OUR MISSION: To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?
As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries.
This announcement is an open-continuous announcement. It will be used to fill ALL Advanced Medical Support Assistant (PACT & Specialty Clinic) vacancies station-wide as they become available. Location and duties may vary based on position. Specifics of locations & hours will be discussed during interviews.Your application will be kept of file for 6 months, at which point you will need to re-apply.
VA encourages persons with disabilities to apply. The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
Relocation Expenses: Relocation expenses are not authorized for this position.
Cost of Living Allowance (COLA) is
currently 4.22% and is subject to change in the future.
Note: The full performance level of this vacancy is GS-0679-06.
Summary
OUR MISSION: To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?
As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries.
This announcement is an open-continuous announcement. It will be used to fill ALL Advanced Medical Support Assistant (PACT & Specialty Clinic) vacancies station-wide as they become available. Location and duties may vary based on position. Specifics of locations & hours will be discussed during interviews.Your application will be kept of file for 6 months, at which point you will need to re-apply.
VA encourages persons with disabilities to apply. The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
Relocation Expenses: Relocation expenses are not authorized for this position.
Cost of Living Allowance (COLA) is
currently 4.22% and is subject to change in the future.
Note: The full performance level of this vacancy is GS-0679-06.
The Alaska VA Health Care System is
recruiting for Advanced Medical Support Assistants (AMSAs). We are an employer of choice that is the center of excellence in patient care, education and research. We value Integrity, Commitment, Advocacy, Respect and Excellence. We value YOU.
The AMSA plays an integral role
in identifying and developing ways to resolve problems with the administrative
and clinical staff on access, customer service, patient flow, revenue, and data
validation issues. His/her work also impacts processes, action plans,
monitoring and reporting. This is the Advanced level of the position. The incumbent serves as an Advanced Medical Support Assistant assigned to a Patient Aligned Care Team (PACT) model or a Specialty Care Setting involved in a PACT model. The PACT teamlet is a primary care team that generally consists of a primary care provider (MD, NP, PA), registered nurse care manager, clinical associate (LPN or medical assistant/health technician) and an administrative associate (MSA/health technician). Major duties and responsibilities include but are not limited to:
The AMSA works in an inpatient or outpatient clinic setting at the Alaska VA and/or community based or rural health outpatient clinics.
·
Performs receptionist duties, customer service and other duties assigned for the proper and timely treatments of patients and maintains appointment schedules for one or more clinics.
·
Assist with clinic access contingency plans by adjusting appointment times/location, or dates as well as shift patients to other healthcare provides as conflict with staffing and/or coverage occurs.
·
Supports patient safety standards using the correct Veterans Affairs identification of all patients through the use of two forms of identification, name and full Social Security Number
·
Utilizes a variety of VISTA and CPRS interfacing software to conduct scheduling functions.
·
Validates and updates patient demographic information, either in person during check in or over the phone
·
Explains the VA's mandate to collect insurance information to veterans, their families, and other eligible patients. Collects, scans, and updates health insurance information serving a major role in the revenue process.
·
As front line contact with patients and staff, sets the tone for perception concerning quality of healthcare services at the VA. A high degree of tact and diplomacy is required when dealing with Veterans who have multiple health problems and who may be frustrated with the administrative process associated with diagnosis and treatment.
·
Schedules appointments and utilizes the Recall Reminder System, Electronic Waiting List, as well as the Veterans Choice List for the CHOICE Program, accurately and in a timely manner.
·
Record Veteran records from Community facilities as needed.
·
Notifies supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within the mandated clinic time frames.
·
The AMSA is able to independently manage position responsibilities with little supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs.
·
May
serve as AMSA to one or more interdisciplinary clinics for PACT, Specialty Clinics, inpatient clinic or centralized scheduling. Other duties as assigned and may be required to travel to cover outlying clinics.***Duties, location & work schedules will be discussed during interview, as duties/work schedules may vary depending on location of position****
Advanced Medical Support Assistant positions may be located in any one of the following
departments (Primary Care, Integrated Care, Surgical, Compensation and Pension, Social & Behavioral Health Services or at any one of the community-based out-patient clinics (Juneau, Fairbanks, MATSU, or Kenai).
