Under general supervision, performs routine and recurring assignments in the delivery of Information Technology customer support services. Participates in the planning and delivery of a full range of Information Technology customer support services to the organization. Identifies and resolves issues and problems. Prepares and updates manuals, instructions, and operating procedures. Provides information and assistance to customers including system hardware/software installations, configuration, upgrades and troubleshooting. Evaluates established methods and procedures and prepares recommendations for changes in methods and practices where appropriate. Presents formal and informal training to customers. Reports, responds to and resolves customer requests. Applies information security and information assurance policy,
principles and practices

Conditions of employment

• Direct Deposit and Social Security Card.
• Meet qualification/eligibility/background requirements for this position.
• Satisfactorily complete an employment verification (E-Verify) check.
• Effectively communicate in English (written and verbal).
• Qualifying experience must be clearly described in resume.
• Successful completion of Background Checks and FBI Fingerprints Check.
• Valid email address and phone number are required for status notifications
• Travel to in/off post locations may be required for training/other purposes
• One year of probationary period.

Conditions of Employment:

1. If selected, a completed and signed copy of DA Form 3433 Application for Non Appropriated Funds and DA Form 3439 Employment References are required prior to entrance on duty.
2. Successfully initiate/complete and maintain all required background checks in accordance with AR 215-3 to include a security Investigation (ADPIII), a National Agency Check with Inquires (NACI) and FBI Fingerprints Check.
3. Travel to on and off post locations may be required for training and other purposes.
4. Effectively communicate in English (written and verbal).
5. Social Security Card must be presented at time of appointment.
6. Must provide a valid email and phone number.
7. Satisfactorily complete an employment verification (E-VERIFY) check.
8. Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.

NOTE (1): Applicants have the ability to perform an E-Verify Self Check to confirm employment eligibility at http://www.uscis.gov/mye-verify/self-check. Although a Self-Check is not mandatory, it can be a useful tool for applicants to find out if there is a problem with their employment eligibility records and resolve any issues before taking a job.

Qualifications

Minimum Qualifications:
Work experience, education, and/or specialized intensive training sufficient to demonstrate IT knowledge and skill in:
- Participating in the planning and delivery of a full range of IT customer support services;
- Installing, configuring, upgrading and trouble shooting hardware and software components;
- Presenting formal and informal training and assistance to customers;
- Reporting, responding to, and resolving customer requests.

Qualifying education is graduate education in one of the following fields of study: computer science, engineering, information science, information systems management, or technology management, or has provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

To qualify under the education criteria, the applicant must submit official college transcripts with your application that indicates field of study, course tittle and date degree was awarded. Failure to provide required/supporting documents at time of application may result in an ineligible status.

Highly Preferred Qualifications:
Applicants that meet the Highly Preferred Criteria will be referred to management for consideration first. All others will be referred if management does not make a selection from the Highly Preferred list. The following criteria will be used as Highly Preferred Qualifications:

In addition to meeting the above minimum qualifications, to be considered as a Highly Preferred, the applicant must possess BOTH of the following certifications:
1) CompTIA Security +
2) MCSA Windows Server 2008 R2 or 2012 R2

Legible copy of unexpired certifications must be submitted at time of application. Failure to submit unexpired copy of certifications at time of application will result ineligible as a Highly Preferred applicant.

Qualifying experience, Highly Preferred Qualifications, education, and dates of employment must be clearly described in resume. Failure to clearly describe this information in resume, may result in an ineligible rating and/or ineligible as a Highly Preferred applicant

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated for this job based on how well you meet the qualifications above.

Qualifying experience must be clearly described in resume. Failure to clearly describe qualifying experience in resume, may result in an ineligible rating.

Applicants can claim the following Eligibilities and Considerations:

• NAF Priority Consideration - Business Based Action
• NAF Priority Consideration - Current Appropriated Funds Employee CNE (APF)
• NAF Priority Consideration - Current/Former NAF Employee (CNE/FNE)
• NAF Priority Consideration - Outside Applicant Veteran (OAV)
• NAF Priority Consideration - Spouse/Widow/Parent of Veteran (OAV)