The U.S. Department of the Treasury has a distinguished history dating back to the founding of our nation. As the steward of U.S. economic and financial systems, Treasury is a major and influential leader in today's global economy. We have over 100,000 employees across the country and around the world. Come Join the Department of the Treasury and Invest in Tomorrow.
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Summary
The U.S. Department of the Treasury has a distinguished history dating back to the founding of our nation. As the steward of U.S. economic and financial systems, Treasury is a major and influential leader in today's global economy. We have over 100,000 employees across the country and around the world. Come Join the Department of the Treasury and Invest in Tomorrow.
WHAT IS THE HUMAN CAPITOL OFFICE (HCO) DIVISION? The HCO mission is to make IRS an employer of choice and a leader in human capital planning and management. It develops strategies and tools for recruiting, hiring, developing and retaining a highly skilled and high performing workforce to support the IRS mission.
WHAT DOES A HUMAN RESOURCE SPECIALIST DO? As a Human Resource Specialist (IS) in Servicewide Knowledge Management (SKM), you will be a specialist for either (a) SharePoint, (b) the Self-Help Online Tutorial (SHOTs) program or (c) Artificial Intelligence (AI) and Robotic Processing Automation (RPA). You will advise management on program initiatives that lead, connect, deliver, and retain a high-quality diverse inclusive and cutting-edge workforce capable of accomplishing the organization’s mission. As a SharePoint specialist, you will provide content management, collaboration, custom website/SharePoint site design, development and administration using SharePoint Designer 2010/2013, Cloud Computing, HTML and JavaScript programming. As a SHOTs specialist, you will consult with customers to identify learning objectives and conduct content analyzation, testing, and publishing. As an AI/RPA specialist, you will work to build end-to-end solutions to digitize and automate business processes, improve customer experience, and reduce risk and cost. Your focus will be automating routine rules-based business processes and identifying use cases for RPA application, enabling users to devote more time to knowledge work and customer service.
As a Human Resources Specialist (Information Systems) in the Servicewide Knowledge Management (SKM) organization, you will:
Advise management and stakeholders on innovations and identifying business needs to uncover areas in need of deeper improvement. Meet with servicewide customers to collect and define user requirements and design plans.
Follow and prepare complex action plans and schedules for various phases of project accomplishment, both short and long-range; ensuring plans are consistent with Service goals, schedules, and policies. Plan, coordinate and establish operating methods and procedures for accomplishment of project mission, as needed.
Apply knowledge and experience in, but not limited to: Microsoft SharePoint Designer 2010/2013, Microsoft 365, form development (Nintex, InfoPath), Programming Languages (e.g. SQL, C/C++, JAVA, C#, .Net, VBA), web user experience/user interface, AI platforms (e.g. Python, Spark, IBM Watson), Big Data analytics and metrics dashboards, project management (e.g. PMP) and business process improvement (e.g. Lean, Agile) to develop effective business solutions.
Develop e-Microlearning videos and content storyboards using techniques from the TDQAS/ADDIE model for instructional design methodology. Create, record, narrate and publish Self-Help Online Tutorial (SHOTs) videos using Articulate, Camtasia, Captivate or other learning video editing software.
Monitor adherence to Section 508 accessibility requirements and review board policies and guidelines (e.g., Servicewide Video Editorial Board and Knowledge Management Advisory Committee).
Conduct and document end-to-end process modeling and mapping sessions (people, process & technology) that identify issues, develop creative solutions and enable implementing future designs that significantly improve operations.
Manage issues and risks to balance lifecycle cost, schedule, and technical performance. Evaluate and measure the effectiveness of program systems and services.
Interface with IT to ensure requirements and standards are met in the development, implementation and/or integration of video products and licensing within the IRS enterprise technology infrastructure. Benchmark solutions for future-state infrastructure upgrade or acquisition.
Prepare communications, Power Point presentations, executive briefings, training materials, reports, memoranda, policy statements, and other written documents to introduce and promote initiatives and offer recommendations relating to the project. Instruct training courses and facilitate servicewide cadres and Communities of Practice.
Manage SharePoint sites and web sites including site functionality, features, security, certifications, navigation and services incorporating text, graphics, pictures, objects, video, sounds and all required media enhanced effects.
If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.
WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov.
