The position is located in the Office of Single-Family Housing (SFH), Office of Housing, Department of Housing and Urban Development (HUD). The mission of the Office of Housing is to contribute to building and preserving healthy neighborhoods and communities; maintain and expand homeownership, rental housing and healthcare opportunities; stabilize credit markets in time of economic disruption; operate with a high degree of public and fiscal accountability; and recognize and value its customers, staff, constituents and partners. The Office of Single-Family Housing (SFH) has provided affordable homeownership and refinancing opportunities to individuals and families for over 80 years, by making home loans more readily available through the SFH mortgage insurance programs. SFH programs insure mortgage lenders against losses from default, enabling lenders to provide mortgage financing on favorable terms to homebuyers. The Office of Single-Family Asset Management (OSFAM) publishes policy to help protect homeowners and the Government’s financial interests in Federal Housing Administration (FHA) insured mortgages from the point of loan insurance, until loan payoff or disposition. There are two Divisions within the Office: The Asset Management and Disposition Division (AMDD) and the Loan Servicing and Loss Mitigation Division (LSLMD).

The Director, Office of Single-Family Asset Management serves as the principal advisor to the Deputy Assistant Secretary (DAS) for Single Family Housing on all matters pertaining to preservation, management, and disposition of HUD-owned Single-Family properties. The incumbent is responsible for overall development, management and implementation of Single-Family servicing policies for the Office of Housing.

• Establishes policies for servicing the FHA Single Family forward and reverse loan portfolios that protects taxpayers and supports HUD’s mission of sustainable homeownership.
• Ensures FHA’s approved servicers are trained on FHA’s policies and procedures. Monitors FHA approved servicers’ performance and addressing performance issues for the forward and reverse loan portfolio.
• Oversees the management of the Department’s portfolio of assigned mortgages.
• Represents the DAS in meetings with industry groups, professional associations, State and local officials of other executive agencies.  Assists the DAS in determining legislative and administrative recommendations affecting Single Family housing program requirements to be transmitted to Congress.
• Represents the Department at conferences and meetings between government and industry officials to discuss issues involving the servicing or mortgages under HUD’s single-family housing programs.
• Oversees the analysis of proposed or pending legislations and administrative rules and regulations concerning acquired property activities and the Department of Veterans Affairs, Department of Defense, and others as they pertain to functions of the Office.
• Oversees the planning and direction of special studies, research, and surveys for the purpose of improving the efficiency, economy and effectiveness of HUD’s Single Family real estate owned (REO) program. Directs the study of existing methods and procedures followed by the other Federal agencies and private industry in acquisition and disposal activities throughout the country, visiting field sites as necessary to discuss and evaluate the results firsthand.
• Coordinates activities with the Office of Lender Activities and Program Compliance to ensure appropriate oversight of FHA approved servicing lenders.
• Reviews reports made by HUD, the Inspector General, and Government Accountability Office (GAO) auditors, and others pertaining to Single Family servicing including loss mitigation, partial claim requirements, pre-foreclosure sales, approval of deeds-in-lieu of foreclosure actions, claims without conveyance of title, foreclosure processing, Secretary-Held portfolios, REO disposition program and lender oversight, and makes appropriate recommendations to the DAS.
• Represents the Office and actively participates in the development of management systems, both in-house and with contractors from the private sector, including outputs and inputs, review and approval of preliminary and final system designs, and other processes involved in implementation.

Conditions of employment

• Must be a US Citizen.
• Must be able to obtain and maintain a Public Trust security clearance.
• A one-year probationary period is required, if not previously completed.
• Must meet Mandatory Technical Qualifications (MTQs)
• Will be required to submit a Public Financial Disclosure Report, SF-278.
• Must meet Executive Core Qualifications (ECQs).

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Qualifications

As a basic requirement, you must have progressively responsible executive leadership and supervisory experience that is indicative of senior executive level managerial capability. This experience should be sufficiently broad in scope and at a major management level in a large or complex organization. Experience must have been at a sufficiently high level of difficulty to clearly show that the candidate possesses the required professional, technical, and executive core qualifications set forth below. Your experience should demonstrate that you have the knowledge, skills and abilities to successfully fulfill responsibilities inherent in most SES positions. If your experience does not include these basic qualifications, you will not be determined to be qualified for this position.

YOU MUST FULLY ADDRESS EACH MTQ AND ECQ TO BE RATED FOR FURTHER CONSIDERATION.

