The Defense Logistics Agency (DLA) is a U.S. Department of Defense (DoD) agency. DLA provides worldwide logistics support for the missions of the Military Departments and the Unified Combatant Commands under conditions of peace and war. It also provides logistics support to other DoD Components and certain Federal agencies, foreign governments, international organizations, and others as authorized.
Summary
The Defense Logistics Agency (DLA) is a U.S. Department of Defense (DoD) agency. DLA provides worldwide logistics support for the missions of the Military Departments and the Unified Combatant Commands under conditions of peace and war. It also provides logistics support to other DoD Components and certain Federal agencies, foreign governments, international organizations, and others as authorized.
As a Customer Logistics Site Specialist, you will be responsible for the following duties:
Ensure the timely processing of customer orders and customer access to products, accounts, and order information.
Perform Customer Service Activities by informing customer of new and existing Defense Logistics Agency (DLA) services and capabilities; keeps customers abreast of changes to products that they order on a regular basis and provide emergency customer support.
Perform Customer /Operational Studies by analyzing performance results from reports, statistical analyses, and customer surveys, and identifies trends; recommends new/improved customer support programs based on analysis of customer needs, ordering patterns, and customer service provided.
Serve as customer advocate and liaison working with customers to identify and meet their needs, resolve or coordinate the resolution of customer orders or support problems, and to develop customer service improvements.
Facilitate the planning process by participating in meetings, reviewing and validating reports, assisting with issue resolution, reviewing performance, and identifying product and customer demand influences.
Perform Demand Planning functions in coordination with the collaborative customer, Weapons System Program Managers (WSPMs) / Weapon System Support Managers (WSSMs), and Materiel Planners as required to ensure best materiel supportability available to DLA customers.
ABOUT THE POSITION: This is an Acquisition, Technology & Logistics (AT&L) Workforce Position IAW 10 USC Section 1721 and regulations issued by the USD for AT&L in the Life Cycle Logistic career field. The incumbent will be required to become certified at Level II (2) in the Life Cycle Logistic career field within 24 months unless a Position Requirements Waiver is approved to extend the 24 month period. AT&L position requirements will be used in the evaluation criteria.
MOBILITY AGREEMENT: This position requires the selectee to sign a mobility agreement to accept directed temporary duty travel or permanent change in duty station to any geographic location within the continental United States. Failure to comply with the signed agreement may adversely affect continued employment.
See Conditions of Employment for requirements related to this position
CONDITIONS OF EMPLOYMENT: Work Schedule: Full-Time Tour of Duty: 1st shift, Flexible, Schedule, Monday through Friday Overtime Work: Occasionally Security Requirements: Non Critical Sensitive Without Secret Access Drug Testing Designated Position: Yes Fair Labor Standards Act: Exempt Bargaining Unit Position: Yes License/Certifications: DAWIA Level II Life Cycle Logistics Pre-employment Physical: No Emergency Essential: No Reemployed Annuitant: Does not meet criteria The DoD criteria for hiring Reemployed Annuitants can be found at: http://www.dtic.mil/whs/directives/corres/pdf/1400.25-V300.pdf For an explanation of the conditions of employment, please review the definitions at: http://www.dla.mil/portals/104/documents/Careers/downloads/GenAppInfoDef.pdf
Qualifications
To qualify for a Customer Logistics Site Specialist, your qualifications must include: Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position, and is directly in or related to this position. To qualify at the GS-12 level, applicants must possess one year of specialized experience equivalent to the GS-11 level or equivalent under other pay systems in the Federal service, military or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes:
Processing of customer Sales Orders.
Informing customer of new and existing services and capabilities.
Keeping customers abreast of changes to products that they order on a regular basis.
Collecting performance data pertaining to organizational goals and objectives or those of its customer(s).
Your qualifications will be evaluated on the basis of your level of competency (knowledge, skills and abilities) in the following areas (Bullet KSAs).
Knowledge of organizational databases, processes and automated applications related to Order Fulfillment activities.
Knowledge of the demand planning processes, specifically dealing with the different demand forecasting techniques and statistical forecasting.
Knowledge of the major program issues, operations and processes associated with all functional areas and customer concerns.
Knowledge of business marketing plans and strategic goals/objectives.
