As a Supervisory Customer Service Director, you will lead a virtual team of Customer Service Directors and Market Analysts across the Mid-Atlantic Region to assist Federal, State, and Local customers utilize GSA Solutions. This position requires approximately 30% travel.
Location of position:
GSA Federal Acquisition Service
Philadelphia Regional Office Building
Customer & Stakeholder Engagement Division
100 South Independence Mall West, Philadelphia, PA
Summary
As a Supervisory Customer Service Director, you will lead a virtual team of Customer Service Directors and Market Analysts across the Mid-Atlantic Region to assist Federal, State, and Local customers utilize GSA Solutions. This position requires approximately 30% travel.
Location of position:
GSA Federal Acquisition Service
Philadelphia Regional Office Building
Customer & Stakeholder Engagement Division
100 South Independence Mall West, Philadelphia, PA
Your application will be considered if you are a:
• GSA employee must be employed in FAS, R3, in the Philadelphia, PA commuting area
• GSA surplus or displaced employees in the local commuting area who qualify for the Career Transition Assistance Program (CTAP)
You must be serving on a career or career-conditional appointment, or under a noncompetitive Special Appointing Authority which provides for conversion to a permanent position in the Competitive Service.
US Citizenship or National (Residents of American Samoa and Swains Island)
Meet all eligibility criteria within 30 days of the closing date
Meet time-in-grade within 30 days of the closing date, if applicable
Register with the Selective Service if you are a male born after 12/31/1959
If selected, you must meet the following conditions:
Receive authorization from OPM on any job offer you receive, if you are or were (within the last 5 years) a political Schedule A, Schedule C or Non-Career SES employee in the Executive Branch.
Serve a one year probationary period, if required.
Undergo and pass a background investigation (Tier 4 investigation level).
Have your identity and work status eligibility verified if you are not a GSA employee. We will use the Department of Homeland Security’s e-Verify system for this. Any discrepancies must be resolved as a condition of continued employment.
Complete a financial disclosure report to verify that no conflict, or an appearance of conflict, exists between your financial interest and this position
Serve a one year supervisory or managerial probationary period, if required
Have a valid driver's license
Qualifications
For each job on your resume, provide:
the exact dates you held each job (from month/year to month/year)
number of hours per week you worked (if part time).
If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume.
For a brief video on creating a Federal resume, click here.
The GS-14 salary range starts at $117,188 per year.
To qualify, you must have at least one year of specialized experience equivalent to the GS-13 level or higher in the Federal service.
Specialized experience is defined as directing, planning and leading business development, customer service and marketing campaigns and initiatives.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Health insurance (choose from a wide range of plans)
Life insurance coverage with several options
Sick leave and vacation time, including 10 paid holidays per year
Thrift Savings Plan (similar to a 401(k) plan)
Flexible work schedules
Transit and child care subsidies
Flexible spending accounts
Long-term care insurance
Training and development
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be scored on the questions you answer during the application process, which will measure your possession of the following competencies or knowledge, skills, and abilities. Your responses to these questions must be supported by your resume or your score may be lowered.
Broad and comprehensive knowledge and understanding of agency products, services and programs.
Knowledge of supervisory techniques to lead employees to complete performance objectives in a timely manner, analyze organizational and operational problems and develop solutions
Skill in effectively developing and implementing customer account programs and strategies.
Expert skill in building coalitions and communication strategies.
Ability to communicate orally and in writing.
Advanced knowledge and expert skill in applying market trends to customer planning and assistance. Ability to think innovatively.
Additional assessments may be used, and, if so, you will be provided with further instructions.
If you are eligible under GSA’s Career Transition Assistance Plan (CTAP), you must receive a score of 85 or higher to receive priority.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Health insurance (choose from a wide range of plans)
Life insurance coverage with several options
Sick leave and vacation time, including 10 paid holidays per year
Thrift Savings Plan (similar to a 401(k) plan)
Flexible work schedules
Transit and child care subsidies
Flexible spending accounts
Long-term care insurance
Training and development
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
ALL required documents must be submitted before the closing date. Review the following list to determine what you need to submit.
