This position is located within the Department of the Interior, Office of the Secretary, Office of Collaborative Action and Dispute Resolution (CADR), Arlington, VA, under the Deputy Assistant Secretary for Administrative Services.
The incumbent of this position serves as an organizational ombudsman and reports to the Director of the CADR office for broad policy direction. The ombudsman works with other CADR staff to support the full range of conflict management and dispute resolution services and to identify opportunities and strategies to expand access to ombudsman services and improve the design and/or operation of the Department’s integrated conflict management system and further CADR’s mission.
At the full performance level GS-14 the major duties of this position include, but are not limited to the following:
1) Serve as a coach, facilitator or mediator, on request, as appropriate with the approval of all parties participating in the process and adhere to the relevant ethical standards of conduct for coaches, facilitators and mediators.
2) Serve as a subject matter expert providing advice on the design and implementation of an integrated conflict management system and the role and function of an organizational ombudsman in that system.
3) Facilitate discussions between key management officials within bureaus and organizational units, union officials and other stakeholders, on the integrated conflict management system model.
4) Handle incoming requests for impartial assistance from managers and employees providing a safe place for confidential discussions about sensitive situations.
5) Convene mediation processes when appropriate, and agreed upon by the parties seeking assistance.
6) Develop and deliver training, and mentor other trainers, on communication and conflict resolution skills and compile and report on evaluation results.
7) Serve as an independent and impartial ombudsman, who listens to concerns in confidence, is a source of information and education, offers options for conflict resolution, and adheres to the professional ethical principles of organizational ombudsman.
NOTE: **THIS ANNOUNCEMENT HAS BEEN EXTENDED TO CLOSE ON FRIDAY, JULY 12, 2019**
The Office of the Secretary has determined that the selectee may be allowed to telework with supervisor approval.
Salary Range Information: GS-13: $99,172-$128,920 per annum. GS-14: $117,191-$152,352 per annum. First time hires to the federal government typically start at the beginning salary in the range for their respective grade level.
Travel, transportation, and relocation expenses will not be paid. All travel, transportation, and relocation expenses associated with reporting for duty in this position will be the sole responsibility of the selected employee.
Security Clearance Required: You will be required to obtain and maintain a Public Trust Background Investigation if you are selected and hired for this position.
This is a 2 year Term appointment for which all qualified applicants with or without Federal status may apply and be considered. Appointments to this position will not convey permanent status in the Federal service andmay be extended up to a maximum of 4 years without further competition.
You will be subject to a background/suitability investigation/determination
You will be required to have federal payments made by Direct Deposit.
You must submit ALL required documents and a completed questionnaire.
You must be a U.S. Citizen.
Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service system, or are exempt from having to do so under the Selective Service Law. See http://www.sss.gov/.
Qualifications
Minimum Qualification Requirements:
To qualify for this position you must meet the Specialized Experience for the grade to which you are applying.
Specialized Experience:
GS-13 To qualify for the GS-13, you must possess at least one full year of specialized experience equivalent to the GS-12 level in the Federal service, or comparable experience not gained through Federal service. Specialized experience is experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. Specialized experience is defined as demonstrated experience: 1) providing conflict management and resolution services including mediation, group facilitation and training to improve communication, and collaborative problem solving; 2) delivering training on communication and conflict resolution skills; 3) assisting with the design and operation of an integrated conflict management system. Must meet all 3.
Note:At the GS-13 level you maynotsubstitute education for experience
GS-14
To qualify for the GS-14, you must possess at least one full year of specialized experience equivalent to the GS-13 level in the Federal service, or comparable experience not gained through Federal service. Specialized experience is experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. Specialized experience is defined as demonstrated experience: 1) providing conflict management and resolution services including mediation, group facilitation and training to improve communication, and collaborative problem solving; 2) developing and delivering training on communication and conflict resolution skills; 3) contributing to the design and operation of an integrated conflict management system; and 4) providing ombudsman services, including impartial counseling and referrals, working as an independent neutral with management of client organizations to improve their supervision, human services, and conflict management systems. Must meet all 4.
Note:At the GS-14 level you maynotsubstitute education for experience
All qualification requirements must be met by the closing date of this announcement.
Education
N/A
Additional information
Applicants who include vulgar, offensive, or inappropriate language or information in their application package will be ineligible for further consideration for this position.
Identification of promotion potential in this announcement does not constitute a commitment or an obligation on the part of management to promote the employee selected at some future date. Promotion will depend upon administrative approval and the continuing need for and performance of higher-level duties.
The application contains information subject to the Privacy Act (P.L. 93-579, 5 USC 552a). The information is used to determine qualifications for employment, and is authorized under Title 5, USC, Section 3302 and 3361.
