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Mission Support Specialist

Department of Homeland Security
Customs and Border Protection
Office of Field Operations
This job announcement has closed

Summary

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Field Operations, Atlanta Field Office, Savannah, Georgia.

Overview

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Job canceled
Open date: 05/08/2019
Closed date: 05/14/2019
Location
1 vacancy in the following location:
Work site options
Telework eligible
Yes—as determined by the agency policy.
Relocation expenses reimbursed
No
Salary
$51,440 - $80,912 per year
Pay scale & grade
GS 9 - 11
Promotion potential
11
Pay scale and grade determines the salary of the job.
Work schedule
Full-Time
Travel Required
Occasional travel - You may be expected to travel for this position.
Appointment type
Permanent
Supervisory status
No
Federal service type
This job is in the Competitive Service
Drug test
No
Security clearance
Not Required
Announcement number
OFO-IMP-10472604-CCZ
Control number
533006200

This job is open to

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Clarification from the agency

Current U.S. Customs and Border Protection employees who are currently working in a permanent competitive service position.

Duties

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This position will allow you to use your expertise in administration to provide advisory and technical services to CBP management. Apply for this exciting opportunity to strengthen the Department's ability to perform homeland security functions by analyzing and refining existing work methods and developing new methods and procedures. This position starts at a salary of $51,440.00 (GS-9, Step 1) to $80,912.00 (GS-11, Step 10) with promotion potential to $80,912.00 (GS-11, Step 10).

Your job will include:

  • Applying a wide range of administrative programs concepts, laws, policies, practices and analytical methods to address technical issues or problems
  • Providing advisory and technical services on organizational functions and work practices
  • Developing new or modified administrative program work methods and procedures for delivering effective services to customers
  • Developing and delivering briefings, project papers, reports, and correspondence to foster understanding and acceptance of findings and recommendations

Requirements

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Conditions of employment

  • You must be a U.S. Citizen to apply for this position
  • Males born after 12/31/1959 must be registered with Selective Service
  • You may be required to pass a background investigation and/or polygraph
  • Upon appointment, you may be required to undergo random drug testing

Qualifications

Experience: You qualify for the GS 09 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:

  • Providing assistance to senior specialists in the evaluation and analysis of operational and administrative programs to identify productivity standards, measures of performance and reporting procedures, and resource utilization effectiveness and efficiency
  • Assisting in the execution of administrative programs by carrying out specified portions or segments of specific projects such as updating budget data on spreadsheets, preparing routine budget requests, preparing requests for personnel action
  • Providing orientation to new employees, coordinating office moves and telephone service requirements
  • Monitoring usage of government motor vehicles, and collecting and analyzing information related to workflow, office procedures and control systems in support of program evaluations
  • Identifying and recommending solutions to administrative problems and providing advice to staff on established methods and procedures
Experience: You qualify for the GS 11 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:
  • Coordinating and monitoring a variety of administrative projects (e.g., budget, personnel, travel,
    space, logistics)
  • Identifying and recommending solutions to a wide range of administrative problems; analyzing administrative data from a variety of sources to develop trends, patterns, profiles, estimates, and studies
  • Preparing preliminary and finished reports and documents
  • Representing the office in dealings with vendors and personnel from administrative support organizations

Education Substitution:

GS-09: You may substitute a Master's degree or 2 full years of graduate education or a J.D or L.L.B. degree for experience required at the GS-9 grade level. Such education must have been obtained in an accredited college or university and demonstrate the knowledge, skills, and abilities necessary to do the work of the position. Check with your school to determine how many credit hours comprise two years of graduate education. If that information is not available, use 36 semester or 54 quarter hours.

GS-11: You may substitute a Ph.D. or an equivalent doctoral degree, or three full years of progressively higher-level graduate education leading to such a degree or an LL.M. for experience at the GS-11 grade level. Such education must have been obtained in an accredited college or university. Check with your school to determine how many credit hours comprise three years of graduate study. If that information is not available, use 54 semester or 81 quarter hours.

