As a Client Delivery Team Manager, you will be a manager for one of the client delivery teams directing the operations of a highly technical diverse team of specialists who collaboratively function like a full-service real estate firm.
Location: PBS, Region 5, Real Estate Division, Location will be a Region 5 office building, decided upon selection.
We are currently filling one vacancy, but additional vacancies may be filled as needed.
Summary
As a Client Delivery Team Manager, you will be a manager for one of the client delivery teams directing the operations of a highly technical diverse team of specialists who collaboratively function like a full-service real estate firm.
Location: PBS, Region 5, Real Estate Division, Location will be a Region 5 office building, decided upon selection.
We are currently filling one vacancy, but additional vacancies may be filled as needed.
Your application will be considered if you are a:
• GSA employee must be employed in PBS Region 5
• GSA surplus or displaced employees in the local commuting area who qualify for the Career Transition Assistance Program (CTAP)
You must be serving on a career or career-conditional appointment, or under a noncompetitive Special Appointing Authority which provides for conversion to a permanent position in the Competitive Service.
Sets objectives, goals and performance measures for team; determines the most efficient and economical manner by which to accomplish assigned workload; establishes priorities, and provides positive direction to staff on accomplishment of program goals. Analyzes the functions and tasks assigned and determines how best to use each employee’s skills and technical expertise.
Assigns tasks and adjusts workload to meet program needs. Develops supporting data to justify staffing and budget requests and takes positive action to meet changing priorities. Resolves the most complex or sensitive employee problems and/or recommends a course of action to subordinates.
Provides oversight on a wide range of project management activities in collaboration with and in support of customers, related to the delivery of work space solutions for GSA customers, typically requiring property acquisition, space management services, construction, renovation and contracting expertise to provide customized work space solutions for complex, extensive, or sensitive work space projects.
Plans, directs, executes, and coordinates work space projects through a team of highly technical diverse specialists who collaboratively function like a full-service, commercial tenant-representation brokerage firm.
Works with senior management (director) to evaluate and make recommendations on policy; develops and implements customer-centric workplace solutions for customer activities.
Establishes and maintains effective communications among team members across the team and throughout the division.
Develops and documents a comprehensive understanding of customer business and workplace needs through an engaged and ongoing relationship with customers.
US Citizenship or National (Residents of American Samoa and Swains Island)
Meet all eligibility requirements within 30 days of the closing date.
Meet time-in-grade within 30 days of the closing date, if applicable
Register with the Selective Service if you are a male born after 12/31/1959
If selected, you must meet the following conditions:
Receive authorization from OPM on any job offer you receive, if you are or were (within the last 5 years) a political Schedule A, Schedule C or Non-Career SES employee in the Executive Branch.
Serve a one year probationary period, if required.
Undergo and pass a background investigation (Tier 2 investigation level).
Have your identity and work status eligibility verified if you are not a GSA employee. We will the Department of Homeland Security's e-Verify system for this. Any discrepancies must be resolved as a condition of continued employment.
Complete a financial disclosure report to verify that no conflict, or an appearance of conflict, exists between your financial interest and this position.
Serve a one year supervisory or managerial probationary period, if required.
Participate in the Continuity of Operations Plan(COOP), which includes attending meetings and planning activities; and carrying out mission-critical work at a designated location other than you primary work site (which may be outside of your commuting area).
Qualifications
For each job on your resume, provide:
the exact dates you held each job (from month/year to month/year)
number of hours per week you worked (if part time).
If you have volunteered your service through a National Service program (e.g., Peace corps, Americorps), we encourage you to include this experience on your resume.
For a brief video on How to Create a Federal Resume, click here.
The GS-14 salary range starts at $107,807 per year. Salary is dependent upon location for which you are selected.
To qualify, you must have at least one year of specialized experience equivalent to the GS-13 level or higher in the Federal service.
Specialized experience is performing professional, technical, or administrative work within a commercial type tenant-representation brokerage firm or other similar type organization, division, or program with responsibility for providing space and work space solutions through a range of property acquisition and space management services. Such experience must include managing the real estate needs, solutions or portfolio from the customer's perspective or on behalf of a customer; providing solutions and guidance for work space problems and issues; implementing customer service and communication policies; and working with customers to promote mutual collaboration to achieve results.
Additional information
Bargaining Unit status: None
Additional vacancies may be filled from this announcement as needed; through other means; or not at all.
Relocation-related expenses are not approved and will be your responsibility.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
You will have access to many benefits including: • Health insurance (choose from a wide range of plans) • Life insurance coverage with several options • Sick leave and vacation time, including 10 paid holidays per year • Thrift Savings Plan (similar to a 401(k) plan) • Flexible work schedules • Transit and child care subsidies • Flexible spending accounts • Long-term care insurance • Training and development
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be scored on the questions you answer during the application process, which will measure your possession of the following competencies or knowledge, skills, and abilities. Your responses to these questions must be supported by your resume or your score may be lowered.
Human Resources Management
Conflict Management
Team Building
Problem Solving
Project Management
Technical Credibility
Oral and Written Communication Skills
Customer Service
Additional assessments may be used, and, if so, you will be provided with further instructions.
If you are eligible under GSA's Career Transition Assistance Plan (CTAP), you must receive a score of 85 or higher to receive priority.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
You will have access to many benefits including: • Health insurance (choose from a wide range of plans) • Life insurance coverage with several options • Sick leave and vacation time, including 10 paid holidays per year • Thrift Savings Plan (similar to a 401(k) plan) • Flexible work schedules • Transit and child care subsidies • Flexible spending accounts • Long-term care insurance • Training and development
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
ALL required documents must be submitted before the closing date. Review the following list to determine what you need to submit.
