office, 400 15th Street, SW, Auburn, Washington
National Capital Region – 1800 F Street, NW, Washington, DC
Central Office - 1800 F Street, NW, Washington, DC
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be scored on the questions you answer during the application process, which will measure your possession of the following competencies or knowledge, skills, and abilities. Your responses to these questions must be supported by your resume or your score may be lowered.
Ability/skill in applying interpersonal skills 1a. Ability to apply client relationship management tools, initiatives and evolving software tools that aid in varied business assessments and client needs management.
Ability to apply a wide range of communications concepts, methods, principles and practices
Ability to apply project management methods and techniques.
Ability to apply knowledge of organizational programs, projects, and business lines in order to publicize and promote programs
Skill in written communications 5a. Skill in oral communications 5b. Ability to apply tools and technology, as well as established protocols required to prepare newsletters, webinars, client conferences, formal briefing papers, reports, etc. 5c. Skill in applying qualitative and quantitative analytical methods to draw conclusions and make findings and recommendations.
Knowledge of business and industry policies and processes to develop and execute customer/audience appropriate communications, educational outreach and/or branding
Additional assessments may be used, and, if so, you will be provided with further instructions.
If you are eligible under GSA’s Career Transition Assistance Plan (CTAP), you must receive a score of 85 or higher to receive priority.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
ALL required documents must be submitted before the closing date. Review the following list to determine what you need to submit.
GSA OIG Employees: Submit latest SF 50 (other than award SF 50)
If you are CTAP eligible - submit a, b, and c: (a) proof of eligibility including agency notice; (b) SF-50, and (c) most recent performance appraisal.
Current or Former Political Appointees: Submit SF-50.
College transcripts: If you are using some or all of your college education to meet qualification requirements for this position, you must submit a photocopy of your college transcript(s). If selected, an official transcript will be required prior to appointment. For education completed outside the United States, also submit a valid foreign credential evaluation that substantiates possession of the required education.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Submit a complete online application including any required documents prior to 11:59 pm Eastern Time on the closing date of the announcement. You can modify or complete your application any time before the deadline. Simply return to USAJOBS, select the vacancy, and update your application. For more detailed instructions on how to apply, click here: Apply for a GSA Job.
To begin, click the Apply Online button on the vacancy announcement.
Sign in or register on USAJobs and select a resume and documents to include in your application.
Once you have clicked Apply for this position now, you will be taken to the GSA site to complete the application process.
Click the Apply To This Vacancy and complete all steps in the application process until the Confirmation indicates your application is complete. If you click Return to USAJobs or get timed out prior to receiving confirmation, your application will not be submitted and cannot be considered for this job.
Note: Review the REQUIRED DOCUMENTS section of this announcement to determine which apply to you and must be submitted online. You may choose one or more of the following options to submit your document(s): Upload (from your computer); USAJOBS (click the "USAJOBS" link to complete the transfer process) or FAX (read the “Fax instructions” provided prior to printing the Fax Cover Sheet and faxing your information).
Need Assistance in Applying? Contact the HR representative listed on the announcement prior to the application deadline. We are available to assist you Monday-Friday during normal business hours. You must receive HR approval before deviating from these instructions. Be sure to APPLY EARLY as most assessments must be completed fully and submitted before the announcement closing.
GSA, Office of Strategic Communication
General Services Administration
OHRM, HR Services Staff Offices Center
1800 F Street, NW
Washington, District of Columbia 20405
United States
Next steps
After the closing date/deadline:
ELIGIBILITY/QUALIFICATIONS: Your application will be reviewed for all requirements.
REFERRAL TO MANAGEMENT: If you meet all the requirements, you may be referred to management for review and a possible interview.
SELECTION/TENTATIVE JOB OFFER: If you are selected, you will receive a tentative offer and start the suitability and/or security background investigation process.
FINAL JOB OFFER:Once our security office determines you can come on board, you will be given a final offer, which is typically 40 days after the announcement closes.
FINAL COMMUNICATION: Once the position is filled, we will notify you of your status. You may also check your status by logging into USAJOBS. Go to My USAJOBS and then to Applications.
Thank you for your interest in working for U.S. General Services Administration!
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
ALL required documents must be submitted before the closing date. Review the following list to determine what you need to submit.
GSA OIG Employees: Submit latest SF 50 (other than award SF 50)
If you are CTAP eligible - submit a, b, and c: (a) proof of eligibility including agency notice; (b) SF-50, and (c) most recent performance appraisal.
Current or Former Political Appointees: Submit SF-50.
College transcripts: If you are using some or all of your college education to meet qualification requirements for this position, you must submit a photocopy of your college transcript(s). If selected, an official transcript will be required prior to appointment. For education completed outside the United States, also submit a valid foreign credential evaluation that substantiates possession of the required education.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Submit a complete online application including any required documents prior to 11:59 pm Eastern Time on the closing date of the announcement. You can modify or complete your application any time before the deadline. Simply return to USAJOBS, select the vacancy, and update your application. For more detailed instructions on how to apply, click here: Apply for a GSA Job.
To begin, click the Apply Online button on the vacancy announcement.
Sign in or register on USAJobs and select a resume and documents to include in your application.
Once you have clicked Apply for this position now, you will be taken to the GSA site to complete the application process.
Click the Apply To This Vacancy and complete all steps in the application process until the Confirmation indicates your application is complete. If you click Return to USAJobs or get timed out prior to receiving confirmation, your application will not be submitted and cannot be considered for this job.
Note: Review the REQUIRED DOCUMENTS section of this announcement to determine which apply to you and must be submitted online. You may choose one or more of the following options to submit your document(s): Upload (from your computer); USAJOBS (click the "USAJOBS" link to complete the transfer process) or FAX (read the “Fax instructions” provided prior to printing the Fax Cover Sheet and faxing your information).
Need Assistance in Applying? Contact the HR representative listed on the announcement prior to the application deadline. We are available to assist you Monday-Friday during normal business hours. You must receive HR approval before deviating from these instructions. Be sure to APPLY EARLY as most assessments must be completed fully and submitted before the announcement closing.
GSA, Office of Strategic Communication
General Services Administration
OHRM, HR Services Staff Offices Center
1800 F Street, NW
Washington, District of Columbia 20405
United States
Next steps
After the closing date/deadline:
ELIGIBILITY/QUALIFICATIONS: Your application will be reviewed for all requirements.
REFERRAL TO MANAGEMENT: If you meet all the requirements, you may be referred to management for review and a possible interview.
SELECTION/TENTATIVE JOB OFFER: If you are selected, you will receive a tentative offer and start the suitability and/or security background investigation process.
FINAL JOB OFFER:Once our security office determines you can come on board, you will be given a final offer, which is typically 40 days after the announcement closes.
FINAL COMMUNICATION: Once the position is filled, we will notify you of your status. You may also check your status by logging into USAJOBS. Go to My USAJOBS and then to Applications.
Thank you for your interest in working for U.S. General Services Administration!
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