GSA OIG Employees: Submit latest SF 50 (other than award SF 50)
If you are CTAP eligible - submit a, b, and c: (a) proof of eligibility including agency notice; (b) SF-50, and (c) most recent performance appraisal.
Current or Former Political Appointees: Submit SF-50.
College transcripts: If you are using some or all of your college education to meet qualification requirements for this position, you must submit a photocopy of your college transcript(s). If selected, an official transcript will be required prior to appointment. For education completed outside the United States, also submit a valid foreign credential evaluation that substantiates possession of the required education.
Superior Academic Achievement: Submit transcripts as described above. If you qualify based on your class rank or honor society membership, submit documentation of it.
Contracting Documentation: Submit A or B:
(A) Mandatory contracting training - submit a or b below:
(a) GSA’s Mandatory Training Requirements which can be met by one of the following: Completion of Training listed in Level I & II of FAC-C Course Requirements (use the link to view specific courses); or if you have a FAC-C Level II or III, or a DAWIA level II or III certification, your training is fully qualifying for GSA's Mandatory Training requirement. If your certification is over 2 years old, 80 hours of Continuous Learning Points are required to maintain certification.
(b) list of completed courses including: official course title, course number, training provider, training hours completed, and the date completed
(B)Proof of contracting certification - submit the following:
(a) FAC-C or DAWIA Level II or higher certification (copy of certificate)
If certification is over 2 years old, also submit (b) or (c) below:
(b) Continuous Learning Points (CLPs) history identifying the completion of 80 CLPs every two years. The 80 CLPs every two years must be from the issuance date of certification to current period.
(c) If you are a FAITAS member, you may submit your Continuous Learning Achievement Certificate from FAITAS. On your "My Continuous Learning" page, click on the "approved" link under Achievement Status to print a copy of your most recent certificate.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Submit a complete online application including any required documents prior to 11:59 pm Eastern Time on the closing date of the announcement. You can modify or complete your application any time before the deadline. Simply return to USAJOBS, select the vacancy, and update your application. For more detailed instructions on how to apply, click here: Apply for a GSA Job.
To begin, click the Apply Online button on the vacancy announcement.
Sign in or register on USAJobs and select a resume and documents to include in your application.
Once you have clicked Apply for this position now, you will be taken to the GSA site to complete the application process.
Click the Apply To This Vacancy and complete all steps in the application process until the Confirmation indicates your application is complete. If you click Return to USAJobs or get timed out prior to receiving confirmation, your application will not be submitted and cannot be considered for this job.
Note: Review the REQUIRED DOCUMENTS section of this announcement to determine which apply to you and must be submitted online. You may choose one or more of the following options to submit your document(s): Upload (from your computer); USAJOBS (click the "USAJOBS" link to complete the transfer process) or FAX (read the “Fax instructions” provided prior to printing the Fax Cover Sheet and faxing your information).
Need Assistance in Applying? Contact the HR representative listed on the announcement prior to the application deadline. We are available to assist you Monday-Friday during normal business hours. You must receive HR approval before deviating from these instructions. Be sure to APPLY EARLY as most assessments must be completed fully and submitted before the announcement closing.
GSA, Federal Acquisition Service
General Services Administration
Human Resources Division (CRFD
10 Causeway Street, Room 1080
Boston, Massachusetts 02222
United States
Next steps
After the closing date/deadline:
ELIGIBILITY/QUALIFICATIONS: Your application will be reviewed for all requirements.
REFERRAL TO MANAGEMENT: If you meet all the requirements, you may be referred to management for review and a possible interview.
SELECTION/TENTATIVE JOB OFFER: If you are selected, you will receive a tentative offer and start the suitability and/or security background investigation process.
FINAL JOB OFFER:Once our security office determines you can come on board, you will be given a final offer, which is typically 40 days after the announcement closes.
FINAL COMMUNICATION: Once the position is filled, we will notify you of your status. You may also check your status by logging into USAJOBS. Go to My USAJOBS and then to Applications.
Thank you for your interest in working for U.S. General Services Administration!
