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IT Specialist (CustSpt)

Department of the Army
U.S. Military Entrance Processing Command
This job announcement has closed

Summary

Civilian employees serve a vital role in supporting the Army mission. They provide the skills that are not readily available in the military, but crucial to support military operations. The Army integrates the talents and skills of its military and civilian members to form a Total Army.

About the Position:
The Military Entrance Processing Station (MEPS) is a relatively small organization with a mission critical to our national defense. Our job is to process applicants for all five services into the armed forces. The job is both challenging and rewarding. For most new military service members, processing through the MEPS is the first real exposure to a military operation. For that reason, we seek customer-oriented employees with a desire to serve their country in a meaningful way.
The Fort Hamilton MEPS is one of a network of 65 MEPS located nationwide and in Puerto Rico. A separate Department of Defense (DoD) agency, USMEPCOM is comprised of two geographical sectors and staffed with personnel from all military services. The mission of USMEPCOM and the Fort Hamilton MEPS is to process individuals for enlistment or induction into the armed services, based on DoD approved peacetime and mobilization standards.
Three primary areas are considered in determining an applicant's qualifications for enlistment:

  • Aptitude for military service
  • Physical qualification
  • Background evaluation screening

Who May Apply:
Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities.

  • Current Department of Army Civilian Employees
  • Current Permanent Department of Defense (DOD) Civilian Employee (non-Army)
  • Interagency Career Transition Assistance Plan
  • Military Spouses, under Executive Order (E.O.) 13473
  • Non-Appropriated Fund Instrumentality (NAFI)
  • Non-Department of Defense (DoD) Transfer
  • Priority Placement Program (PPP), Program S (Military Spouse) registrant
  • Reinstatement
  • Veterans Employment Opportunity Act (VEOA) of 1998

Overview

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Hiring complete
Open & closing dates
05/26/2017 to 06/13/2017
Salary
$58,389 to - $75,909 per year
Pay scale & grade
GS 9
Location
1 vacancy in the following location:
Fort Hamilton, NY
Travel Required
Occasional travel - You may be expected to travel for this position.
Relocation expenses reimbursed
No
Appointment type
Permanent
Work schedule
Full-Time
Service
Supervisory status
No
Security clearance
Not Required
Announcement number
NEDB170810702466
Control number
470571100

This job is open to

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Duties

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The incumbent of this position serves as an Information Technology Specialist (Customer Support) in a Military Entrance Processing Station (MEPS). Specifically, you will:

  • Perform duties for the setup, function, and availability of all Information Technology (IT) assets and telecommunication equipment.
  • Ensure staff and service liaisons have the technology to support the processing of applicants for military service, and that support-staff have the technology to support the general operation of the MEPS.
  • Respond to all reported incidents of IT difficulties, troubleshooting software and hardware to determine the remedy required, as well as daily monitoring of hardware, software, applications, networks, databases and/or operating systems in a multi-platform environment.

Requirements

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Conditions of employment

  • Business travel up to 10% of the time
  • A+ certification within six (6) months of appointment
  • IT training and certifications as outlined in DoD 8570.01-M

Other Requirements: Click here for expanded definitions.

  • Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
  • You will be required to provide proof of U.S. Citizenship.
  • Two year trial/probationary period may be required.
  • Appointment is subject to the completion of a favorable suitability or fitness determination.
  • Direct Deposit of Pay is Required.
  • Business travel up to 10% of the time.
  • Shift work (nights and weekends), as required.
  • A+ certification within six (6) months of appointment
  • IT training and certifications as outlined in DoD 8570.01-M, Information Assurance Workforce Improvement Program, dated 19 December 2005.

Qualifications

In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience.
To qualify based on your experience, your resume must describe at least one year of experience which prepared you to do the work in this job. Specialized experience is defined as: 1) providing direct technical support in the identification and resolution of IT related issues; 2) analyzing and modifying Information Technology system performance; 3) initiating user account and file permissions; 4) training users on software installations and updates. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-07).

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you may qualify if your education meets the definitions below:

Master's or equivalent graduate degree
OR
2 full years of progressively higher level graduate education leading to a Master's degree or equivalent graduate degree
OR
A combination of education and experience



You will be evaluated on the basis of your level of competency in the following areas:

  • Customer Service
  • Oral Communication
  • System Administration


Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-07).

Education

Only degrees from an accredited college or university recognized by the Department of Education are acceptable to meet positive education requirements or to substitute education for experience. For additional information, please go to the Office of Personnel Management (OPM) and U.S. Department of Education websites at - http://www.opm.gov/qualifications and http://www.ed.gov/admins/finaid/accred/index.html

Foreign education must be evaluated for U.S. equivalency in order to be considered for this position. Please submit your foreign education evaluation with your application.

Additional information

  • If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.
  • Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
  • If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet.
  • This is a Career Program (CP) 34 position.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine your eligibility, qualifications, and quality ranking for this position. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

Interagency Career Transition Assistance Program (ICTAP). If you are a Federal employee in the competitive service and your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority. See Interagency Career Transition Assistance Program (ICTAP) for more information. Additional information about the program is on OPM's Career Transition Resources website.

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