Performing dispatch and call taking services for public safety related incidents and operations; receiving and evaluating calls
for service; obtaining information through questioning and determining the priority of the call.
Performing general Communications Center for proper and efficient dispatching and relaying purposes with various personnel dispatched through the Communication Center.
Operating a multi-frequency radio console; coordinating use of radio frequencies, directing radio traffic to appropriate
channels, and restricting channels to emergency use as necessary.
Serving as primary point of contact for law enforcement and other public safety responders monitoring traffic and assisting
operations.
Serving as a certified operator of National Criminal Information Network (NCIC), National Law Enforcement Communication
System (NLETS), and State criminal information networks (i.e., ACCESS, TLETS, VCIN, etc.).
Be sure to read the How to Apply and Required Documents Sections.
You cannot hold an active real estate license: nor can you have an interest or hold stocks in firms with interest in Federal Lands.
Direct Deposit Required.
Appointment will be subject to a favorably adjudicated background/suitability investigation/determination.
Your resume must contain enough information to show that you meet the qualification requirements as defined in the announcement. In addition, your responses to the questions must adequately reflect in your resume.
You will be required to work shift work, occasional overtime, weekends, and holidays.
You will be required to submit to a drug test and receive a negative drug test result prior to appointment. In addition, this position is subject to random testing for illegal drug use.
May require a one year probationary period.
Qualifications
In order to be rated as qualified for this position, we must be able to determine that you meet the qualification requirements - please be sure to include this information in your resume. No assumptions will be made about your experience.
For GS-6:
You must possess one (1) full year of specialized experience at or equivalent to the GS-5 level that is equivalent in difficulty and complexity as indicated by the following examples: (1) Performing clerical work in direct support of an emergency or law enforcement communications center; (2) Transmitting and receiving law enforcement or emergency communications (e.g., law enforcement, emergency medical, search and rescue, structural or wildland fire, or other operational situations) via multi-channel radio and computer-based telephone systems; and (3) Entering and updating information related to incidents (i.e. case notes, summary of events, etc.) in law enforcement or emergency information systems.
For GS-7:
You must possess one (1) full year of specialized experience at or equivalent to the GS-6 level that is equivalent in difficulty and complexity as indicated by the following examples: (1) Applying dispatch procedures and guidelines used in dispatch of personnel, fire, and other incidents; (2) Receiving, filling & tracking requests for assistance to law enforcement; (3) Providing logistical support information to ensure public safety officers are able to locate emergency situations; and (4) Recording and maintaining records such as communicating logs.
If your resume does not support your questionnaire answers, we will not allow credit for your response(s).You must include months, years and hours per week worked to receive credit for your work and/or volunteer experience. One year of specialized experience is equivalent to 12 months at 40 hours per week. Part-time hours are prorated. You will not receive any credit for experience that does not indicate exact hours per week or is listed as "varies".
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
You must meet all qualification requirements by the closing date of the announcement.
Physical Demands: Incumbent must function efficiently in a confined space for extended periods with no breaks and no opportunity to leave the confines of the Communications Center. The dispatcher is considered an "essential employee," meaning he/she is required to work most holidays, report for duty during adverse weather conditions, and be expected to work for long hours exceeding normally scheduled shifts in case of emergencies. Position is sedentary with high amounts of stress. Incumbent is subject to shift work, rotating shift work, and uncommon tours of duty. Work requires use of the voice in vocal communications for periods of hours at a time. Voice must be clear, audible, and tone effective with words plainly spoken and understandable. Incumbent must be able to hear clearly and discern a variety of audible communications and signals simultaneously. Incumbent must be able to read critical information from multiple sources, including computer screen, fax, and written log quickly and accurately. The work is of an emergency nature and is emotionally stressful. Incumbent must possess manual dexterity sufficient to operate computer terminals/keyboards and related equipment and to maintain written logs.