Click "Print Preview" to review the entire announcement before applying.
Must be a U.S. Citizen or National
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Qualifications
You must meet the following requirements by the closing date of this announcement:
GS-12 LEVEL: You must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service. Specialized experience for this position includes: applying a wide range of advanced Human Resources Personnel Payroll concepts and practices, as well as consultative skills. Experience using knowledge of research fact-finding and evaluative techniques in order to perform extensive research and analyze results; Experience using personal computer and internal automation to accomplish complex report/graph presentations data retrieval and to prepare written guidelines and recommendations. Examples of qualifying work experience include: Participating as an analyst for major payroll human resource functions or equivalent organizations; Analyzing personnel problems; Implementing changes in human resources requirements that will meet future mission demands; and ensuring accuracy of personnel employee payroll information.
GS-13 LEVEL: You must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service. Specialized experience for this position includes: applying a wide range of advanced Human Resources Personnel Payroll concepts and practices, as well as seasoned consultative skills. Experience using knowledge of research fact-finding and evaluative techniques in order to perform extensive research and analyze results; Experience using personal computer and internal automation to accomplish complex report/graph presentations data retrieval and to prepare written guidelines and recommendations .Examples of qualifying work experience include: Participating as a senior analyst for major payroll human resource functions or equivalent organizations; Analyzing personnel problems; Implementing changes in human resources requirements that will meet future mission demands; and ensuring accuracy of personnel employee payroll information.
- The experience may have been gained in either the public sector, private sector, or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. - To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.
Additional information
10 Positions are located in HCO, SKM/LTO selectees will remain in POD
Conditions of Employment:
- This is a non-bargaining unit position.
- We offer opportunities for telework.
- We offer opportunities for flexible work schedules.
- A 1-year probationary period is required.
- Must successfully complete a background investigation including an FBI criminal history record check (fingerprint check).
- If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
- Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
- Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
- Undergo an income tax verification and review of prior performance/conduct.
- Tour of Duty: Monday - Friday 8:00 a.m. - 4:30 p.m.
- Must meet IRS telework eligibility requirements
- The employment of any candidate, including a current employee or a new hire, selected for this position may be conditional upon classification and/or audit of federal tax returns. This audit may include up to 2 years of returns.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Our comprehensive benefits are very generous. Our benefits package includes:
Challenging work, opportunities for advancement, competitive salaries, bonuses and incentive awards.
Ten paid holidays, 13 days of sick leave, and 13 to 26 days of vacation time each year.
Access to insurance programs that may be continued after you retire.
A wide choice of health insurance plans, coverage for pre-existing conditions, and no waiting periods. We pay a substantial amount (up to 75%) of the health insurance premiums.
A retirement program which includes employer-matching contributions.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a “not qualified” determination.
Rating: Your application will be evaluated in the following areas: Technical Competence, Decision Making, Planning and Evaluating, Problem Solving, Self-Management, Teaching Others, Customer Service. Category rating will be used to rank and select eligible candidates. If qualified, you will be assigned to one of three quality level categories, (i.e., A = Superior, B = Highly Qualified, etc.) depending on your responses to the online questions, regarding your experience, education, and training related to this position.
Veterans' preference is applied after applicants are assessed. Preference-eligibles will be listed at the top of their assigned category and considered before non-preference-eligibles in that category. Qualified preference-eligibles with a compensable service-connected disability of 10% or more will be listed at the top of the highest category for this position, except at the GS-09 and above.
Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview. We will not reimburse costs related to the interview such as travel to and from the interview site.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Our comprehensive benefits are very generous. Our benefits package includes:
Challenging work, opportunities for advancement, competitive salaries, bonuses and incentive awards.
Ten paid holidays, 13 days of sick leave, and 13 to 26 days of vacation time each year.
Access to insurance programs that may be continued after you retire.
A wide choice of health insurance plans, coverage for pre-existing conditions, and no waiting periods. We pay a substantial amount (up to 75%) of the health insurance premiums.
A retirement program which includes employer-matching contributions.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
A complete application includes 1. A resume, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you will not be considered for this position (or may not receive the special consideration for which you may be eligible).
