As an Administrative Officer, you will be administering, evaluating and coordinating the human capital operations for the organization's programs and activities.
Location of position: GSA, Office of Customer Experience
The Office of Customer Experience is responsible to improve the end-to-end experience of GSA customers by aligning operations to customer needs.
Summary
As an Administrative Officer, you will be administering, evaluating and coordinating the human capital operations for the organization's programs and activities.
Location of position: GSA, Office of Customer Experience
The Office of Customer Experience is responsible to improve the end-to-end experience of GSA customers by aligning operations to customer needs.
Your application will be considered if you are a nationwide:
• GSA employee currently employed in the Office of Customer Experience (OCE)
• GSA surplus or displaced employees in the local commuting area who qualify for the Career Transition Assistance Program (CTAP)
You must be serving on a career or career-conditional appointment, or under a noncompetitive Special Appointing Authority which provides for conversion to a permanent position in the Competitive Service.
Reviews and interprets agency and government-wide policies and directive materials, and initiates actions necessary to implement new or revised policies or procedures to ensure the organization’s compliance, including providing leadership, expert assistance, and authoritative advice on interpretation of governing policy in the OCE organization; researching the most sensitive, complex or otherwise controversial issues, utilizing all resources available; monitoring and evaluating administrative activities to provide efficient and effective support for the organization’s mission programs and to provide advice and technical assistance to various personnel on a wide variety of administrative program areas; and making recommendations for program and procedural improvements. Provides advisory services and technical assistance to the Director and staff on a broad range of human resources issues that involve considerable complexity; serves as a liaison to the Office of Human Resource Management (OHRM); and provides expert technical advice to the Chief Customer Officer in carrying out a variety of important and critical assignments in the areas of human resources, financial management, and other program areas. Conducts studies to identify and develop methods to resolve organizational problems or address issues which impact accomplishment of key organizational program goals and objectives, including serving as a purchase card holder, ensures micro-purchases for OCE and the Office of the Administrator are made in accordance with policy; and facilitating implementation of decisions made by the Director and ensures that the decisions are reflected in legislative and policy proposals and in internal and external directives. Monitors management practices relating to the organization of work, manpower utilization, establishment of positions and similar matters by guiding management efforts to manage and control resources in line with sound, economical administrative management principles.
US Citizenship or National (Residents of American Samoa and Swains Island)
Meet all eligibility criteria within 30 days of the closing date
Meet time-in-grade within 30 days of the closing date, if applicable
Register with the Selective Service if you are a male born after 12/31/1959
Direct Deposit of salary check to financial organization required.
If selected, you must meet the following conditions:
Receive authorization from OPM on any job offer you receive, if you are or were (within the last 5 years) a political Schedule A, Schedule C or Non-Career SES employee in the Executive Branch.
Serve a one year probationary period, if required.
Undergo and pass a background investigation (Tier 2 investigation level).
Have your identity and work status eligibility verified if you are not a GSA employee. We will use the Department of Homeland Security’s e-Verify system for this. Any discrepancies must be resolved as a condition of continued employment.
Qualifications
For each job on your resume, provide:
the exact dates you held each job (from month/year to month/year)
number of hours per week you worked (if part time).
If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume.
For a brief video on creating a Federal resume, click here.
The GS-13 base salary range starts at $78,681.00 per year. Locality pay will be determined once the duty location is established.
To qualify, you must have at least one year of specialized experience equivalent to the GS-12 level or higher in the Federal service. Specialized experience is experience in providing a wide variety of administrative services to enable efficient operation of a business or program office; analyzing work functions and processes and identifying process improvements; planning and coordinating budget and financial plans and operations; or developing and formulating alternative solutions to administrative matters.
Additional information
Bargaining Unit status: Not applicable
Relocation-related expenses are not approved and will be your responsibility.
Travel expenses associated with interviews may be approved. Determinations will be made on a case-by-case basis.
We are currently filling one vacancy, but additional vacancies may be filled through this announcement in this or other GSA organizations within the same commuting area, as needed; through other means; or not at all.
This may be a full-time telework position if outside of the Washington, DC metropolitan area and location will be established once selection is made. Applicants within the Washington, DC metropolitan area will be expected to report to 1800 F Street, NW, Washington, DC.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be scored on the questions you answer during the application process, which will measure your possession of the following competencies or knowledge, skills, and abilities. Your responses to these questions must be supported by your resume or your score may be lowered.
Ability to perform analytical studies and projects related to management improvement, productivity improvement, management controls, and continuity of operations planning.
1a. Knowledge of program analysis and financial analysis techniques, good business practices, and general management principles for planning, evaluating, and controlling projects and activities in assigned program area.
1b. Knowledge of human resources management practices and objectives as it relates to human resource activities to foster understanding of how the human resources process works and improves activities.
Ability to establish program objectives and goals, to make improvements and corrections; to evaluate program performance and progress; and to adjust to meet changing needs and requirements.
2a. Knowledge of administrative and financial management practices.
Skill in applying a wide range of qualitative and/or quantitative methods for analyzing operations and identifying strengths and weaknesses and to establish priorities.
3a. Knowledge of Government and agency regulations, policies, processes and procedures, including Federal laws and regulations, Executive Orders and agency directives.