Work Environment: The work is normally performed in a well-lighted and temperature controlled room. Noise levels are routinely high due to electronic equipment, telephones, radios, and other discussions ongoing in the performance of duties. The setting is typically confined and secure, and entrance and egress is controlled. During the training period and/or on other occasions, the incumbent will be assigned to accompany field law enforcement personnel in patrol vehicles to learn or gain a more detailed familiarization with agency field operating procedures and jurisdictional boundaries. Incumbent may not leave the center unless relieved by another qualified dispatcher.
Education
This job does not have an education qualification requirement.
Additional information
DOI uses E-Verify to confirm employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit E-Verify
Career Transition Assistance Plan (CTAP)/lnteragency Career Transition Assistance Program (ICTAP): These programs apply to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority, you must: 1) meet CTAP or ICTAP eligibility criteria; 2) be rated well qualified for the position with a score of 85 or above; and 3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. For more information: CTAP or ICTAP
This position is not covered by a bargaining unit.
Travel and relocation expenses will not be paid by the Department of the Interior. Any travel, transportation and relocation expenses associated with reporting for duty in this position will be the responsibility of the selected employee.
Certain incentives (such as Recruitment, Relocation or Student Loan Repayment) may be authorized to eligible selectees. If eligible and qualified, you may be offered a recruitment or relocation incentive. The decision to offer an incentive will be made on a case-by-case basis and is neither promised nor guaranteed. For information visit: Recruitment Incentive or Relocation Incentive or Student Loan Repayment.
This position is considered a career ladder opportunity, with a full performance level of GS-8. If selected at a lower grade level, you may be non-competitively promoted to the next grade level at the discretion of your supervisor and is contingent upon meeting regulatory and legal requirements for promotion, satisfactory performance, and the availability of higher-level work. Promotion is not guaranteed, and no promise of promotion is implied.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated for this job based on how well you meet the qualifications above.
Once the application process is complete, we will review your application to ensure you meet the job requirements. To determine if you are qualified for this job, a review of your resume, supporting documentation and responses to the online questionnaire will be made. Your responses to the online questionnaire will be used to measure the degree to which your background matches the requirements for this position. Qualified applicants will be placed in one of three predefined categories: Best Qualified, Well Qualified and Qualified. However, your resume must support your responses to the scored occupational questionnaire, or your score may be lowered. Within these categories, applicants eligible for veteran's preference will receive selection priority over non-veterans. Candidates placed in the Best Qualified category will be identified for referral to the hiring manager and may be contacted for an interview.
Your answers to the online questionnaire will be used to evaluate your competencies in the following areas:
Oral Communication- Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Telecommunications- Knowledge of transmissions, broadcasting, switching, control, and operation of telecommunications systems.
Stress Tolerance- Deals calmly and effectively with high stress situations (for example, tight deadlines, hostile individuals, emergency situations, dangerous situations).
Problem Solving- Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
Manages and Organizes information- Identifies a need; gathers, organizes, and maintains information; determines its importance and accuracy, and communicates it by a variety of methods.
In order to be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires successful completion of the following additional assessment: Subject Matter Expert Resume Panel Review. These assessments measure the critical competencies listed above that are required to successfully perform the job.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
To apply for this position, you must submit a complete Application Package which includes:
Resume or Application. At a minimum, your resume MUST contain job title (include job series and grade, if federal), duties, starting and ending dates (month and year), hours worked per week, and salary. USAJOBS has a template to ensure a complete resume. https://www.youtube.com/watch?v=8YX7o1PBoFk
Your resume will be used to validate your responses to the assessment tool(s). Failure to provide required information will result in loss of eligibility. You are welcome to submit an optional cover letter.
Veterans: If you are claiming veterans' preference you must submit a copy of your DD-214, 'Certificate of Release or Discharge from Active Duty,' (Member 4 copy is preferred), showing the dates of active duty, type of discharge, and character of service (must be honorable) OR written documentation from the armed forces that certifies you are expected to be discharged or released from active duty service in the armed forces under honorable conditions not later than 120 days after the date the certification is submitted.
If you are claiming 10-point veterans' preference, in addition to the documents specified above, you must submit documentation that supports your claim as shown on the back of the Application for 10-Point Veteran Preference. SF-15.
