MAJOR DUTIES: 

• Ensures security of all guests is maintained at all times.
• Ensures guest privacy is maintained at all times.
• Must possess a welcoming manner and positive attitude; demonstrate effective communication skills; professionally interact with guests; answering guest questions concerning hotel facilities; and provide information about local attractions.
• Provide assistance in handling customer complaints, involving management as necessary.
• Utilizes the Property Management System (PMS) to access the guest information, retrieve reservation information, change or cancel reservations as requested by the guest, or register guests.
• Verifies registration information, secures a credit card for incidental expenses, and authorizes credit card for room charges.
• Provides guests with their room key or card.
• Receives requests and processes reservations within established guidelines.
• When rooms are not available, provides a certificate of non-availability (CNA) and/or alternative lodging in the area.
• Registers and assigns rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guest accounts, making and confirming reservations, and presenting statements to and collecting payments as necessary.
• Receives and is accountable for a change fund.
• Prepares Close Bank Report and deposits cash receipts at the end of each shift in accordance with established procedures.
• Responsible for inventorying all keys and any other supplies or amenities maintained at the front desk.
• Keeps the front desk and lobby area clean and neat.
• May be required to run and print various reports from the PMS such as Expected Arrivals, Departure List, In-House Guest List and Night Audit reports.
• Answers phones and transfers calls to appropriate individuals and replies to guest questions.
• Logs trouble calls in the PMS and ensures the appropriate department is notified.
• Relocates guest to a different room when required.
• May be required to retrieve Lost and Found items and contact the guest regarding lost or found items.
• Performs other related duties as assigned.

Conditions of employment

PLEASE READ THIS VACANCY ANNOUNCEMENT IN ITS ENTIRETY TO ENSURE ALL REQUIREMENTS ARE ADDRESSED IN YOUR APPLICATION PACKAGE.

RELOCATION AUTHORIZED

• NO Payment of Permanent Change of Station (PCS) is authorized, based on a determination that a PCS move is not in the Government interest

KEY REQUIREMENTS/CONDITIONS OF EMPLOYMENT

• You must be a US Citizen.
• Males must be registered or exempt from Selective Service. http://www.sss.gov
• Selectee must be determined suitable for federal employment.
• Selectee may be required to successfully complete a probationary period.
• Selectee is required to participate in the direct deposit pay program.
• Social Security Card is required.
• Satisfactorily complete an employment verification (E-VERIFY) check.
• A favorable background is a requirement of this position. Failure to obtain and maintain a favorable background may result in the withdrawal of the position offer or removal. 

NOTE: Applicants have the ability to perform an E-Verify Self Check to confirm employment eligibility at http://www.uscis.gov/mye-verify/self-check. Although a Self-Check is not mandatory, it can be a useful tool for applicants to find out if there is a problem with their employment eligibility records and resolve any issues before taking a job.

Qualifications

In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities, to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities, as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience.  All non-government positions identified on your resume must include complete address and to and from dates.  Government positions must include pay plan, series, grade, to and from dates and address of the agency/organization.

KNOWLEDGE AND SKILLS REQUIRED:  In order to qualify for this position, resumes must provide sufficient experience and/or education, knowledge, skills, and ability to perform the duties of the position. Applicant resumes are the key means for evaluating skills, knowledge and abilities as they relate to this position therefore, applicants are encouraged to be clear and specific when describing experience.

Require 6 months (1years preferred) work experience that demonstrates knowledge of basic principles, concepts, standard regulations and administration related to customer service, reservation and/or front desk operation.

• Knowledge of the lodging organization, administration, policies/procedures, and practices in conducting day-to-day operations.

• Must be skilled in the use of a personal computer and various software programs, including knowledge of the property management system (PMS).

• Possess basic math and reading skills.

• Communicate clearly and effectively both verbally and in writing in English.

You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

As part of the application process, you must complete and submit an occupational questionnaire and your RESUME MUST SUPPORT AND VALIDATE YOUR ANSWERS or you may be removed from consideration.

ONLY THE MOST HIGHLY QUALIFIED CANDIDATES WILL BE REFERRED. IF MANAGEMENT DOES NOT WISH TO SELECT A HIGHLY QUALIFIED CANDIDATE, THEY MAY REQUEST A REFERRAL LIST INCLUDING WELL OR QUALIFIED APPLICANTS.

Please follow all instructions carefully. Errors or omissions may affect your rating and/or appointment eligibility.

SPECIAL REQUIREMENTS:

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your experience is subject to evaluation and verification against the information in your resume.  The numeric rating you receive is a self-assessment only and is based on your responses to the questionnaire.  Do not overstate or understate your level of experience and capability.  If a determination is made that you rated yourself higher than is supported by your resume, or if your resume lacks sufficient information, you will be rated accordingly or may be considered ineligible.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skill, and ability, related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of knowledge, skills, and abilities will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.