As a Supervisory Customer Engagement and Workplace Solutions Specialist, you will be responsible for the overall program integrity of the Region’s strategic customer workplace programming, portfolio liaison management, integrating new business initiatives and traditional customer needs.
Location: PBS, Region 5, Real Estate Division, Location will be a Region 5 office building, decided upon selection.
We are currently filling one vacancy, but additional vacancies may be filled as needed.
Summary
As a Supervisory Customer Engagement and Workplace Solutions Specialist, you will be responsible for the overall program integrity of the Region’s strategic customer workplace programming, portfolio liaison management, integrating new business initiatives and traditional customer needs.
Location: PBS, Region 5, Real Estate Division, Location will be a Region 5 office building, decided upon selection.
We are currently filling one vacancy, but additional vacancies may be filled as needed.
Your application will be considered if you are a: • GSA employee must be employed in PBS Region 5 • GSA surplus or displaced employees in the local commuting area who qualify for the Career Transition Assistance Program (CTAP) You must be serving on a career or career-conditional appointment, or under a noncompetitive Special Appointing Authority which provides for conversion to a permanent position in the Competitive Service.
The major duties of the Supervisory Customer Engagement and Workplace Solutions Specialist include but are not limited to the following:
Sets objectives, goals and performance measures for team; determines the most efficient and economical manner by which to accomplish assigned workload; establishes priorities, and provides positive direction to staff on accomplishment of program goals. Analyzes the functions and tasks assigned and determines how best to use each employee’s skills and technical expertise.
Assigns tasks and adjusts workload to meet program needs. Develops supporting data to justify staffing and budget requests and takes positive action to meet changing priorities. Resolves the most complex or sensitive employee problems and/or recommends a course of action to subordinates.
Reviews, evaluates and coordinates branch procedures, programs and functions. Modifies and approves internal plans, projects and procedures related to workplace delivery, customer engagement/account management, and portfolio management activities.
Serves as a trouble-shooter for program personnel on a diverse range of issues, projects, or concerns requiring an overview of the agency program of requirements and operations.
Provides leadership, expert guidance, and authoritative advice on interpretation of governing policy in the assigned program areas.
As a workplace programs advocate and strategic analyst in support to senior management, performs a broad range of workplace program management oversight, troubleshooting and strategic analysis to help ensure the accomplishment of national, regional and organizational goals in ensuring the space delivery programming meets rapidly changing customer needs, executive orders, industry trends and both GSA and customer missions and business objectives.
Promotes and champions strategic workplace programming, best workplace management practices, and the criticality of integrating strategic portfolio management methodology into customer business models and space management needs.
US Citizenship or National (Residents of American Samoa and Swains Island)
Meet all eligibility criteria within 30 days of the closing date
Meet time-in-grade within 30 days of the closing date, if applicable
Register with the Selective Service if you are a male born after 12/31/1959
If selected, you must meet the following conditions:
Receive authorization from OPM on any job offer you receive, if you are or were (within the last 5 years) a political Schedule A, Schedule C or Non-Career SES employee in the Executive Branch.
Serve a one year probationary period, if required.
Undergo and pass a background investigation (Tier 2 investigation level).
Have your identity and work status eligibility verified if you are not a GSA employee. We will the Department of Homeland Security's e-Verify system for this. Any discrepancies must be resolved as a condition of continued employment.
Complete a financial disclosure report to verify that no conflict, or an appearance of conflict, exists between your financial interest and this position.
Serve a one year supervisory or managerial probationary period, if required.
Participate in the Continuity of Operations Plan(COOP), which includes attending meetings and planning activities; and carrying out mission-critical work at a designated location other than you primary work site (which may be outside of your commuting area).
Qualifications
For each job on your resume, provide:
the exact dates you held each job (from month/year to month/year)
number of hours per week you worked (if part time).
If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume.
For a brief video on creating a Federal resume, click here.
The GS-14 salary range starts at $107,807 per year. Salary is dependent upon location for which you are selected.
To qualify, you must have at least one year of specialized experience equivalent to the GS-13 level or higher in the Federal service.
Specialized experience is managing a customer account management program which includes developing, planning, executing and managing complex customer service strategies and solutions for clients as it relates to workspace solutions and real property. This experience must include leading others to analyze and assess technical, financial, and client data and budget processes in order to develop and implement workspace strategies; establishing and maintaining client relationships in consideration of conflicting customer requirements; conducting formal public speaking and presentations to convey complex information to audiences with divergent expectations or objectives; and problem solving complex client concerns and issues related to workspace solutions.
Additional information
Bargaining Unit status: None
Additional vacancies may be filled from this announcement as needed; through other means; or not at all.
Relocation-related expenses are not approved and will be your responsibility.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Health insurance (choose from a wide range of plans)
Life insurance coverage with several options
Sick leave and vacation time, including 10 paid holidays per year
Thrift Savings Plan (similar to a 401(k) plan)
Flexible work schedules
Transit and child care subsidies
Flexible spending accounts
Long-term care insurance
Training and development
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be scored on the questions you answer during the application process, which will measure your possession of the following competencies or knowledge, skills, and abilities. Your responses to these questions must be supported by your resume or your score may be lowered.
Leadership ability as reflected by experience in managing people or projects in positions requiring sound interpersonal skills including effective listening, tact, diplomacy and the ability to diffuse conflicts as they arise.