If you are claiming Sole Survivorship Veterans' Preference (SSP), please provide the documentation you received granting this preference.
Career Transition Assistance Program (CTAP) or interagency Career Transition Assistance Program (ICTAP) eligibles: Submit documentation verifying your CTAP/ICTAP eligibility - this includes a copy of the agency notice and your most recent SF-50 noting current position, grade level and duty location.
Please note that documents selected for transfer from your USAJOBS profile are NOT automatically added to your application. You need to transfer your document(s) in the 'Documents' step during the application process.
Required documentation must be submitted by 11:59 p.m. Eastern Time, on the closing date of this announcement.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
THIS IS AN ONLINE APPLICATION PROCESS THROUGH USAJOBS.
Your application package must be submitted by 11:59 PM Eastern Time by 05/30/2025.
PLEASE NOTE: If you have access to a public library, State Job Service Office, etc., you should use these resources to apply online. You must follow the steps described below to complete the application process:
YOU MUST HAVE OR CREATE A PROFILE IN USAJOBS. Your profile must contain a current resume for submission. See Required Documents section for what to include in your resume.
INSUFFICIENT INFORMATION COULD RESULT IN AN INELIGIBLE RATING.
The USAJOBS Resume Builder was designed to ensure that your resume includes the standard information needed. The Resume Builder is an available tool when you login to your USAJOBS account.
Review the Appointment Eligibility Criteria: The eligibility section of the application process is designed to allow you to choose how you wish to be considered for this vacancy announcement. You will ONLY be considered for the appointment eligibilities that you selected. You must provide proof of your eligibility to be considered.
You must submit a resume and also complete the online application and assessment questionnaire and submit the documentation specified in the Required Documents section.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
The eligibility portion of the application process is designed to allow you to choose how you wish to be considered for this announcement. You may choose more than one eligibility. You must provide proof of your eligibility and will only be considered for the questions that you answer "yes".
Please note, your eligibility will be based solely on the selections you have indicated in this section. You must provide the supporting documentation to support your claim to be considered. You may choose more than one eligibility in this section.
To verify the status of your application, log into your USAJOBS account (Welcome | Login.gov), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://help.usajobs.gov/how-to.
FOLLOW UP. Check your application status before the announcement closes. It is your responsibility to ensure that a complete application (including a resume, on-line questionnaire, and applicable supplemental documentation) is received by 11:59 PM Eastern Time on 05/30/2025. NOTE: Technical problems may take at least 1 business day to resolve; therefore, you are highly encouraged to complete the application process prior to the closing date.
BLM Arizona State Office
BLM Arizona State Office, AZ-953
One North Central Avenue
Phoenix, AZ 85004
US
Next steps
You can track the progress of your application package via your USAJobs account. You will receive an acknowledgement email from USAJobs that your submission was successful once we have received your online questionnaire, resume, and any supporting documentation. You will be notified of the status of your application and/or referral to the hiring official via your USAJobs account after the evaluation process is complete. You will be contacted if further evaluation or interviews are required.
More than one position may be filled from this announcement, at the discretion of Federal hiring officials. Department of the Interior may share the list of eligible candidates with other Federal agencies/departments, authorized to appoint new employees under the same hiring procedures if the position is in the same: job series, grade level, promotion potential, and in the same geographic locations (including the same metro/commuting area) provided herein. You will have the opportunity to "opt-in" to appear on a shared list. "Opt-in" does not guarantee your application will be shared, but you will be contacted in the event your application is shared.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
To apply for this position, you must submit a complete Application Package which includes:
Resume or Application. At a minimum, your resume MUST contain job title (include job series and grade, if federal), duties, starting and ending dates (month and year), hours worked per week, and salary. USAJOBS has a template to ensure a complete resume. https://www.youtube.com/watch?v=8YX7o1PBoFk
Your resume will be used to validate your responses to the assessment tool(s). Failure to provide required information will result in loss of eligibility. You are welcome to submit an optional cover letter.
