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Management & Program Analyst

Department of Veterans Affairs
Vet Customer Experience (VCE)
Veterans Experience Office (VEO), Multi-Channel Technology (MCT)
This job announcement has closed

Summary

This position is located in MCT, within the Department of Veterans Affairs. The incumbent will liaise with internal and external counterparts within VA Central Office, in the Office of Information and Technology (OI&T), the Veterans Health Administration (VHA), Veterans Benefits Administration (VBA), and the National Cemetery Administration (NCA), among others, on integration activities between VA Administration business lines and OI&T functions.

Overview

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Job canceled
Open & closing dates
06/18/2020 to 06/22/2020
Salary
$107,807 - $170,800 per year
Pay scale & grade
GS 14
Location
2 vacancies in the following location:
Location Negotiable After Selection, United States
Telework eligible
Yes—as determined by the agency policy.
Travel Required
Occasional travel - You may be expected to travel for this position.
Relocation expenses reimbursed
No
Appointment type
Term
Work schedule
Full-Time
Service
Competitive
Promotion potential
None
Supervisory status
No
Security clearance
Other
Drug test
No
Position sensitivity and risk
Non-sensitive (NS)/Low Risk
Trust determination process
Announcement number
CARX-20-10836633-LCr
Control number
570972100

Duties

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CTAP eligible Department of Veterans Affairs employees only.

Work Schedule: 8:00 a.m. to 4:30 p.m.
Compressed/Flexible Schedule: Not Available
Telework: Available
Virtual: This is a virtual position.
Position Description Title/PD#: Management & Program Analyst/ PD18709T
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required.
Physical Requirements: Work is primarily sedentary, although some slight physical effort may be required.

Major Duties:

  • Responsible for mentoring junior analysts and leading a range of project management activities which includes initiating, planning, executing, controlling and closing projects. These initiatives may represent one portion of a larger project or may represent a standalone initiative or function across the VA, within an administration, or a line of business.
  • Identifies sources for, gathers and analyzes data relevant to processes. May be responsible for defining data requirements and obtaining customer agreements.
  • Reviews production, quality, risk analyses, recommendations and best practice research prepared by less senior analysts/ consultants. Makes recommendations on appropriate solutions based on research, consultation, collaboration and insights; may select from alternatives presented.
  • Provide tactical direction and support for the collection, development and refinement of business requirements (epics/sub-epics/user stories) for information technology solutions using interviews, document analysis, iterative reviews, requirements' workshops, surveys, site visits, business process descriptions, use case scenarios, business analysis, task and workflow analysis.
  • Serve as the leading representative and SME on training, including defining the preferred training approaches and mechanisms and make recommendations for the development of training materials and delivery, as well as coordinate with VA lines of business to develop training strategies and plans.

Requirements

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Conditions of employment

  • You must be a U.S. citizen to apply for this job
  • Subject to a background/suitability investigation
  • Designated and/or random drug testing may be required
  • May serve a probationary period
  • Selective Service Registration is required for males born after 12/31/1959
  • A complete application package; Resume, Transcripts, etc.
  • Selected applicants will be required to complete an online onboarding process

Qualifications


To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/22/2020.

Time-in-Grade Requirement: Applicants eligible for CTAP who are current VA employees must be a GS-14 or higher to meet the eligibility requirements for this position. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.


Provide a copy of your last or most recent SF-50, "Notification of Personnel Action" to indicate your current federal status. You must also submit additional SF-50(s) to clearly demonstrate time-in-grade as required in the announcement.

Selective Placement Factor: This position includes a skill, knowledge, ability or other worker characteristic basic to -and essential for- satisfactory performance of the job. Selective Placement Factors are a prerequisite to appointment and represent minimum requirements for a position. Applicants who do not meet it are ineligible for further consideration. Evidence of the Selective Placement Factor must be reflected in your resume.

The Selective Placement Factor for this position is: data management experience with the principles, procedures, and tools of data management, such as modeling techniques, data backup, data recovery, data dictionaries, data warehousing, data mining, data disposal, and data standardization processes, for electronic healthcare records.

You may qualify based on your experience, as described below:

Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-13 in the normal line of progression for the occupation in the organization. Specialized experience includes: experience in master data management, the use of artificial intelligence in data quality processes, and quantitative & qualitative processes to evaluate data reliability/trust; and experience in defining data requirements and obtains customer agreements and collects data from multiple data sources; and experience in using various illustrative and representational techniques like graphs and charts to help senior management with decision making; and experience discussing implications of the data results with upper-level management as it relates to the business strategy and leads the collaboration on projects across agencies.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

For more information on these qualification standards, please visit OPM's web site at http://www.opm.gov/qualifications/standards/indexes/alph-ndx.asp.

Education

Education may not be substituted for education at the GS-14 level.

Additional information

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be well-qualified, applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors if applicable, and must be proficient in most of the requirements of the job. Information about CTAP eligibility is on OPM's Career Transition Resources website which can be found at https://www.opm.gov/.

This job opportunity announcement may be used to fill additional vacancies.

Applications are accepted online. Applying online will allow you to review and track the status of your application. If you are unable to apply online view the following link for information regard an Alternate Application.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview.Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

Vet Customer Experience (VCE)

OUR MISSION: To fulfill President Lincoln's promise - "To care for him who shall have borne the battle, and for his widow, and his orphan" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

The VA has adopted Core Values and Characteristics that apply universally across the Department. The five Core Values define "who we are," our culture, and how we care for Veterans, their families and other beneficiaries.
The Values are Integrity, Commitment, Advocacy, Respect and Excellence ("I CARE").
As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities and leadership positions at your fingertips.

Agency contact information

VHA National Recruitment Center
Phone
(844)456-5208
Email
VHANationalRecruitmentCenter@va.gov
Address
Veteran Experience Office - VEO
810 Vermont Ave
Washington, DC 20420
US

Visit our careers page

Learn more about what it's like to work at Vet Customer Experience (VCE), what the agency does, and about the types of careers this agency offers.

http://www.vacareers.va.gov/.

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