Work Schedule: Full time, MON-FRI 7:30 AM-4:00 PM OR 8:00 AM -4:30 PM
ALL REQUIRED DOCUMENTS - Incomplete packages will be rated INELIGBILE
Selective Service Registration is required for males born after 12/31/1959
PHYSICAL REQUIREMENTS: Light lifting, under 15 pounds; Reaching above
shoulder, Use of fingers; Both hands required; Walking (1-2 hours); Near vision
correctable at 13” to 16” to Jaeger 1 to 4; Hearing (aid permitted); Emotional/mental stability.
Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of your DD214(s) and/or documentation related to your active duty service which shows dates of service, character of service (honorable, general, etc.), or dates of impending separation.
Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veterans Preference" with required proof as stated on the form. For more information, please review the information for disabled Veterans in the application checklist or visit
If you are a male applicant who was born after
12/31/59 and are required to register under the Military Selective Service Act,
the Defense Authorization Act of 1986 requires that you be registered or you
are not eligible for appointment in this agency. For more information, see http://www.sss.gov/
Qualifications
Education
PLEASE NOTE: Education must
be accredited by an accrediting institution recognized by the U.S. Department
of Education in order for it to be credited towards qualifications
(particularly positions with a positive education requirement.) Therefore,
applicants must report only attendance and/or degrees from schools accredited
by accrediting institutions recognized by the U.S. Department of Education.
Applicants can verify accreditation at the following website: http://www.ed.gov/admins/finaid/accred/index.html
All education claimed by applicants will be verified by the appointing agency
accordingly. If you are using foreign education to meet qualification
requirements, you must send a Certificate of Foreign Equivalency with your
transcript in order to receive credit for that education.
Additional information
This job opportunity announcement may be used to fill additional vacancies.
This position is in the Excepted Service and does not confer competitive status.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Working for the Department of Veterans Affairs offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, thrift savings plan, and participation in the Federal Employees Retirement System. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help balance work and life. For more information please visit us at http://www.va.gov/JOBS/Job_Benefits/benefits.asp.
Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your application, résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Working for the Department of Veterans Affairs offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, thrift savings plan, and participation in the Federal Employees Retirement System. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help balance work and life. For more information please visit us at http://www.va.gov/JOBS/Job_Benefits/benefits.asp.
Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
All applicants are required to submit the following supporting document type(s):
Resume -(You MUSTinclude
the following information ON YOUR RESUME in order to receive credit for your experience):
Names and addresses of employers.
Your job title.
The beginning and ending month and year of your employment.
A description of your duties that is sufficiently detailed to document
the level of your experience. If the position is (was) with the Federal
government (military or civilian), state the series and grade or pay grade
(rank) and the date of last promotion. If the position is (was) in the private
sector, please include salary and/or hourly wage.
The average hours worked per week. Full-time work is considered to be
35-40 hours of work per week. Part-time experience will be credited on the
basis of time actually spent in appropriate activities. Applicants wishing to
receive credit for such experience must indicate clearly the number of hours a
week spent in such employment. Your supervisor's name and phone number
(indicate if we may call your supervisor).
Education: Name, location, and dates of attendance for colleges
attended (if required). Type and date of degree received (if any).
Other: Training, license(s), or certification(s) relevant to the
position.
Do not submit letters of recommendation, performance appraisals,
positions descriptions, examples of your work, etc. in addition to or in lieu of a resume. This
additional information will NOT be forwarded to the hiring
facility/manager.
Applicants may also submit the following supporting documents type(s), which may not be required for all applicants:
VA Form 10-2850c - Application for Associated Health
Occupations is available at http://www.va.gov/ vaforms/medical/pdf/vha-10-2850c-fill.pdf.
THE FOLLOWING PROOF OF STATUS IS REQUIRED ONLY IF APPLICABLE:
All current
and former Federal employees must submit a copy of your latest
NON-AWARD SF-50 (Notification of Personnel Action) showing your tenure, grade and step, and type of position
occupied (i.e. Excepted or Competitive).
All Veterans must submit a copy of your DD-214. Your copies must be legible and must
show character of service and all dates of service; more than one DD-214 may be
needed to show all dates of service.
Disabled veterans and other veterans eligible for preference must also submit an SF-15
with the required VA letter certifying a service connected disability of 10% or
more dated 1991 or later, from the Department of Veterans Affairs or from a
branch of the Armed Forces.
**It is the applicant’s responsibility
to verify that all information in their resume and documents, whether uploaded
or faxed, are received, legible, and accurate.HR
will not modify answers/documents submitted by an applicant. **
Please
use this checklistto make sure you have included
other documents required for your application, such as a copy of your
transcript (if using education to qualify), documentation
to support Veterans Preference claims, or ICTAP/CTAP documentation (for
displaced Federal employees). You will not be contacted for additional
information.
