This position will be assigned to the JBSA NAF Human Resources Office primarily located at Fort Sam Houston. The incumbent may be required to work occasionally at the satellite offices located at JBSA Randolph and Lackland AFB
This is a Regular Full-Time category position with guaranteed 40 hrs./wk. Employees appointed to a Regular category position are eligible for benefits.
This position will be assigned to the JBSA NAF Human Resources Office primarily located at Fort Sam Houston. The incumbent may be required to work occasionally at the satellite offices located at JBSA Randolph and Lackland AFB
This is a Regular Full-Time category position with guaranteed 40 hrs./wk. Employees appointed to a Regular category position are eligible for benefits.
Depending on experience (DOE). Internal NAF Pay Settings Rules Apply
Please see the "Who May Apply" section under the Qualifications section.
Utilizes automated recruitment tool. Builds and edits user accounts. Generates vacancies for job announcements. Enters applicable position and organizational data for vacancy. Creates job opportunity announcements. Verifies applicant eligibilities in accordance with applicable laws, policies, and procedures. Produces applicant lists for selecting official. Performs onboarding tasks. Initiates and monitors local installation records checks. Monitors status of background investigations. Conducts in-processing briefing. Assists in the completion of employment documents. Enters classified position descriptions into automated library. Verifies signatures on position descriptions. Uploads supporting documents (i.e., evaluation statement; org chart; position designation tool (PDT) result, etc.) into the position description casefile/record. Locates position descriptions in the library. Routes non-routine classification requests to appropriate point of contact. Enters personnel data into an automated personnel data system. Completes applicant and position builds using data provided. Verifies documentation for personnel action. Codes personnel actions in accordance with applicable policies and procedures. Processes a variety of personnel requests and actions. Generates personnel reports. Identifies and corrects discrepancies in personnel data. Provides an overview of employee benefits and personnel matters including, but not limited to, insurance, retirement, 401(k), unemployment compensation, workers' compensation, and awards. Submits benefit action requests for processing.
Performs front desk responsibilities. Provides customer service assistance to customers. Makes copies, scans documents, uploads and files documents. Distributes copies of personnel actions. Provides general information regarding position vacancies, application procedures, etc. Operates a computer remote terminal and word processing equipment. Receives and checks documents for completion and accuracy in accordance with applicable laws and regulations. Contacts appropriate sources to secure missing data or documents. Prepares in-processing documents. Creates and maintains Official Personnel Folders, position control registers, office files, group insurance files, etc. May requisition forms and post changes to directives. Assists applicants with system errors when applying for vacancies. Elevates complex system issues to senior HR staff. Prepares and submits payroll transmittals. Performs other related duties as assigned.
If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12753245
Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 06/27/2025
Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference
In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.
Qualifying Experience:
Experience performing clerical work and providing customer service to internal and external customers; applying rules, regulations, and procedures in accomplishment of clerical/administrative work; utilizing office automation software (MS Windows, MS Office, including PowerPoint, Word, Access, and Excel).
Knowledge, Skills, and Abilities (KSAs): Your qualifications will be evaluated on the bases of your level of knowledge, skills, abilities and/or competencies in the following areas:
1. Excellent customer service skills to include a good speaking voice.
2. Must have a friendly and helpful attitude.
3. Knowledge of office automation software (MS Windows, MS Office, including PowerPoint, Word, Access, and Excel)
4. Strong organizational skills required.
5. Must be able to read, write, and speak English.
**NOTE: Those qualified applicants who meet both the minimum qualification requirement(s) and highly preferred criteria(s) will be considered best qualified for this position and will be referred to the selecting official(s) first for consideration. All other applicants will be referred as needed and requested by the selecting official(s).
**Reminder to Applicants: Your experience has to be clearly identified in your resume in order to receive consideration. If your resume does not provide enough information regarding your work history for us to make a creditable qualification determination, your application package may be rendered disqualified and you will no longer be considered for this position.
Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.
You will be evaluated for this job based on how well you meet the qualifications above.
Your resume and supporting document will be evaluated against the qualifications of the position.
Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination has been made that you have inflated your responses to meet the position's qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.
You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.
To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.,) for professional and personal references on your resume.
Required documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employees, applying as a displaced employee, etc.,). The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.
The complete application package must be submitted by 11:59 PM (EST) on 06/27/2025 to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJobs account to apply. If you do not have a USAJobs account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJobs account and designate the document type when submitting your application. Failure to complete this portion will result in an incomplete application package and you will not be further considered for this vacancy.
It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant
To verify or check the status of your application, log into your USAJobs account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status
If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