Additional information
Please review the General information and Definitions at:
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Volunteer Experience: Your Experience refers to paid and unpaid experience, including volunteer work done through National Service program (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
To determine if you are best qualified for this job, a
review of your resume and supporting documentation may be completed and
compared against your responses to the occupational questionnaire. The
questions are designed to capture the desired competencies/knowledge, skills,
and abilities (KSAs) for this position. The rating you receive is based on your
responses to the questionnaire, and is a measure of the degree to which your
background matches the competencies/knowledge, skills and abilities required of
this position.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To apply for this position, you must provide a complete Application Package which includes: - Completed Resume – (Required) For more information click on "How To Prepare A Resume" - Completed Questionnaire – (Required) - Other supporting documentation as required. Please see the required documents section to determine if there are other documents you are required to submit.
The complete Application Package must be submitted by 11:59 PM (EST) on Monday, September 11, 2017. To begin the process, click the Apply Online button to create an account or log into your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process.
To review the status of an application through USAJOBS:
Log into your USAJOBS account.
Click Application Status within our profile to expand your application.
Click the more information link under the Application Status column for this position. You will be routed to Application Manager.
Click the Vacancy ID link to open the Application package. The Details tab displays by default. The Details tab displays comprehensive information about the selected Application Package including: assessment(s) and the status, supporting documents and their status, correspondence sent to you by the hiring agency, and your application processing status.
For additional information, see Details Tab and Checklist Tab.
If you have completed the application process online and were unable to upload your supporting documents, complete this cover page http://staffing.opm.gov/pdf/usascover.pdf using the following Vacancy ID 2004761 and fax your documents to 1-478-757-3144.
Note: If you are unable to apply online please follow the directions located at:
DLA Human Resources Services Columbus
3990 E Broad Street
Bldg 11 Section 3
Columbus, OH 43213
USA
Next steps
Once you successfully complete the application process, you will receive
a notification of receipt. Your application package will be reviewed to ensure
you meet the basic eligibility and qualifications requirements, and you will
receive a notification. A review may be completed of your online
questionnaire and the documentation you submitted to support your responses.
Applicants that are found among the most highly qualified may be referred to
the hiring official for consideration, and you will receive a notification of
referral. The selecting official may choose to conduct interviews, and as part
of the selection process, applicants may be required to complete additional
supplemental documents. Once the selection is made, you will receive a
notification of the decision. If interviews are conducted, DLA uses a technique
called Behavior
Based Interviewing (BBI). Be sure to check your USA Jobs account for your
notification updates.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To apply for this position, you must provide a complete Application Package which includes: - Completed Resume – (Required) For more information click on "How To Prepare A Resume" - Completed Questionnaire – (Required) - Other supporting documentation as required. Please see the required documents section to determine if there are other documents you are required to submit.
The complete Application Package must be submitted by 11:59 PM (EST) on Monday, September 11, 2017. To begin the process, click the Apply Online button to create an account or log into your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process.
To review the status of an application through USAJOBS:
Log into your USAJOBS account.
Click Application Status within our profile to expand your application.
Click the more information link under the Application Status column for this position. You will be routed to Application Manager.
Click the Vacancy ID link to open the Application package. The Details tab displays by default. The Details tab displays comprehensive information about the selected Application Package including: assessment(s) and the status, supporting documents and their status, correspondence sent to you by the hiring agency, and your application processing status.
For additional information, see Details Tab and Checklist Tab.
If you have completed the application process online and were unable to upload your supporting documents, complete this cover page http://staffing.opm.gov/pdf/usascover.pdf using the following Vacancy ID 2004761 and fax your documents to 1-478-757-3144.
Note: If you are unable to apply online please follow the directions located at:
DLA Human Resources Services Columbus
3990 E Broad Street
Bldg 11 Section 3
Columbus, OH 43213
USA
Next steps
Once you successfully complete the application process, you will receive
a notification of receipt. Your application package will be reviewed to ensure
you meet the basic eligibility and qualifications requirements, and you will
receive a notification. A review may be completed of your online
questionnaire and the documentation you submitted to support your responses.
Applicants that are found among the most highly qualified may be referred to
the hiring official for consideration, and you will receive a notification of
referral. The selecting official may choose to conduct interviews, and as part
of the selection process, applicants may be required to complete additional
supplemental documents. Once the selection is made, you will receive a
notification of the decision. If interviews are conducted, DLA uses a technique
called Behavior
Based Interviewing (BBI). Be sure to check your USA Jobs account for your
notification updates.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
