Serves as a senior IT Operations and Service Program Manager for the full spectrum of IT related activities, strategies, objectives, and goals in support of the Department's mission.
Serves as the trusted advisor and expert on OIT products and services, service levels, costs, budgets, escalation procedures, and fulfillment processes for ITOPS business functions.
This position is located in Washington DC.
Summary
Serves as a senior IT Operations and Service Program Manager for the full spectrum of IT related activities, strategies, objectives, and goals in support of the Department's mission.
Serves as the trusted advisor and expert on OIT products and services, service levels, costs, budgets, escalation procedures, and fulfillment processes for ITOPS business functions.
The ITOPS Program Manager is responsible for monitoring issues and developing and presenting information and technical guidance to effect open communication, coordinated efforts, and the establishment of comprehensive practices and basic policies controlling Department-wide activities to improve the services that ITOPS provides. The responsibilities include, but are not limited to:
-Incumbent is delegated full leadership authority and is accountable to ITOPS ADAS and Executive Directors for End User Operations (EUO), Enterprise Command Operations (ECO), Infrastructure Operations (IO), Solution Delivery (SD), and Service Management and Planning (SMP) to understand ITOPS existing solutions and capabilities, identify new priorities, guide and advise them on needed IT solutions, manage the OIT response to those needs, and oversee the resolution of all ITOPS issues.
-Develops and cultivates relationships with ITOPS Executive Directors, business partners, leaders, and stakeholders to help articulate critical business requirements identifying the direction and impact on systems and programs, synthesizing input from ITOPS stakeholders coupled with research and analysis findings, and developing and executing detailed implementation strategies.
-Provides technical oversight on contractual agreements regarding optimal solutions and
associated costs with the intent of effective account management to drive an IT service and
product, ensuring proper and adequate integration of technical, contractual, fiscal, and
logistical issues.
-Represents the Associate Deputy Assistant Secretary, ITOPS and the CIO by providing VA business partners an IT executive partner with whom they can jointly strategize and plan IT support and funding requests, identify priority efforts jointly with the business partner, and address acute operational issues in order to meet evolving business demands.
-Operates as the lead point of contact and technical expert for all matters specific to ITOPS account management portfolios, builds and maintains strong, long lasting business relationship, and develops a trusted advisor relationship with ITOPS ADAS and executive
Incumbents of this position will be subject to a background investigation commensurate with the risk and sensitivity level of the position.
Successful completion of drug screening required.
Subject to Financial Disclosure reporting requirements.
You may be required to complete a one-year probationary period.
Males born after 12-31-59 must be registered for Selective Service.
Qualifications
Applicants must have one or more years of specialized experience that clearly demonstrates the following knowledge, skills, and abilities below. This training and/or experience MUST be reflected by descriptions of your experience in your resume. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Knowledge, Skills and Abilities Required:
Experience with the disciplines involved in organizing and developing information technology systems for a large, diverse organization.
Expert knowledge of and experience with the methods and procedures (e.g., participation of stakeholders, legislative process, union requirements) necessary in obtaining approval and implementing new information technology systems and/or business technology systems and policy.
Expert skill and experience in understanding IT capabilities and customer satisfaction issues to identify solutions for stakeholders. Exercise leadership building coalitions in influencing IT management and business stakeholders to collaborate and adopt solutions that benefit the Agency-wide interests in areas of healthcare information.
Ability to build coalitions, establish and maintain effective relationships and build consensus among stakeholders.
Education
This job does not have an education qualification requirement.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Step 1: Review of resume for minimum qualifications (not to exceed 5 pages).
Step 2. SL Panel review to determine Best Qualified applicants for referral to selective official.
Step 3. Approval by the Selecting Official (may include additional screening such as interviews, background and reference checks)
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
A complete application for this position includes the following items:
1. Resume which demonstrates your experience, accomplishment, training, education and awards reflecting your ability to meet each of the MANDATORY Knowledge, Skills and Abilities required for this position. Elaborate on your experience and accomplishments, highlighting your level of responsibilities, scope and complexity of programs managed, work objectives met (results of your efforts), policy initiatives and level of contact. Ensure your resume does not exceed five (5) pages. Information beyond the five page resume will not be evaluated. DO NOT submit the application form OF-612, Optional Application for Federal Employment in lieu of a resume. DO NOT submit separate narrative responses to address the technical qualifications.
