This position is located in the United States Department of the Treasury, Treasury Inspector General for Tax Administration (TIGTA), within the Office of Information Technology (OIT). The incumbent serves as an Assistant Director for the Service Desk and is responsible for planning, organizing, coordinating, and managing TIGTA’s Service Desk operations including the responsibilities of directing and monitoring the activities of subordinate positions within the Service Desk group.
Summary
This position is located in the United States Department of the Treasury, Treasury Inspector General for Tax Administration (TIGTA), within the Office of Information Technology (OIT). The incumbent serves as an Assistant Director for the Service Desk and is responsible for planning, organizing, coordinating, and managing TIGTA’s Service Desk operations including the responsibilities of directing and monitoring the activities of subordinate positions within the Service Desk group.
1. Within the local commuting area and are current or former federal employees qualifying as Status Candidates, Federal employees currently serving on a VRA, CTAP/ICTAP eligibles, eligible for special hiring authorities (e.g., the Schedule A appointment for persons with disabilities, or covered by an Interchange Agreement); OR
2. Individuals, no matter where you reside, who are VEOA eligibles; OR
3. Land Management employees eligible under Public Law 114-47.
- Ensure high quality IT end user services by implementing and maintaining Information Technology Service Management (ITSM) best practices.
- Supervise the work of Section employees within the Service Desk, serving as a project manager for a variety of information technology and other related projects.
- Plan work to be accomplished by subordinates within the Section, setting and adjusting short-term priorities and deadlines for work completion.
- Assign work to subordinates based on the nature of the work to be performed, priorities, selective consideration of task difficulty and the capabilities of employees.
- Make decisions upon, and give advice and counsel to employees regarding work and administrative matters to include those issues presented by employees themselves.
Click "Print Preview" to review the entire announcement before applying.
Must be U.S. Citizens or U.S. Nationals.
The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your resume.
Qualifications
You must meet the following requirements by the closing date of this announcement.
Specialized experience: For the GS-14, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-13 grade level in the Federal service. Specialized experience for this position includes: [provide specialized experience]
- Managing projects in the conception, design and development of integrated computer hardware and software information systems. AND - Providing advice and recommendations to resolve integration issues related to the implementation of new systems. AND - Managing the planning and delivery of customer support programs that provide the full range of IT services to end-users of IT hardware and software throughout the organization.
In addition to meeting specialized experience, applicants must also show proficiency in 1) attention to detail, 2) customer service, 3) oral communication, and 4) problem solving.
In addition to the above requirements, you must meet the following time-in-grade requirement, if applicable: For the GS-14 you must have been at the GS-13 level for 52 weeks.
Additional information
- We may select from this announcement or any other source to fill one or more vacancies. - This is a non-bargaining unit position. - We offer opportunities for flexible work schedules.
CONDITIONS OF EMPLOYMENT: - A one year probationary period may be required. - Must successfully complete a background investigation. - Secret – Background Investigation will be required. - You will be required to regularly report to the Duty Station listed above. While teleworking is an option, approval is at management’s discretion based on duties, business needs, performance, etc. - File a Confidential Financial Disclosure Report within 30 days of appointment and annually from then on. - Undergo an income tax verification. - Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency. - If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so. - Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer. - Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Our comprehensive benefits are very generous. Our benefits package includes:
- Challenging work, opportunities for advancement, competitive salaries, bonuses and incentive awards. - Ten paid holidays, 13 days of sick leave, and 13 to 26 days of vacation time each year. - Access to insurance programs that may be continued after you retire. - A wide choice of health insurance plans, coverage for pre-existing conditions, and no waiting periods. We pay a substantial amount (up to 75%) of the health insurance premiums. - A retirement program which includes employer-matching contributions. - Learn more about Federal benefits programs at: https://help.usajobs.gov/index.php/Pay_and_Benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your application includes your résumé, responses to the online questions, and required supporting documents. Please be sure that your résumé includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your résumé may result in a “not qualified” determination.