GSA OIG Employees: Submit latest SF 50 (other than award SF 50)
CTAP eligible - submit a, b, and c: (a) proof of eligibility including agency notice; (b) SF-50, and (c) most recent performance appraisal.
Current or Former Political Appointees: Submit SF-50.
College transcripts: If you are using some or all of your college education to meet qualification requirements for this position, you must submit a photocopy of your college transcript(s). If selected for this job, you will be asked to provide an official transcript. For education completed outside the United States, also submit a valid foreign credential evaluation that substantiates possession of the required education.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Submit a complete online application including any required documents prior to 11:59 pm Eastern Time on the closing date of the announcement. You can modify or complete your application any time before the deadline. Simply return to USAJOBS, select the vacancy, and update your application. For more detailed instructions on how to apply, click here Apply for a GSA Job on the GSA website.
To begin, click the Apply Online button on the vacancy announcement.
Sign in or register on USAJobs and select a resume and documents to include in your application.
Once you have clicked Apply for this position now, you will be taken to the GSA site to complete the application process.
Click the Apply To This Vacancy and complete all steps in the application process until the Confirmation indicates your application is complete. If you click Return to USAJobs or get timed out prior to receiving confirmation, your application will not be submitted and cannot be considered for this job.
Note: Review the REQUIRED DOCUMENTS section of this announcement to determine which apply to you and must be submitted online. You may choose one or more of the following options to submit your document(s): Upload (from your computer); USAJOBS (click the "USAJOBS" link to complete the transfer process) or FAX (read the “Fax instructions provided prior to printing the Fax Cover Sheet and faxing your information).
Need Assistance? Contact the HR representative listed on the announcement prior to the application deadline. We are available to assist you Monday-Friday during normal business hours. You must receive HR approval before deviating from these instructions. Be sure to APPLY EARLY as most assessments must be completed fully and submitted before the announcement closing.
GSA, Office of Strategic Communication
General Services Administration
Human Resources
1 WTC
New York, New York 10007
United States
Next steps
After the closing date/deadline:
ELIGIBILITY/QUALIFICATIONS: Your application will be reviewed for all requirements
REFERRAL TO MANAGEMENT: If you meet all the requirements, you may be referred to management for review and a possible interview.
SELECTION/TENTATIVE JOB OFFER: If you are selected, you will receive a tentative offer and start the suitability and/or security background investigation process.
FINAL JOB OFFER: Once our security office determines you can come onboard, you will be given a final offer, which is typically within 40 days after the announcement closes.
FINAL COMMUNICATION: Once the position is filled, we will notify you of your status. You may also check your status by logging into USAJOBS. Go to My USAJOBS and then to Applications.
Thank you for your interest in working for U.S. General Services Administration!
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
ALL required documents must be submitted before the closing date. Review the following list to determine what you need to submit.
GSA OIG Employees: Submit latest SF 50 (other than award SF 50)
CTAP eligible - submit a, b, and c: (a) proof of eligibility including agency notice; (b) SF-50, and (c) most recent performance appraisal.
Current or Former Political Appointees: Submit SF-50.
College transcripts: If you are using some or all of your college education to meet qualification requirements for this position, you must submit a photocopy of your college transcript(s). If selected for this job, you will be asked to provide an official transcript. For education completed outside the United States, also submit a valid foreign credential evaluation that substantiates possession of the required education.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Submit a complete online application including any required documents prior to 11:59 pm Eastern Time on the closing date of the announcement. You can modify or complete your application any time before the deadline. Simply return to USAJOBS, select the vacancy, and update your application. For more detailed instructions on how to apply, click here Apply for a GSA Job on the GSA website.
To begin, click the Apply Online button on the vacancy announcement.
Sign in or register on USAJobs and select a resume and documents to include in your application.
Once you have clicked Apply for this position now, you will be taken to the GSA site to complete the application process.
Click the Apply To This Vacancy and complete all steps in the application process until the Confirmation indicates your application is complete. If you click Return to USAJobs or get timed out prior to receiving confirmation, your application will not be submitted and cannot be considered for this job.
Note: Review the REQUIRED DOCUMENTS section of this announcement to determine which apply to you and must be submitted online. You may choose one or more of the following options to submit your document(s): Upload (from your computer); USAJOBS (click the "USAJOBS" link to complete the transfer process) or FAX (read the “Fax instructions provided prior to printing the Fax Cover Sheet and faxing your information).
Need Assistance? Contact the HR representative listed on the announcement prior to the application deadline. We are available to assist you Monday-Friday during normal business hours. You must receive HR approval before deviating from these instructions. Be sure to APPLY EARLY as most assessments must be completed fully and submitted before the announcement closing.
GSA, Office of Strategic Communication
General Services Administration
Human Resources
1 WTC
New York, New York 10007
United States
Next steps
After the closing date/deadline:
ELIGIBILITY/QUALIFICATIONS: Your application will be reviewed for all requirements
REFERRAL TO MANAGEMENT: If you meet all the requirements, you may be referred to management for review and a possible interview.
SELECTION/TENTATIVE JOB OFFER: If you are selected, you will receive a tentative offer and start the suitability and/or security background investigation process.
FINAL JOB OFFER: Once our security office determines you can come onboard, you will be given a final offer, which is typically within 40 days after the announcement closes.
FINAL COMMUNICATION: Once the position is filled, we will notify you of your status. You may also check your status by logging into USAJOBS. Go to My USAJOBS and then to Applications.
Thank you for your interest in working for U.S. General Services Administration!
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
