Clarification from the agency

All U.S. Citizens

• Uses emerging and state-of-the art technologies to accomplish the office's fluid media objectives. The incumbent also trains staff members and co-workers on the use of these emerging technologies.
• Collaborates with counterparts in multiple agency components to develop new tools for agency projects.
• Uses various forms of social media technology to engage with the public, including responding to questions on social media and the blog, live social media events...
• (e.g. Facebook Live, Instagram Live, Twitter Chats, etc.) and to support agency communications.
• Manages new social media communications, including but not limited to content, functionality, scheduling and execution consistent with agency mission and message.

Conditions of employment

• U.S. Citizenship required
• Selective Service Registration, if applicable (www.sss.gov)
• Background and/or security investigation required
• Job offers are contingent on background / security investigation results
• Selectees may be required to serve a 1 year probationary period
• Relocation expenses will not be paid
• All qualification requirements must be met by the closing date of the announcement

Qualifications

Applicants must have 52 weeks of specialized experience at the GS-12 level, or equivalent, which is in or related to the work of the position to be filled and has equipped applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Such experience includes responding to public inquiries; using various forms of social media to engage with the public; developing social media strategy; and managing social media communications including content and scheduling.

Additionally, applicants must demonstrate possession of the following Selective Placement Factors (SPFs):

1. Ability to effectively communicate information and ideas in written and verbal format, and build and maintain relationships.

To demonstrate this KSA, applicants must explicitly demonstrate 4 out of 6 of the following experience indicators:

• Experience being an advocate of an agency or company in social media spaces, engaging in dialogues, and answering questions where appropriate.
• Experience managing a blogger outreach program and building an active brand ambassador network to spread the word about an agency or company.
• Experience managing day-to-day operations of a highly visible government/company website and social media presence designed both for disseminating information and services to the public and soliciting active user participation in the work of the agency/company.
• Experience developing and managing projects resulting in active community engagement through existing and innovative social media applications.
• Experience preparing editorial content in a format that meets web usability standards and is consistent with agency or company information design guidelines and brand image.
• Experience communicating technical advice, instructions, and/or information to team members, management, or non-technical staff.

2. Skill in using social media platforms to target appropriate audiences for agency-related public information.

To demonstrate this KSA, applicants must explicitly demonstrate 4 out of 5 of the following experience indicators:

• Experience managing social networking sites including Facebook, Twitter, and other similar community sites, posting on relevant blogs, and seeding content into social applications as needed.
• Experience developing, creating, and maintaining websites and social media platforms using technologies such as Web 2.0 technologies and crowd-sourcing tools.
• Experience identifying, developing, creating, and maintaining a social media presence using a broad variety of available and innovative tools to advance agency goals and initiatives.
• Experience creating and preparing textual content for websites that included blogs, images, videos, podcasts, RSS feeds, social media applications, and streaming audio and video.
• Experience and a general knowledge and understanding of the Social Security and Medicare programs and experience communicating in plain language.

Qualification requirements must be met by the closing date of this announcement.

Qualification standards and additional information for this position can be found here: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=Group-Standards

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

The evaluation you receive is based on your responses to the questionnaire. Your resume and supporting documentation will be compared to your responses to the occupational questionnaire, which is designed to capture the desired competencies for this position. These competencies include:

• Skill in implementing the social media strategy and coordinating with stakeholders across an agency or company.
• Ability to effectively communicate information and ideas in written and verbal format, and build and maintain relationships. (Selective Placement Factor)
• Skill in using social media platforms to target appropriate audiences for agency-related public information. (Selective Placement Factor)
• Ability to independently manage multiple projects.

Please make sure you answer all questions and follow all instructions carefully. Errors or omissions may affect your evaluation. The questionnaire takes approximately 15 minutes to complete. To preview the questions, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/10837613

Your application will be evaluated under the Category Rating method, based on your responses to the Assessment Questions. If you meet the basic requirements for the position, your application will be evaluated and placed into one of three categories:

1 - Qualified Category - Candidates who meet the Minimum Qualification Requirements.
2 - Well Qualified Category - Candidates who meet the Minimum Qualification Requirements and demonstrate a satisfactory level of the knowledge, skills, and abilities necessary to perform the duties of the position.
3 - Best Qualified Category - Candidates who meet the Minimum Qualification Requirements and demonstrate a high level of the knowledge, skills, and abilities necessary to perform the duties of the position.

Candidates eligible for veterans' preference will be placed ahead of other candidates in the appropriate category for which they have been rated. Additionally, preference eligibles who have a compensable service-connected disability of at least 10 percent and who meet the Minimum Qualification Requirements will automatically be placed in the Best Qualified Category.