Rating: Your application will be evaluated in the following areas: Technical, Communication and Leadership. Your application will be rated and ranked among others, based on your responses to the online questions, regarding your experience, education, training, performance appraisals and awards relevant to the duties of this position. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.
Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Our comprehensive benefits are very generous. Our benefits package includes:
- Challenging work, opportunities for advancement, competitive salaries, bonuses and incentive awards. - Ten paid holidays, 13 days of sick leave, and 13 to 26 days of vacation time each year. - Access to insurance programs that may be continued after you retire. - A wide choice of health insurance plans, coverage for pre-existing conditions, and no waiting periods. We pay a substantial amount (up to 75%) of the health insurance premiums. - A retirement program which includes employer-matching contributions. - Learn more about Federal benefits programs at: https://help.usajobs.gov/index.php/Pay_and_Benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
A complete application includes 1. A résumé, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible).
It is anticipated that there will be significant interest in the announcement. As a result, the announcement will close at 11:59 p.m. ET on the date of receipt of the 100th application or at 11:59 p.m. ET on 12/20/19; whichever occurs first. Any required documents should be submitted at the time that you apply as documents will not be accepted after the vacancy closes.
All applicants are required to submit a résumé either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) To receive full credit for relevant experience, please list the month/date/year and number of hours worked for experience listed on your résumé. We suggest that you preview the online questions, as you may need to customize your résumé to ensure that it supports your responses to these questions. Please view résumé tips.
CURRENT AND FORMER FEDERAL EMPLOYEES -- Documentation Relating to Your Federal Employment: - Submit a copy of your SF-50, Notification of Personnel Action, which shows your current (or most recent) grade and competitive service status. (The “position occupied” block on the SF-50 should show a “1” and your “tenure” block should show a “1” or “2”.) - If you are currently on a Veterans Recruitment Appointment (VRA), submit a copy of an SF-50 showing that. Also, you must submit a copy of your DD214 or other documentation showing dates of service and type of discharge and any other applicable documents such as SF-15, VA letters, etc. - Indicate on your application the highest permanent grade you have held; if this grade is different from your current grade, submit a copy of an additional SF-50 showing this grade. - PERFORMANCE APPRAISAL: Provide a copy of your most recent rating of record (i.e., final annual performance appraisal issued and signed by appropriate management official). If the rating of record you submit is not dated within the last 18 months, you must provide an explanation in your application as to why one has not been issued within the past 18 months.
CAREER TRANSITION ASSISTANCE PLAN (CTAP) OR INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP) DOCUMENTATION: If you are a displaced or surplus Federal employee, click CTAP/ICTAP for eligibility and a detailed list of required documents.
If you are applying under a special hiring authority (e.g. Military Spouses, Interchange Agreement, VEOA, Schedule A Disability, etc.), please see applicant guide for required documentation. In order to be eligible under one of these authorities, you must submit all required documentation as outlined in the applicant guide.
Recommended Documents: In addition, we recommend that you submit copies of the following:
- A list of awards received while employed with the Federal government.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Treasury Inspector General for Tax Administration (TIGTA) has partnered with the Treasury's Bureau of the Fiscal Service to provide certain personnel services to its organization. Fiscal Service's responsibilities include advertising vacancies, accepting and handling applications, and extending job offers.
The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 5:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.
TIGTA provides reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact us if you require this for any part of the application and hiring process.
To begin, either click the “Create a New Account” button and follow the prompts to register or if you previously registered, click the "Apply Online" button and follow the prompts.
You will be re-directed to TIGTA's CareerConnector system to complete your application process; answer the online questions, and submit all required documents. (To submit supporting documents, click one of the available options; Upload; Fax; or Reuse existing documents. To protect your privacy, we suggest you first remove your SSN). Also, go to “My Account” to view and update your information, as necessary.
To complete, you must click the “Finish” button located at the bottom of the “Application Review” page.
To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application.
To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
TIGTA
See "How to Apply"
Parkersburg, West Virginia 26101
United States
Next steps
To check the status of your application for this position, please follow these steps:
1. Login to your USAJOBS account, select the "Applications" section and click on the vacancy you would like to view and have already applied for.