Important Note: All Department of the Interior (DOI) employees are subject to the conflict of interest restrictions imposed upon all employees of the Executive Branch of the Federal Government and may be required to file a Financial Disclosure Report. In addition, DOI employees, GS-15 and above, who work in the Office of the Secretary; along with the Bureau of Ocean Energy Management (BOEM) and the Bureau of Safety and Environmental Enforcement (BSEE) employees (at ALL grade levels), are further restricted concerning their interests in Federal lands and resources administered or controlled by the Department of the Interior. This includes holding stock in energy corporations which lease Federal lands (e.g.: oil, gas, coal, alternative energy resources, etc.). If you have any such investments you should contact the DOI, BOEM or BSEE Ethics Office before accepting employment. DOI employees are held to the highest level of integrity. Employees must be objective and impartial in the performance of their work. All potential issues (e.g.: work-related interactions with friends, family members, or previous employers) must be disclosed at the time of application or during the interview process.
NOTICE: This employer participates in E-Verify and will utilize your Form I-9 information to confirm you are authorized to work in the U.S.
A preliminary background check must be completed before a new employee can begin work with the U.S. Department of the Interior. The preliminary background check consists of a search of Office of Personnel Management and Department of Defense background investigation files and an FBI National Criminal History Fingerprint Check; it may take up to 3 weeks to complete. If selected for this position, you will be extended a tentative offer of employment pending a satisfactory background check. Current Federal employees or individuals with an existing completed background investigation may not be required to undergo another background check; these will be handled on a case-by-case basis in coordination with the Bureau security office.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Once the application process is complete, we will review your application to ensure you meet the job requirements. To determine if you are qualified for this job, a review of your resume, supporting documentation and responses to the online questionnaire will be made. Your responses to the online assessment will be used to measure the degree to which your background matches the requirements for this position. You are being evaluated under the Category Rating method, which means, if you are determined to be qualified you will be placed in one of three pre-defined categories. These categories are “Platinum”, “Gold”, and “Silver”. However, your resume must support your responses to the scored occupational questionnaire, or your score may be lowered. Candidates placed in the “Platinum” category will be identified for referral to the hiring manager and may be invited for an interview. Veterans' preference rules for category rating will be applied.
Your answers to the on-line assessment will be used to evaluate your competencies in the following areas:
Technical Knowledge- Knowledge of conflict resolution and mediation techniques and practices in order to facilitate collaborative problem solving and resolve contentious workplace disputes. Interpersonal Communication- Skill in effectively communicating with managers and employees at all levels of the organization and the ability to provide training on conflict resolution. Analytical- Ability to identify opportunities to expand and improve collaborative problem solving and conflict resolution resources and to assist in identifying barriers to an effective Integrated Conflict Management System.
If you are a status applicant (current career or career-conditional Federal employee or former permanent Federal employee with reinstatement eligibility in the competitive service), or are eligible under a special appointing authority and you are selected under this vacancy, you may be subject to serving a new one-year probationary period.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Your resume must contain information sufficient to make a valid determination that you fully meet the specialized experience requirements as stated in this vacancy announcement and OPM qualification standards for each grade level(s) for which you are applying. It is strongly recommended that you use the USAJobs Resume Builder as it was designed to ensure that your resume includes the standard information needed. The Resume Builder is available at https://help.usajobs.gov/index.php/How_to_create_your_resume
Your application package must include: (1) Resume showing relevant experience as written in your own words; (2) Completed online Assessment Questionnaire; (3) College transcript (if applicable) for verification of qualifying education. Unofficial transcripts are acceptable; (4) Certificates, license, etc. (if applicable); (5) Form DD-214 OR VA letter and Standard Form 15 (if applicable).
NOTE: Applicants claiming veterans preference (TP, CP, CPS) must submit a copy of your DD-214, "Certificate of Release or Discharge from Active Duty," (Member 4 copy is preferred), showing the dates of active duty, type of discharge, and character of service (must be honorable); OR acceptable proof of verification of your preference (i.e., official document, dated 1991 or later, from the Department of Veterans Affairs, or from a branch of the Armed Forces, certifying that the veterans total combined serviced-connected disability rating is 10% or more).
You will find additional information on the following topics: (1) e-Verify; (2) Selective Service; (3) CTAP/ICTAP; (4) Education – accreditation; (5) Foreign education; (6) Veterans preference; (7) Special appointing authority documentation; and more can be found on our web site: https://www.bsee.gov/careers/usajobs-assistance OR http://www.boem.gov/USAJobs-Assistance/ .
If you are claiming CTAP/ICTAP eligibility, you must submit proof by the closing date of the announcement that you meet the requirements of 5 CFR 330.605(a) for CTAP and 5 CFR 330.704 for ICTAP or you will not receive priority consideration. The proof includes a copy of the agency notice, your most recent Performance Rating, and your most recent SF-50 noting current position, grade level, and duty station. To be considered well-qualified and exercise selection priority for this vacancy, you must earn a minimum score of 85 or above (prior to the assignment of veteran's preference) on the rating criteria for this position.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Your complete application, including required documents, must be received by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement.