Human resources management knowledge to assess current and future staffing needs based on organizational goals and budget. Ability to ensure staff is appropriately selected, developed, utilized, appraised and rewarded; takes corrective action for performance, discipline or conduct.
Ability to analyze problems and provide expert technical advice and guidance regarding customer issues.
Knowledge of GSA operating business lines, missions, and objectives.
Skill in social mobility which is used in order to deal effectively with personnel at all organizational levels at the Federal, state and local levels.
Knowledge of GSA and PBS missions, goals, regulations, and programs in order to provide expert advice
Additional assessments may be used, and, if so, you will be provided with further instructions.
If you are eligible under GSA’s Career Transition Assistance Plan (CTAP), you must receive a score of 85 or higher to receive priority.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Health insurance (choose from a wide range of plans)
Life insurance coverage with several options
Sick leave and vacation time, including 10 paid holidays per year
Thrift Savings Plan (similar to a 401(k) plan)
Flexible work schedules
Transit and child care subsidies
Flexible spending accounts
Long-term care insurance
Training and development
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Submit a complete online application including any required documents prior to 11:59 pm Eastern Time on the closing date of the announcement. You can modify or complete your application any time before the deadline. Simply return to USAJOBS, select the vacancy, and update your application. For more detailed instructions on how to apply, click here: Apply for a GSA Job.
To begin, click the Apply Online button on the vacancy announcement.
Sign in or register on USAJobs and select a resume and documents to include in your application.
Once you have clicked Apply for this position now, you will be taken to the GSA site to complete the application process.
Click the Apply To This Vacancy and complete all steps in the application process until the Confirmation indicates your application is complete. If you click Return to USAJobs or get timed out prior to receiving confirmation, your application will not be submitted and cannot be considered for this job.
Note: Review the REQUIRED DOCUMENTS section of this announcement to determine which apply to you and must be submitted online. You may choose one or more of the following options to submit your document(s): Upload (from your computer); USAJOBS (click the "USAJOBS" link to complete the transfer process) or FAX (read the “Fax instructions” provided prior to printing the Fax Cover Sheet and faxing your information).
Need Assistance in Applying? Contact the HR representative listed on the announcement prior to the application deadline. We are available to assist you Monday-Friday during normal business hours. You must receive HR approval before deviating from these instructions. Be sure to APPLY EARLY as most assessments must be completed fully and submitted before the announcement closing.
GSA, Public Buildings Service
General Services Administration
Human Resources Division (CSSA)
100 S. Independence Mall West
Philadelphia, Pennsylvania 19106
United States
Next steps
After the closing date/deadline:
ELIGIBILITY/QUALIFICATIONS: Your application will be reviewed for all requirements.
REFERRAL TO MANAGEMENT: If you meet all the requirements, you may be referred to management for review and a possible interview.
SELECTION/TENTATIVE JOB OFFER: If you are selected, you will receive a tentative offer and start the suitability and/or security background investigation process.
FINAL JOB OFFER:Once our security office determines you can come on board, you will be given a final offer, which is typically 40 days after the announcement closes.
FINAL COMMUNICATION: Once the position is filled, we will notify you of your status. You may also check your status by logging into USAJOBS. Go to My USAJOBS and then to Applications.
Thank you for your interest in working for U.S. General Services Administration!
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Submit a complete online application including any required documents prior to 11:59 pm Eastern Time on the closing date of the announcement. You can modify or complete your application any time before the deadline. Simply return to USAJOBS, select the vacancy, and update your application. For more detailed instructions on how to apply, click here: Apply for a GSA Job.
To begin, click the Apply Online button on the vacancy announcement.
Sign in or register on USAJobs and select a resume and documents to include in your application.
Once you have clicked Apply for this position now, you will be taken to the GSA site to complete the application process.
Click the Apply To This Vacancy and complete all steps in the application process until the Confirmation indicates your application is complete. If you click Return to USAJobs or get timed out prior to receiving confirmation, your application will not be submitted and cannot be considered for this job.
Note: Review the REQUIRED DOCUMENTS section of this announcement to determine which apply to you and must be submitted online. You may choose one or more of the following options to submit your document(s): Upload (from your computer); USAJOBS (click the "USAJOBS" link to complete the transfer process) or FAX (read the “Fax instructions” provided prior to printing the Fax Cover Sheet and faxing your information).
Need Assistance in Applying? Contact the HR representative listed on the announcement prior to the application deadline. We are available to assist you Monday-Friday during normal business hours. You must receive HR approval before deviating from these instructions. Be sure to APPLY EARLY as most assessments must be completed fully and submitted before the announcement closing.
GSA, Public Buildings Service
General Services Administration
Human Resources Division (CSSA)
100 S. Independence Mall West
Philadelphia, Pennsylvania 19106
United States
Next steps
After the closing date/deadline:
ELIGIBILITY/QUALIFICATIONS: Your application will be reviewed for all requirements.
REFERRAL TO MANAGEMENT: If you meet all the requirements, you may be referred to management for review and a possible interview.
SELECTION/TENTATIVE JOB OFFER: If you are selected, you will receive a tentative offer and start the suitability and/or security background investigation process.
FINAL JOB OFFER:Once our security office determines you can come on board, you will be given a final offer, which is typically 40 days after the announcement closes.
FINAL COMMUNICATION: Once the position is filled, we will notify you of your status. You may also check your status by logging into USAJOBS. Go to My USAJOBS and then to Applications.
Thank you for your interest in working for U.S. General Services Administration!
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
