Clarification from the agency

Your application will be considered if you: • GSA employee employed in the Central Office and National Capital Region Public Buildings Service, • GSA surplus or displaced employee in the local commuting area who qualify for the Career Transition Assistance Program (CTAP) You must be serving on career or career-conditional appointment, or under a noncompetitive Special Appointing Authority which provides for conversion to a permanent position in the Competitive Service.

As a National Client Executive, you will perform the following duties:

• Developing, coordinating and leveraging internal and external relationships between the client and GSA to achieve agencies' business objectives. Responsible for developing and maintaining a strategic organizational relationship with the client at the national level and acting as an internal national expert on the client's mission, strategic direction, and workplace needs. Proactively develops relationships across the client's organizations, including with senior leadership, to strategically position the agency to facilitate accomplishment of the client's mission.
• Lead and coordinate national client initiatives and projects, potentially including cross-functional planning, project, and initiative teams. Lead and coordinate the exchange of information, communication, and feedback, throughout PBS. Coordinate with Regional Client Executives to ensure team resources are sufficient to ensure excellence as workload fluctuates. Promote a client focused approach designed to integrate client initiatives and perspectives into the PBS business model. Present an integrated view of the client to GSA business lines to provide context for the client’s business and workplace needs, and serves as adviser to GSA leadership regarding customer strategy, history, and relationships. 
• Plan and/or directs complex management-directed program evaluations and service delivery studies requiring the identification and assessment of a variety of operational issues, including evaluating alternative client solutions and recommending appropriate actions for the resolution of recurring or long-standing problems. Analysis and evaluation of these requirements often involves the development of new or modified methods, service delivery structures and processes, modifications to established Agency procedures or guidelines, etc.
• Gather, analyze, and share client and GSA business intelligence. As the national expert in client intelligence, conduct research to understand the client's mission and business drivers and assess factors which may impact its workplace needs nationwide.
• Remain informed and current regarding the products, services, and expertise offered by PBS, the Federal Acquisition Service, the Office of Citizens Services and Innovative Technologies and the Office of Government-wide Policy, in order to identify client business needs.

Conditions of employment

• US Citizenship or National (Residents of American Samoa and Swains Island)
• Meet all eligibility criteria within 30 days of the closing date
• Meet time-in-grade within 30 days of the closing date, if applicable
• Register with Selective Service, if you are a male born after 12/31/1959

If selected, you must meet the following conditions:

• Receive authorization from OPM on any job offer you receive, if you are or were (within the last 5 years) a political Schedule A, Schedule C or Non-Career SES employee in the Executive Branch.
• Undergo and pass a background investigation (Tier 2 investigation level).

Qualifications

For each job on your resume, provide:

• the exact dates you held  each job (from month/year to month/year)
• number of hours per week you worked (if part time).    

If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume.

For a brief video on creating a Federal resume, click here. 

The GS-15 base pay salary range starts at $109,366 per year.  Locality Pay will be added after selection.   

The location of this position is negotiable after selection.   The incumbent may be selected for one of the following duty stations that are GSA Regional or National Offices:  Washington, DC; Boston, MA; New York, NY; Philadelphia, PA; Atlanta, GA;  Chicago, IL; Kansas City, MO; Fort Worth, TX; Denver, CO; San Francisco, CA; Auburn, WA. 

This position is not a Full-Time Telework position.   

SPECIALIZED EXPERIENCE:

You must have one year of specialized experience equivalent to the GS-14 in the Federal service. Specialized experience is defined as leading initiatives and projects focusing on improving customer relationships and integrating client initiatives into the Public Buildings Service or large real estate organization’s business model; leading business reviews with higher-level client management to develop approaches to managing and assessing the organization's performance efficiency; monitoring accountability requirements; and recommending solutions to problems/concerns.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be scored on the questions you answer during the application process, which will measure your possession of the following competencies or knowledge, skills, and abilities. Your responses to these questions must be supported by your resume or your score may be lowered.  .

1. Knowledge of a diverse range of business and industry concepts and practices, as well as an expert knowledge of GSA tenant and client agencies' needs, requirements and client satisfaction drivers; advanced knowledge and skill in applying analytical and evaluative methods and techniques to issues and problem resolution strategies involving client agencies.
2. Knowledge of project planning, project management, prospectus development, realty practices, and asset management concepts, governing regulations, and program criteria to evaluate program activities and recommend changes to same based on analysis and application of practice used within the industry, other agencies or other GSA offices.
3. Skills to apply a wide range of qualitative and/or quantitative methods for assessing and improving strategic customer relationships, and for interpreting and applying complex legislative, policy and
   regulatory decisions.
4. Knowledge account management including strategic account management methods, processes, and metrics and/or customer service standards and practices.
5. Skill in applying this knowledge to complex problems not susceptible to treatment by accepted methods, and/or to make recommendations that significantly change, interpret or develop important public policies and programs.

Additional assessments may be used, and, if so, you will be provided with further instructions.

If you are eligible under GSA’s Career Transition Assistance Plan (CTAP), you must receive a score of 85 or higher to receive priority.