To apply on-line, you must complete and submit an application by accessing the USAJOBS website at www.usajobs.gov. To begin, click the Apply Online button near the bottom of this screen and follow the prompts to register into your USAJOBS account, answer the questions, and submit all required documents.
To return to your saved application, log in to your USAJOBS account at www.usajobs.gov and click on "Application Status." Click on the position title, and then select Apply Online to continue.
If you have problems completing your on-line application, including problems submitting your supporting documents, please contact the Monster Help Desk by e-mail at mgshelp@monster.com or by phone at 866-656-6831. The help desk is available Monday–Friday, 7:00 a.m. to 7:00 p.m. ET.
Office of the Secretary of the Interior
1849 C Street NW
Washington, District of Columbia 20240
United States
Next steps
You can track the progress of your application package via your USAJobs account. You will receive an acknowledgment from USAJobs that your submission was successful, once we have received your on-line assessment questionnaire, resume and any supporting documentation. You will be notified of the status of your application via your USAJobs account after we conduct a qualification review of your complete application package. You will be contacted if further evaluation or interviews are required. Any exaggeration of your experience, false statements, or attempt to conceal information may disqualify you for employment consideration. We may verify all information you provide in your resume and questionnaire responses, through reference and/or background checks, and/or verification of your education. If you are selected, you will be contacted personally by the Human Resources Office posting this announcement.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Your resume must contain information sufficient to make a valid determination that you fully meet the specialized experience requirements as stated in this vacancy announcement and OPM qualification standards for each grade level(s) for which you are applying. It is strongly recommended that you use the USAJobs Resume Builder as it was designed to ensure that your resume includes the standard information needed. The Resume Builder is available at https://help.usajobs.gov/index.php/How_to_create_your_resume
Your application package must include: (1) Resume showing relevant experience as written in your own words; (2) Completed online Assessment Questionnaire; (3) College transcript (if applicable) for verification of qualifying education. Unofficial transcripts are acceptable; (4) Certificates, license, etc. (if applicable); (5) Form DD-214 OR VA letter and Standard Form 15 (if applicable).
NOTE: Applicants claiming veterans preference (TP, CP, CPS) must submit a copy of your DD-214, "Certificate of Release or Discharge from Active Duty," (Member 4 copy is preferred), showing the dates of active duty, type of discharge, and character of service (must be honorable); OR acceptable proof of verification of your preference (i.e., official document, dated 1991 or later, from the Department of Veterans Affairs, or from a branch of the Armed Forces, certifying that the veterans total combined serviced-connected disability rating is 10% or more).
You will find additional information on the following topics: (1) e-Verify; (2) Selective Service; (3) CTAP/ICTAP; (4) Education – accreditation; (5) Foreign education; (6) Veterans preference; (7) Special appointing authority documentation; and more can be found on our web site: https://www.bsee.gov/careers/usajobs-assistance OR http://www.boem.gov/USAJobs-Assistance/ .
If you are claiming CTAP/ICTAP eligibility, you must submit proof by the closing date of the announcement that you meet the requirements of 5 CFR 330.605(a) for CTAP and 5 CFR 330.704 for ICTAP or you will not receive priority consideration. The proof includes a copy of the agency notice, your most recent Performance Rating, and your most recent SF-50 noting current position, grade level, and duty station. To be considered well-qualified and exercise selection priority for this vacancy, you must earn a minimum score of 85 or above (prior to the assignment of veteran's preference) on the rating criteria for this position.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Your complete application, including required documents, must be received by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement.
To apply on-line, you must complete and submit an application by accessing the USAJOBS website at www.usajobs.gov. To begin, click the Apply Online button near the bottom of this screen and follow the prompts to register into your USAJOBS account, answer the questions, and submit all required documents.
To return to your saved application, log in to your USAJOBS account at www.usajobs.gov and click on "Application Status." Click on the position title, and then select Apply Online to continue.
If you have problems completing your on-line application, including problems submitting your supporting documents, please contact the Monster Help Desk by e-mail at mgshelp@monster.com or by phone at 866-656-6831. The help desk is available Monday–Friday, 7:00 a.m. to 7:00 p.m. ET.
Office of the Secretary of the Interior
1849 C Street NW
Washington, District of Columbia 20240
United States
Next steps
You can track the progress of your application package via your USAJobs account. You will receive an acknowledgment from USAJobs that your submission was successful, once we have received your on-line assessment questionnaire, resume and any supporting documentation. You will be notified of the status of your application via your USAJobs account after we conduct a qualification review of your complete application package. You will be contacted if further evaluation or interviews are required. Any exaggeration of your experience, false statements, or attempt to conceal information may disqualify you for employment consideration. We may verify all information you provide in your resume and questionnaire responses, through reference and/or background checks, and/or verification of your education. If you are selected, you will be contacted personally by the Human Resources Office posting this announcement.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