2. Your resume should include three references with at least one being the current or prior supervisor. Reference(s) will not be contacted without your permission.
3. Complete responses to the Occupational Questionnaire.
4. Proof of competitive status: (Proof consists of an SF-50 showing career/career conditional status in the competitive service.)
5. Documentation in support of eligibility under a special hiring authority. (e.g. DD-214 for VEOA, CTAP/ICTAP, Schedule A authority, etc.).
Non-Competitive Consideration: You are considered a non-competitive applicant if you are on a current career Senior Level (SL) appointment; an individual with SL reinstatement eligibility; or a current career Senior Executive Service (SES) member who has competitive service reinstatement eligibility (at any grade level) to any position in the competitive service. You may be considered non-competitively for appointment to this position if you meet the qualifications requirements. Proof of non-competitive eligibility is required. Proof consists of an SF-50 showing career/career conditional status on an SL appointment, or SES General or SES Career Reserved status and for SES members, proof of Qualifications Review Board (QRB) certification.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Your complete application must be received by 11:59 pm EST on the 06/15/2020, in order for you to be considered. Please read all instructions before you begin.
To begin click the Apply Online button and follow the prompts to register, and submit all required documents. To return to your saved application, log in to your USAJOBS account at http://www.usajobs.opm.gov/ and click on "Application Status". Click on the position title and select Apply Online to continue.
DAS Information and Technology - 1007
810 Vermont Avenue NW
Washington, DC 20420
US
Next steps
The Corporate Senior Executive Management Office (CSEMO) will review all applications to determine if applicants meet the minimum qualifications for this position as outlined in the Resume. Those who meet the minimum qualifications will be referred to a panel of SES members for rating and ranking. The SES panel will recommend a list of Best Qualified to the selecting official for final review/selection.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
A complete application for this position includes the following items:
1. Resume which demonstrates your experience, accomplishment, training, education and awards reflecting your ability to meet each of the MANDATORY Knowledge, Skills and Abilities required for this position. Elaborate on your experience and accomplishments, highlighting your level of responsibilities, scope and complexity of programs managed, work objectives met (results of your efforts), policy initiatives and level of contact. Ensure your resume does not exceed five (5) pages. Information beyond the five page resume will not be evaluated. DO NOT submit the application form OF-612, Optional Application for Federal Employment in lieu of a resume. DO NOT submit separate narrative responses to address the technical qualifications.
2. Your resume should include three references with at least one being the current or prior supervisor. Reference(s) will not be contacted without your permission.
3. Complete responses to the Occupational Questionnaire.
4. Proof of competitive status: (Proof consists of an SF-50 showing career/career conditional status in the competitive service.)
5. Documentation in support of eligibility under a special hiring authority. (e.g. DD-214 for VEOA, CTAP/ICTAP, Schedule A authority, etc.).
Non-Competitive Consideration: You are considered a non-competitive applicant if you are on a current career Senior Level (SL) appointment; an individual with SL reinstatement eligibility; or a current career Senior Executive Service (SES) member who has competitive service reinstatement eligibility (at any grade level) to any position in the competitive service. You may be considered non-competitively for appointment to this position if you meet the qualifications requirements. Proof of non-competitive eligibility is required. Proof consists of an SF-50 showing career/career conditional status on an SL appointment, or SES General or SES Career Reserved status and for SES members, proof of Qualifications Review Board (QRB) certification.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Your complete application must be received by 11:59 pm EST on the 06/15/2020, in order for you to be considered. Please read all instructions before you begin.
To begin click the Apply Online button and follow the prompts to register, and submit all required documents. To return to your saved application, log in to your USAJOBS account at http://www.usajobs.opm.gov/ and click on "Application Status". Click on the position title and select Apply Online to continue.
DAS Information and Technology - 1007
810 Vermont Avenue NW
Washington, DC 20420
US
Next steps
The Corporate Senior Executive Management Office (CSEMO) will review all applications to determine if applicants meet the minimum qualifications for this position as outlined in the Resume. Those who meet the minimum qualifications will be referred to a panel of SES members for rating and ranking. The SES panel will recommend a list of Best Qualified to the selecting official for final review/selection.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