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
ALL required documents must be submitted before the closing date. Review the following list to determine what you need to submit.
GSA OIG Employees: Submit latest SF 50 (other than award SF 50)
If you are CTAP eligible - submit a, b, and c: (a) proof of eligibility including agency notice; (b) SF-50, and (c) most recent performance appraisal.
Current or Former Political Appointees: Submit SF-50.
College transcripts: If you are using some or all of your college education to meet qualification requirements for this position, you must submit a photocopy of your college transcript(s). If selected, an official transcript will be required prior to appointment. For education completed outside the United States, also submit a valid foreign credential evaluation that substantiates possession of the required education.
Superior Academic Achievement: Submit transcripts as described above. If you qualify based on your class rank or honor society membership, submit documentation of it.
Contracting Documentation: Submit A or B:
(A) Mandatory contracting training - submit a or b below:
(a) GSA’s Mandatory Training Requirements which can be met by one of the following: Completion of Training listed in Level I & II of FAC-C Course Requirements (use the link to view specific courses); or if you have a FAC-C Level II or III, or a DAWIA level II or III certification, your training is fully qualifying for GSA's Mandatory Training requirement. If your certification is over 2 years old, 80 hours of Continuous Learning Points are required to maintain certification.
(b) list of completed courses including: official course title, course number, training provider, training hours completed, and the date completed
(B)Proof of contracting certification - submit the following:
(a) FAC-C or DAWIA Level II or higher certification (copy of certificate)
If certification is over 2 years old, also submit (b) or (c) below:
(b) Continuous Learning Points (CLPs) history identifying the completion of 80 CLPs every two years. The 80 CLPs every two years must be from the issuance date of certification to current period.
(c) If you are a FAITAS member, you may submit your Continuous Learning Achievement Certificate from FAITAS. On your "My Continuous Learning" page, click on the "approved" link under Achievement Status to print a copy of your most recent certificate.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Submit a complete online application including any required documents prior to 11:59 pm Eastern Time on the closing date of the announcement. You can modify or complete your application any time before the deadline. Simply return to USAJOBS, select the vacancy, and update your application. For more detailed instructions on how to apply, click here: Apply for a GSA Job.
To begin, click the Apply Online button on the vacancy announcement.
Sign in or register on USAJobs and select a resume and documents to include in your application.
Once you have clicked Apply for this position now, you will be taken to the GSA site to complete the application process.
Click the Apply To This Vacancy and complete all steps in the application process until the Confirmation indicates your application is complete. If you click Return to USAJobs or get timed out prior to receiving confirmation, your application will not be submitted and cannot be considered for this job.
Note: Review the REQUIRED DOCUMENTS section of this announcement to determine which apply to you and must be submitted online. You may choose one or more of the following options to submit your document(s): Upload (from your computer); USAJOBS (click the "USAJOBS" link to complete the transfer process) or FAX (read the “Fax instructions” provided prior to printing the Fax Cover Sheet and faxing your information).
Need Assistance in Applying? Contact the HR representative listed on the announcement prior to the application deadline. We are available to assist you Monday-Friday during normal business hours. You must receive HR approval before deviating from these instructions. Be sure to APPLY EARLY as most assessments must be completed fully and submitted before the announcement closing.
GSA, Federal Acquisition Service
General Services Administration
Human Resources Division (CRFD
10 Causeway Street, Room 1080
Boston, Massachusetts 02222
United States
Next steps
After the closing date/deadline:
ELIGIBILITY/QUALIFICATIONS: Your application will be reviewed for all requirements.
REFERRAL TO MANAGEMENT: If you meet all the requirements, you may be referred to management for review and a possible interview.
SELECTION/TENTATIVE JOB OFFER: If you are selected, you will receive a tentative offer and start the suitability and/or security background investigation process.
FINAL JOB OFFER:Once our security office determines you can come on board, you will be given a final offer, which is typically 40 days after the announcement closes.
FINAL COMMUNICATION: Once the position is filled, we will notify you of your status. You may also check your status by logging into USAJOBS. Go to My USAJOBS and then to Applications.
Thank you for your interest in working for U.S. General Services Administration!
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