All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional). To receive full credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view Resume Tips
VETERANS' PREFERENCE DOCUMENTATION If you are claiming veterans’ preference, you must submit a copy of your DD-214 (Member 4 copy), or other official documentation from a branch of the Armed Forces or the Department of Veterans Affairs showing dates of service and type of discharge. Ten-point preference eligibles must also submit an Application for 10-point Veteran Preference, SF-15, along with the required documentation listed on the back of the SF-15 form. For more information on veterans' preference view FedsHireVets. Career Transition Assistance Plan (CTAP) or Interagency Career Transition Assistance Plan (ICTAP) DOCUMENTATION If you are a displaced or surplus Federal employee, click CTAP/ICTAP for eligibility and a detailed list of required documents. IRS CTAP eligibles can apply for jobs both within and outside the commuting area. EDUCATION DOCUMENTATION: For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected. A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date. Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at https://www.jobs.irs.gov/midcareer/reasonable-accommodation.html. We will provide reasonable accommodation to applicants with disabilities on a case-by-case basis; please contact us if you require this for any part of the application and hiring process. If you are an applicant with a disability, you may contact the IRS Disability Employment Program Coordinator Lauren White at Lauren.E.White@irs.gov about special appointment authorities for persons with disabilities, in addition to applying for this job announcement.
To begin, either click the “Create a New Account” button and follow the prompts to register or if you previously registered, click the "Apply Online" button and follow the prompts.
You will be re-directed to Treasury’s CareerConnector system to complete your application process; answer the online questions, and submit all required documents. (To submit supporting documents, click one of the available options; Upload; Fax; or Reuse existing documents. To protect your privacy, we suggest you first remove your SSN). Also, go to “My Account” to view and update your information, as necessary.
To complete, you must click the “Submit Application” button located at the bottom of the “Application Review” page.
To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application and the documentation received.
To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
INTERNAL REVENUE SERVICE
1040 Waverly Ave
Holtsville, New York 11742
United States
Next steps
You may check the status of your application for this position at any time by logging onto the USAJOBS “My Account” tab and clicking on “Application Status”. For a more detailed update of your application status, you may click on “more information.”
Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
A complete application includes 1. A resume, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you will not be considered for this position (or may not receive the special consideration for which you may be eligible).
All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional). To receive full credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view Resume Tips
VETERANS' PREFERENCE DOCUMENTATION If you are claiming veterans’ preference, you must submit a copy of your DD-214 (Member 4 copy), or other official documentation from a branch of the Armed Forces or the Department of Veterans Affairs showing dates of service and type of discharge. Ten-point preference eligibles must also submit an Application for 10-point Veteran Preference, SF-15, along with the required documentation listed on the back of the SF-15 form. For more information on veterans' preference view FedsHireVets. Career Transition Assistance Plan (CTAP) or Interagency Career Transition Assistance Plan (ICTAP) DOCUMENTATION If you are a displaced or surplus Federal employee, click CTAP/ICTAP for eligibility and a detailed list of required documents. IRS CTAP eligibles can apply for jobs both within and outside the commuting area. EDUCATION DOCUMENTATION: For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected. A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date. Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at https://www.jobs.irs.gov/midcareer/reasonable-accommodation.html. We will provide reasonable accommodation to applicants with disabilities on a case-by-case basis; please contact us if you require this for any part of the application and hiring process. If you are an applicant with a disability, you may contact the IRS Disability Employment Program Coordinator Lauren White at Lauren.E.White@irs.gov about special appointment authorities for persons with disabilities, in addition to applying for this job announcement.
To begin, either click the “Create a New Account” button and follow the prompts to register or if you previously registered, click the "Apply Online" button and follow the prompts.
You will be re-directed to Treasury’s CareerConnector system to complete your application process; answer the online questions, and submit all required documents. (To submit supporting documents, click one of the available options; Upload; Fax; or Reuse existing documents. To protect your privacy, we suggest you first remove your SSN). Also, go to “My Account” to view and update your information, as necessary.
To complete, you must click the “Submit Application” button located at the bottom of the “Application Review” page.
To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application and the documentation received.
To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
INTERNAL REVENUE SERVICE
1040 Waverly Ave
Holtsville, New York 11742
United States
Next steps
You may check the status of your application for this position at any time by logging onto the USAJOBS “My Account” tab and clicking on “Application Status”. For a more detailed update of your application status, you may click on “more information.”
Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