Combining Experience and Education:
To combine your education and experience, you must convert each to a percentage, and then add the percentages. The combined total of your percentage of education and experience must equal at least 100% in order to qualify. If your education is currently described in quarter hours, convert the quarter hours into semester hours by multiplying the quarter hours by the fraction 2/3. To calculate your percentage of graduate education, divide the number of graduate semester hours by 18. To determine your percentage of qualifying experience, you must divide your total number of months of qualifying experience by the required number of months of experience. Add your percentages of education and experience. The two percentages must total at least 100%.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

You must:
  • Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and
  • Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 05/14/2019.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For more information visit this link.

Probationary Period: Current and former federal employees may be required to serve or complete a probationary period.

Agency Career Transition Assistance Program (CTAP) Eligibles: If you have never worked for the Federal Government, you are not CTAP eligible. Information about CTAP eligibility can be found here. You must submit the supporting documents listed in the "Required Documents" section of this announcement. In addition, to be considered well qualified under CTAP, you must possess the knowledge, skills and abilities and/or competencies clearly exceeding the minimum requirements of the position. This will be measured by a score of 85 or higher.

Education

Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.

Additional information

This position is covered under the bargaining unit.

Positions with known promotion potential do not guarantee promotion, nor is the promise of promotion implied.

Telework may be available on a regular recurring or situational basis.

CBP uses E-Verify, an internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify including your rights and responsibilities.

Every individual receives a fair opportunity throughout the federal recruitment and hiring process. Learn more here.

Please view the video "Protecting America 24/7" to learn more about CBP's Office of Field Operations.

Follow U.S. Customs and Border Protection on Twitter @CustomsBorder

The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR § 213.3102(u), and/or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR § 315.707. Veterans, Peace Corps/VISTA volunteers, and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the Servicing Human Resources Office listed at the bottom of this announcement.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Applicants will only be considered for the Eligibilities for which they claim (and provide supporting documentation) based on the responses provided in the job questionnaire: https://apply.usastaffing.gov/ViewQuestionnaire/10472604

We will review your resume and supporting documentation to ensure you meet the basic qualification requirements. If you meet the minimum qualifications, your experience, education and training will be rated using an online self-assessment questionnaire based on the competencies and/or knowledge, skills, and abilities listed below. You will receive a score ranging from 70-100 based on your responses. Your entire application package will then be reviewed. The final determination will be based on all the information provided in your application package.

If you are best qualified, you may be referred to the hiring manager for consideration and may be called for an interview. To preview the job questionnaire, see https://apply.usastaffing.gov/ViewQuestionnaire/10472604

Knowledge, Skills, Abilities and Other Characteristics (KSAOs):Candidates who meet the minimum qualification requirements are required to possess certain Knowledge, Skills, Abilities, or Other Characteristics (KSAOs) to successfully perform the functions of this position. Candidates will be asked to demonstrate their attainment of these KSAOs in their resume. The KSAOs are:

  • Knowledge of administrative programs, policies, practices, and methods
  • Ability to evaluate many kinds of information and formulate techniques and methods to address technical issues and problems
  • Ability to communicate orally and in writing

Customs and Border Protection

Customs & Border Protection (CBP): Securing America's Borders
The Department of Homeland Security (DHS) is calling on those who want to help protect American interests and secure our Nation. DHS Components work collectively to prevent terrorism; secure borders and our transportation systems; protect the President and other dignitaries; enforce and administer immigration laws; safeguard cyberspace; and ensure resilience to disasters. We achieve these vital missions through a diverse workforce spanning hundreds of occupations. Make an impact; join DHS.

Discover a challenging and rewarding career with U.S. Customs and Border Protection (CBP), the sole organization responsible for securing the nation's borders. At CBP, we:

  • Secure and facilitate trade and travel while enforcing hundreds of U.S. regulations, including immigration and drug laws
  • Screen passengers, vehicles, and shipments entering our country
  • Seize illegal narcotics, vehicles, and agricultural products
  • Prevent unauthorized entry into the country
  • Rescue individuals who fall into dangerous conditions traversing our border
For more information about CBP's mission, activities, and careers see www.cbp.gov.

Agency contact information

CBP Hiring Center
Phone
952-857-2932
Email
cbphiring-applicantinquiry@cbp.dhs.gov
Address
Office of Field Operations
CBP Hiring Center
5600 American Boulevard
Suite 700
Bloomington, MN 55437
US

Visit our careers page

Learn more about what it's like to work at Customs and Border Protection, what the agency does, and about the types of careers this agency offers.

http://www.cbp.gov

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