Faxing Applications or Supporting Documents (DO NOT EMAIL OR FAX APPLICATIONS):
You are encouraged to apply online. Applying online will allow you to review and track the status of your application.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section below.
The complete application package must be submitted by 11:59 PM (EST) on Thursday, November 30, 2017 to receive consideration.
To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
Click the Submit My Answers button to submit your application package.
It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
To verify your application is complete, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.
To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
INCOMPLETE APPLICATIONS will receive a rating of IDMA (ineligible due to missing/incomplete forms). Requests for reconsideration of ratings will not be considered for applicants who fail to submit a complete application package.
VHA Alaska HCS
Department of Veteran Affairs
HRMS
1201 N Muldoon Road
Anchorage, AK 99504
Next steps
After we receive your complete application package (including any required documents), your qualifications will be reviewed to decide if you meet the basic requirements. You will be notified when this decision is made.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
All applicants are required to submit the following supporting document type(s):
Resume -(You MUSTinclude
the following information ON YOUR RESUME in order to receive credit for your experience):
Names and addresses of employers.
Your job title.
The beginning and ending month and year of your employment.
A description of your duties that is sufficiently detailed to document
the level of your experience. If the position is (was) with the Federal
government (military or civilian), state the series and grade or pay grade
(rank) and the date of last promotion. If the position is (was) in the private
sector, please include salary and/or hourly wage.
The average hours worked per week. Full-time work is considered to be
35-40 hours of work per week. Part-time experience will be credited on the
basis of time actually spent in appropriate activities. Applicants wishing to
receive credit for such experience must indicate clearly the number of hours a
week spent in such employment. Your supervisor's name and phone number
(indicate if we may call your supervisor).
Education: Name, location, and dates of attendance for colleges
attended (if required). Type and date of degree received (if any).
Other: Training, license(s), or certification(s) relevant to the
position.
Do not submit letters of recommendation, performance appraisals,
positions descriptions, examples of your work, etc. in addition to or in lieu of a resume. This
additional information will NOT be forwarded to the hiring
facility/manager.
Applicants may also submit the following supporting documents type(s), which may not be required for all applicants:
VA Form 10-2850c - Application for Associated Health
Occupations is available at http://www.va.gov/ vaforms/medical/pdf/vha-10-2850c-fill.pdf.
THE FOLLOWING PROOF OF STATUS IS REQUIRED ONLY IF APPLICABLE:
All current
and former Federal employees must submit a copy of your latest
NON-AWARD SF-50 (Notification of Personnel Action) showing your tenure, grade and step, and type of position
occupied (i.e. Excepted or Competitive).
All Veterans must submit a copy of your DD-214. Your copies must be legible and must
show character of service and all dates of service; more than one DD-214 may be
needed to show all dates of service.
Disabled veterans and other veterans eligible for preference must also submit an SF-15
with the required VA letter certifying a service connected disability of 10% or
more dated 1991 or later, from the Department of Veterans Affairs or from a
branch of the Armed Forces.
**It is the applicant’s responsibility
to verify that all information in their resume and documents, whether uploaded
or faxed, are received, legible, and accurate.HR
will not modify answers/documents submitted by an applicant. **
Please
use this checklistto make sure you have included
other documents required for your application, such as a copy of your
transcript (if using education to qualify), documentation
to support Veterans Preference claims, or ICTAP/CTAP documentation (for
displaced Federal employees). You will not be contacted for additional
information.
Faxing Applications or Supporting Documents (DO NOT EMAIL OR FAX APPLICATIONS):
You are encouraged to apply online. Applying online will allow you to review and track the status of your application.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section below.
The complete application package must be submitted by 11:59 PM (EST) on Thursday, November 30, 2017 to receive consideration.
To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
Click the Submit My Answers button to submit your application package.
It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
To verify your application is complete, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.
To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
INCOMPLETE APPLICATIONS will receive a rating of IDMA (ineligible due to missing/incomplete forms). Requests for reconsideration of ratings will not be considered for applicants who fail to submit a complete application package.
VHA Alaska HCS
Department of Veteran Affairs
HRMS
1201 N Muldoon Road
Anchorage, AK 99504
Next steps
After we receive your complete application package (including any required documents), your qualifications will be reviewed to decide if you meet the basic requirements. You will be notified when this decision is made.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
