Clarification from the agency

All groups of qualified individuals.

The Executive Director, End User Operations is responsible to the Associate Deputy Assistant Secretary, IT Operations and Services in the Office of Information and Technology (OIT). The responsibilities include, but not limited to:

• The Executive Director oversees the day-to-day IT operations, services, maintenance and security across the enterprise.
• This position leads the development and implementation strategy required to manage IT end user operations VA-wide.
• The Executive Director leads the development and implementation of the national IT policy and strategy to manage IT end user operations VA-wide, including integrating new operational policies and providing supervisory oversight of VA IT end user operations and directing field operations.
• Directs the operations and maintenance of VA IT functions.
• Direct responsibility for customer interfacing with and implementation of infrastructure (e.g. networks, telecommunications, video, converged services), core systems (e.g.,messaging, security systems, active directory, remote access), information systems, technology management, and business intelligence.
• Integrates the Administrations and VA Staff Offices assets and services into the OIT model, leverages economies of scale to obtain operational efficiencies, and manages and implements level of standardization across end user operations; enforces strict adherence to VA's standards and architectures; change control, including version and release management; governance and strategic planning; and SLA compliance.
• Ensures VA IT programs and services are congruous with the VA Mission and President's Management Agenda as well as other statutory and regulatory requirements.
• The Executive Director for End User Operations heads a management team organized for the purpose of designing, developing, implementing, modifying and maintaining the information and communication systems and technologies associated with all sources of data related information needs of VA.

Conditions of employment

• US citizenship is required.
• One year probationary period required for initial SES appointment.
• Males born after 12-31-59 must be registered for Selective Service.
• Successful completion of background investigation and drug screening.
• Public Financial Disclosure Report (SF-278) is required.
• May be subject to reassignment geographically or organizationally.

Qualifications

To meet the minimum qualifications, applicant must possess the following technical and executive core qualifications. These qualifications would typically be gained through progressively responsible management or executive level assignments such as director of a regional office, medical facility or program manager. An individual's total experience, education and volunteer work experience must demonstrate the ability to perform the duties of the position.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

MANDATORY EXECUTIVE CORE QUALIFICATIONS (ECQs): All applicants must submit a written narrative response to the following ECQs. Your narrative must address each ECQ separately. Additional information on ECQs is available at: http://www.opm.gov/ses/recruitment/qualify.asp. Applicants are encouraged to follow the Challenge, Context, Action and Results model outlined in the guide. It is recommended that you draft your ECQs in a Word document and then upload into the system.

1. Leading Change: The ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment.

2. Leading People: The ability to lead people toward meeting the organization's vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts.

3. Results Driven: The ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.

4. Business Acumen: The ability to manage human, financial and information resources strategically.

5. Building Coalitions: The ability to build coalitions internally and with other Federal agencies, state and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals.

TECHNICAL QUALIFICATION (TQ)s: In addition, all applicants must submit a written narrative response to the following TQ(s). Please give examples and explain how often you used your skills, the complexity of the knowledge possessed, the level of people you interacted with, the sensitivity of the issues you handled managing a large public or private sector organization that administers complex, rules-based benefits or services, etc. It is recommended that you draft your TQ(s) in a word document and then upload into the system.

TQ1: Demonstrated experience in managing a nationwide IT network IT network to include providing customer support for health care delivery organizations and/or benefits delivery organizations.

TQ2: Experience in methods and procedures to protect information systems and data by ensuring their availability, authentication, confidentiality and integrity.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Step 1: ECQ qualifications

Step 2: Technical Qualification(s)

Step 3: VA Executive Resources Board

Step 4: Nominating Organization may conduct interviews

Step 5: Approval by the Selecting Official (may include additional screening)

Step 6: OPM Qualifications Review Board certification