Current or former career SES employees, or OPM/QRB Candidate Development Program (CDP) candidates are not required to address the ECQs, but MUST fully address the MTQs.

MANDATORY TECHNICAL QUALIFICATIONS (MTQs): In addition to the qualifying experience, applicants must possess the following technical qualifications that represent the knowledge, skills, and abilities essential to perform the duties and responsibilities of the position.  Your MTQ narratives should be no more than 1 page per MTQ.  You must fully address each MTQ to be rated for further consideration.

1. Professional knowledge of the policies, program guidelines, standards and operating procedures for all servicing and asset disposition aspects of single-family housing programs including all single-family mortgage insurance programs under the National Housing Act; and knowledge of the risks associated with a national single-family mortgage insurance program.
2. Experience with business transformation initiatives including developing and implementing systems and process changes, both in-house and with contractors from the private sector.
3. Ability to develop and implement organizational policies, plans, procedures, and operating guidelines resulting in a strong, sustainable organizational framework that successfully mitigates credit, operational and institutional risk.

EXECUTIVE CORE QUALIFICATIONS (ECQs):

Introduction: The Office of Personnel Management (OPM) has identified five Executive Core Qualifications (ECQs).  The ECQs were designed to assess executive experience and potential - not technical expertise. They measure whether an individual has the broad executive skills needed to succeed in a variety of SES positions - not whether they are the most superior candidates for a particular position. Successful competence in the SES requires competence in each ECQ.  Candidates must demonstrate executive experience in all five (5) ECQs.  Your application should reflect an overall record of the knowledge, skills and abilities necessary to succeed in the SES. 

Your ECQ narratives should be no more than 10 pages.  Examples of good qualifications statements and the use of the C-C-A-R model (Challenge/Context/Action/Results), the preferred method of writing your ECQs, is provided in OPM's Guide to SES Qualifications.  You must fully address each ECQ to be rated for further consideration.

Format: For each of the five ECQs, provide at least one example of your qualifications using the four C-C-A-R elements.

1. Challenge - Describe a specific problem or goal.

2. Context - Talk about the individuals and groups you worked with, and/or the environment in which you worked to tackle a particular challenge (e.g., clients, co-workers, members of Congress, shrinking budget, low morale).

3. Action - Discuss the specific actions you took to address a challenge.

4. Results - Give specific examples of the results of your actions.

These accomplishments demonstrate the quality and effectiveness of your leadership skills.

NOTE: Your responses to the five ECQs must describe the context and the results of your achievements in lay terminology, free of jargon and excessive reliance on acronyms.

ECQ 1 - LEADING CHANGE - This core qualification involves the ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment. (Leadership Competencies: creativity and innovation, external awareness, flexibility, strategic thinking and vision).

ECQ 2 - LEADING PEOPLE - This core qualification involves the ability to lead people toward meeting the organization's vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts. (Leadership Competencies: conflict management, leveraging diversity, developing others and team building).

ECQ 3 - RESULTS DRIVEN - This core qualification involves the ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks. (Leadership Competencies: accountability, customer service, decisiveness, entrepreneurship, problem solving and technical credibility).

ECQ 4 - BUSINESS ACUMEN - This core qualification involves the ability to manage human, financial, and information resources strategically. (Leadership competencies: financial management, human capital management and technology management).

ECQ 5 - BUILDING COALITIONS - This core qualification involves the ability to build coalitions internally and with other Federal agencies, State and Local governments, nonprofit and private-sector organizations, foreign governments, or international organizations to achieve common goals. (Leadership Competencies: partnering, political savvy and influencing/negotiating).

To be considered for this position, you MUST submit a written statement addressing each MTQ and ECQ. Failure to address both of the MTQs and ECQs, will adversely affect your chances for referral or selection.

Current or former career SES employees, or OPM/QRB Candidate Development Program (CDP) candidates are not required to address the ECQs, but MUST fully address the MTQs.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Applicants will be evaluated against their responses to the Mandatory Technical Qualifications (MTQs) and Executive Core Qualifications (ECQs). As a supplement to your application, please provide examples of relevant experience, training, and personal achievements, which fully address each of the ECQs and MTQs. The examples should be clear and concise and show levels of accomplishment and degree of responsibility. FAILURE TO FULLY ADDRESS THE REQUIRED QUALIFICATIONS WILL RESULT IN YOUR APPLICATION BEING DISQUALIFIED.