Veterans: If you are claiming veterans' preference you must submit a copy of your DD-214, 'Certificate of Release or Discharge from Active Duty,' (Member 4 copy is preferred), showing the dates of active duty, type of discharge, and character of service (must be honorable) OR written documentation from the armed forces that certifies you are expected to be discharged or released from active duty service in the armed forces under honorable conditions not later than 120 days after the date the certification is submitted.
If you are claiming 10-point veterans' preference, in addition to the documents specified above, you must submit documentation that supports your claim as shown on the back of the Application for 10-Point Veteran Preference. SF-15.
If you are claiming Sole Survivorship Veterans' Preference (SSP), please provide the documentation you received granting this preference.
Career Transition Assistance Program (CTAP) or interagency Career Transition Assistance Program (ICTAP) eligibles: Submit documentation verifying your CTAP/ICTAP eligibility - this includes a copy of the agency notice and your most recent SF-50 noting current position, grade level and duty location.
Please note that documents selected for transfer from your USAJOBS profile are NOT automatically added to your application. You need to transfer your document(s) in the 'Documents' step during the application process.
Required documentation must be submitted by 11:59 p.m. Eastern Time, on the closing date of this announcement.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
THIS IS AN ONLINE APPLICATION PROCESS THROUGH USAJOBS.
Your application package must be submitted by 11:59 PM Eastern Time by 05/30/2025.
PLEASE NOTE: If you have access to a public library, State Job Service Office, etc., you should use these resources to apply online. You must follow the steps described below to complete the application process:
YOU MUST HAVE OR CREATE A PROFILE IN USAJOBS. Your profile must contain a current resume for submission. See Required Documents section for what to include in your resume.
INSUFFICIENT INFORMATION COULD RESULT IN AN INELIGIBLE RATING.
The USAJOBS Resume Builder was designed to ensure that your resume includes the standard information needed. The Resume Builder is an available tool when you login to your USAJOBS account.
Review the Appointment Eligibility Criteria: The eligibility section of the application process is designed to allow you to choose how you wish to be considered for this vacancy announcement. You will ONLY be considered for the appointment eligibilities that you selected. You must provide proof of your eligibility to be considered.
You must submit a resume and also complete the online application and assessment questionnaire and submit the documentation specified in the Required Documents section.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
The eligibility portion of the application process is designed to allow you to choose how you wish to be considered for this announcement. You may choose more than one eligibility. You must provide proof of your eligibility and will only be considered for the questions that you answer "yes".
Please note, your eligibility will be based solely on the selections you have indicated in this section. You must provide the supporting documentation to support your claim to be considered. You may choose more than one eligibility in this section.
To verify the status of your application, log into your USAJOBS account (Welcome | Login.gov), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://help.usajobs.gov/how-to.
FOLLOW UP. Check your application status before the announcement closes. It is your responsibility to ensure that a complete application (including a resume, on-line questionnaire, and applicable supplemental documentation) is received by 11:59 PM Eastern Time on 05/30/2025. NOTE: Technical problems may take at least 1 business day to resolve; therefore, you are highly encouraged to complete the application process prior to the closing date.
BLM Arizona State Office
BLM Arizona State Office, AZ-953
One North Central Avenue
Phoenix, AZ 85004
US
Next steps
You can track the progress of your application package via your USAJobs account. You will receive an acknowledgement email from USAJobs that your submission was successful once we have received your online questionnaire, resume, and any supporting documentation. You will be notified of the status of your application and/or referral to the hiring official via your USAJobs account after the evaluation process is complete. You will be contacted if further evaluation or interviews are required.
More than one position may be filled from this announcement, at the discretion of Federal hiring officials. Department of the Interior may share the list of eligible candidates with other Federal agencies/departments, authorized to appoint new employees under the same hiring procedures if the position is in the same: job series, grade level, promotion potential, and in the same geographic locations (including the same metro/commuting area) provided herein. You will have the opportunity to "opt-in" to appear on a shared list. "Opt-in" does not guarantee your application will be shared, but you will be contacted in the event your application is shared.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