2. Under "application status," click "additional application information" and you will be taken to the CareerConnector website where you can check your application status. The "additional application information" link may not be available if your application status says "Unavailable." This indicates that your application is not complete.
If the "additional application information" link is not available and the vacancy is still open, you can click on the job announcement and "Update Application" to be taken back to the CareerConnector portion of the application.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
A complete application includes 1. A résumé, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible).
It is anticipated that there will be significant interest in the announcement. As a result, the announcement will close at 11:59 p.m. ET on the date of receipt of the 100th application or at 11:59 p.m. ET on 12/20/19; whichever occurs first. Any required documents should be submitted at the time that you apply as documents will not be accepted after the vacancy closes.
All applicants are required to submit a résumé either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) To receive full credit for relevant experience, please list the month/date/year and number of hours worked for experience listed on your résumé. We suggest that you preview the online questions, as you may need to customize your résumé to ensure that it supports your responses to these questions. Please view résumé tips.
CURRENT AND FORMER FEDERAL EMPLOYEES -- Documentation Relating to Your Federal Employment: - Submit a copy of your SF-50, Notification of Personnel Action, which shows your current (or most recent) grade and competitive service status. (The “position occupied” block on the SF-50 should show a “1” and your “tenure” block should show a “1” or “2”.) - If you are currently on a Veterans Recruitment Appointment (VRA), submit a copy of an SF-50 showing that. Also, you must submit a copy of your DD214 or other documentation showing dates of service and type of discharge and any other applicable documents such as SF-15, VA letters, etc. - Indicate on your application the highest permanent grade you have held; if this grade is different from your current grade, submit a copy of an additional SF-50 showing this grade. - PERFORMANCE APPRAISAL: Provide a copy of your most recent rating of record (i.e., final annual performance appraisal issued and signed by appropriate management official). If the rating of record you submit is not dated within the last 18 months, you must provide an explanation in your application as to why one has not been issued within the past 18 months.
CAREER TRANSITION ASSISTANCE PLAN (CTAP) OR INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP) DOCUMENTATION: If you are a displaced or surplus Federal employee, click CTAP/ICTAP for eligibility and a detailed list of required documents.
If you are applying under a special hiring authority (e.g. Military Spouses, Interchange Agreement, VEOA, Schedule A Disability, etc.), please see applicant guide for required documentation. In order to be eligible under one of these authorities, you must submit all required documentation as outlined in the applicant guide.
Recommended Documents: In addition, we recommend that you submit copies of the following:
- A list of awards received while employed with the Federal government.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Treasury Inspector General for Tax Administration (TIGTA) has partnered with the Treasury's Bureau of the Fiscal Service to provide certain personnel services to its organization. Fiscal Service's responsibilities include advertising vacancies, accepting and handling applications, and extending job offers.
The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 5:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.
TIGTA provides reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact us if you require this for any part of the application and hiring process.
To begin, either click the “Create a New Account” button and follow the prompts to register or if you previously registered, click the "Apply Online" button and follow the prompts.
You will be re-directed to TIGTA's CareerConnector system to complete your application process; answer the online questions, and submit all required documents. (To submit supporting documents, click one of the available options; Upload; Fax; or Reuse existing documents. To protect your privacy, we suggest you first remove your SSN). Also, go to “My Account” to view and update your information, as necessary.
To complete, you must click the “Finish” button located at the bottom of the “Application Review” page.
To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application.
To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
TIGTA
See "How to Apply"
Parkersburg, West Virginia 26101
United States
Next steps
To check the status of your application for this position, please follow these steps:
1. Login to your USAJOBS account, select the "Applications" section and click on the vacancy you would like to view and have already applied for.
2. Under "application status," click "additional application information" and you will be taken to the CareerConnector website where you can check your application status. The "additional application information" link may not be available if your application status says "Unavailable." This indicates that your application is not complete.
If the "additional application information" link is not available and the vacancy is still open, you can click on the job announcement and "Update Application" to be taken back to the CareerConnector portion of the application.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