Ability to deal diplomatically and tactfully with all levels of management and persuade others to accept controversial positions.
4a. Ability to exercise ingenuity and inventiveness in devising solutions to problems.
4b. Skill in written and oral communications and abilities to prepare, organize and deliver information and written materials to present a variety of issues and to make recommendations to program officials.
4c. Ability to present sensitive recommendations to higher authority, to obtain compliance with policies, to articulate positions/policy of vast technical complexity, and ability to represent the an organization on task forces.
Additional assessments may be used, and, if so, you will be provided with further instructions.
If you are eligible under GSA’s Career Transition Assistance Plan (CTAP), you must receive a score of 85 or higher to receive priority.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Submit a complete online application including any required documents prior to 11:59 pm Eastern Time on the closing date of the announcement. You can modify or complete your application any time before the deadline. Simply return to USAJOBS, select the vacancy, and update your application. For more detailed instructions on how to apply, click here: Apply for a GSA Job.
To begin, click the Apply Online button on the vacancy announcement.
Sign in or register on USAJobs and select a resume and documents to include in your application.
Once you have clicked Apply for this position now, you will be taken to the GSA site to complete the application process.
Click the Apply To This Vacancy and complete all steps in the application process until the Confirmation indicates your application is complete. If you click Return to USAJobs or get timed out prior to receiving confirmation, your application will not be submitted and cannot be considered for this job.
Note: Review the REQUIRED DOCUMENTS section of this announcement to determine which apply to you and must be submitted online. You may choose one or more of the following options to submit your document(s): Upload (from your computer); USAJOBS (click the "USAJOBS" link to complete the transfer process) or FAX (read the “Fax instructions” provided prior to printing the Fax Cover Sheet and faxing your information).
Need Assistance in Applying? Contact the HR representative listed on the announcement prior to the application deadline. We are available to assist you Monday-Friday during normal business hours. You must receive HR approval before deviating from these instructions. Be sure to APPLY EARLY as most assessments must be completed fully and submitted before the announcement closing.
GSA, Office of the Customer Experience
General Services Administration
OHRM, HR Services, Staff Offices Center B
1800 F Street NW
Washington, District of Columbia 20405
United States
Next steps
After the closing date/deadline:
ELIGIBILITY/QUALIFICATIONS: Your application will be reviewed for all requirements.
REFERRAL TO MANAGEMENT: If you meet all the requirements, you may be referred to management for review and a possible interview.
SELECTION/TENTATIVE JOB OFFER: If you are selected, you will receive a tentative offer and start the suitability and/or security background investigation process.
FINAL JOB OFFER:Once our security office determines you can come on board, you will be given a final offer, which is typically 40 days after the announcement closes.
FINAL COMMUNICATION: Once the position is filled, we will notify you of your status. You may also check your status by logging into USAJOBS. Go to My USAJOBS and then to Applications.
Thank you for your interest in working for U.S. General Services Administration!
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Submit a complete online application including any required documents prior to 11:59 pm Eastern Time on the closing date of the announcement. You can modify or complete your application any time before the deadline. Simply return to USAJOBS, select the vacancy, and update your application. For more detailed instructions on how to apply, click here: Apply for a GSA Job.
To begin, click the Apply Online button on the vacancy announcement.
Sign in or register on USAJobs and select a resume and documents to include in your application.
Once you have clicked Apply for this position now, you will be taken to the GSA site to complete the application process.
Click the Apply To This Vacancy and complete all steps in the application process until the Confirmation indicates your application is complete. If you click Return to USAJobs or get timed out prior to receiving confirmation, your application will not be submitted and cannot be considered for this job.
Note: Review the REQUIRED DOCUMENTS section of this announcement to determine which apply to you and must be submitted online. You may choose one or more of the following options to submit your document(s): Upload (from your computer); USAJOBS (click the "USAJOBS" link to complete the transfer process) or FAX (read the “Fax instructions” provided prior to printing the Fax Cover Sheet and faxing your information).
Need Assistance in Applying? Contact the HR representative listed on the announcement prior to the application deadline. We are available to assist you Monday-Friday during normal business hours. You must receive HR approval before deviating from these instructions. Be sure to APPLY EARLY as most assessments must be completed fully and submitted before the announcement closing.
GSA, Office of the Customer Experience
General Services Administration
OHRM, HR Services, Staff Offices Center B
1800 F Street NW
Washington, District of Columbia 20405
United States
Next steps
After the closing date/deadline:
ELIGIBILITY/QUALIFICATIONS: Your application will be reviewed for all requirements.
REFERRAL TO MANAGEMENT: If you meet all the requirements, you may be referred to management for review and a possible interview.
SELECTION/TENTATIVE JOB OFFER: If you are selected, you will receive a tentative offer and start the suitability and/or security background investigation process.
FINAL JOB OFFER:Once our security office determines you can come on board, you will be given a final offer, which is typically 40 days after the announcement closes.
FINAL COMMUNICATION: Once the position is filled, we will notify you of your status. You may also check your status by logging into USAJOBS. Go to My USAJOBS and then to Applications.
Thank you for your interest in working for U.S. General Services Administration!
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
