This position is located at Leisure Travel Services at Schofield Barracks Hawaii (Island of Oahu).
Leisure Travel Services provides exceptional military rates for numerous attractions throughout Hawaii and beyond.
To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume.
Summary
This position is located at Leisure Travel Services at Schofield Barracks Hawaii (Island of Oahu).
Leisure Travel Services provides exceptional military rates for numerous attractions throughout Hawaii and beyond.
To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume.
This announcement is open to the general public, to include U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. or U.S. Territory for three (3) or more continuous years immediately preceding the start of Federal affiliation.
Assists patrons by providing information concerning available leisure activities, selling tickets, making reservations and arranging for special accommodations required for tours, sporting events, theaters and special events.
Provides full assistance to individuals planning travel itineraries not requiring commercial transportation, including hotel reservations and other local service or information.
Maintains brochures, price listings and related information for customer use.
Receives payment, issues receipts and documents business transactions.
Direct Deposit and Social Security Card is required.
Meet qualification/eligibility/background requirements for this position.
A one-year probationary period may be required.
Satisfactorily complete an employment verification (E-Verify) check.
Subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3, para.2. In addition, the incumbent may be subject to additional background checks if required to have regular and recurring contact with children.
Incumbent may also require to complete a Tier 1 background investigation for a Common Access Card for physical access to federally controlled facilities.
Qualifications
MINIMUM CRITERIA:
1. Experience which involved dealing with the general public and performing financial transactions.
HIGHLY QUALIFIED CRITERIA:
1. Proven work experience and extensive knowledge of all Hawaiian Islands, including accommodations, attractions, and activities. Ability to provide advice to customers regarding where to stay, what to see, and what to do on the islands.
2. Possess knowledge and experience in booking travel arrangements with airlines, hotels, car rentals, and cruise lines by way of telephone and online booking accommodations.
3. Possess work experience in booking local attractions in Hawaii.
4. Must possess effective communication skills with customers and reservations telephone line. Experience advising guidelines and requirements.
5. Proven ability to deliver exceptional customer service and maintain client satisfaction.
6. At least one (1) year of experience using computer programs, point-of-sale (POS) systems, or reservation systems.
NOTE: To be evaluated as a highly qualified candidate, your resume MUST clearly reflect the knowledge and experience listed under both minimum criteria and highly qualified criteria above. Applicants who meet both minimum criteria and highly qualified criteria will be referred to the selecting official for consideration first.
Additional information
Area of Consideration:
The Area of Consideration for this vacancy announcement is LOCAL, Island of Oahu. (Military Spouse Preference (MSP) and Involuntarily Separated Military Preference (ISMP) eligible candidates are included in the area of consideration.
Manual Applications:
If you are unable to apply online, you may submit your application package using a manual application method. Please contact the NAF Human Resources Office or representative listed on this job announcement to request a copy of the manual application form. All completed manual application forms (along with resume and other supporting documentation) must be received no later than 3:00 PM HST by 06/16/2025 in order to process your application in a timely manner. Please note that neglecting to respond to the job-related questions may result in an ineligible rating.
Allowances, Incentives, and PCS Costs:
Allowances, differentials, or incentives will not be paid.
Payment Permanent Change of Station (PCS) costs are not authorized, based on a determination that a PCS move is not in the Government's interest.
Pay-Band (NF or CY) Allowances and Differentials
This is a pay-banded position.
Sunday premium pay may be authorized by the Garrison Commander. If authorized, only regular (full-time, part-time, limited tenure and seasonal) employees may be paid Sunday premium pay. When authorized, Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday). Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday).
Night differential may be authorized by the Garrison Commander. When authorized, night differential will be paid at the rate of 10% basic rate for hours of non-overtime work performed between 1800-0600.
First cutoff date for consideration is May 28, 2025 . Additional applicants will be referred to management upon request.
Additional referrals may be made from this vacancy announcement for up to 90 days after the closing date.
Refusal of a military spouse to participate in established recruitment procedures for a RFT or RPT position (for example, interview, and so forth) is considered a declination of employment and is a basis for termination of SEP entitlement for the current PCS of the sponsor.
Any individual who was required to register with Selective Service and who is not registered or knowingly and willfully did not register before the requirement terminated or became inapplicable to the individual, will not be appointed.
Important Information Regarding Access to Certain Federal Facilities:
Access to certain federal facilities may require a REAL ID-compliant driver's license/ID (marked with a star) or an Enhanced Driver's License (EDL) from WA, MI, MN, NY, or VT. See https://www.tsa.gov/real-id for details.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Working for Army Non-Appropriated Funds (NAF) can offer numerous advantages. Army NAF employment can provide a sense of pride and fulfillment, as you'll be supporting communities comprised of military and civilian personnel, and their families, which contributes to the Department of Defense's overall mission. We offer a wide range of career opportunities, including jobs in childcare, recreation, hospitality, and more.
Many employees have opportunities for professional development, including training, education, and certification programs to help towards career advancement. As an Army NAF employee, you'll have access to some on-base facilities, including fitness centers, libraries, and many other amenities.Regular full-time and part-time employees are eligible for enrollment in health and life insurance, participation in 401k and retirement plans, and paid personal time off and federal holidays. Some flexible employees may also be eligible to receive health insurance. For additional details regarding these benefits, please click the link below.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Applicants can claim the following eligibilities:
NAF Preference - Involuntarily Separated From the Military
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Working for Army Non-Appropriated Funds (NAF) can offer numerous advantages. Army NAF employment can provide a sense of pride and fulfillment, as you'll be supporting communities comprised of military and civilian personnel, and their families, which contributes to the Department of Defense's overall mission. We offer a wide range of career opportunities, including jobs in childcare, recreation, hospitality, and more.
Many employees have opportunities for professional development, including training, education, and certification programs to help towards career advancement. As an Army NAF employee, you'll have access to some on-base facilities, including fitness centers, libraries, and many other amenities.Regular full-time and part-time employees are eligible for enrollment in health and life insurance, participation in 401k and retirement plans, and paid personal time off and federal holidays. Some flexible employees may also be eligible to receive health insurance. For additional details regarding these benefits, please click the link below.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
You may submit your application package using one of the two methods identified below:
1. Electronically (preferred) at https://www.usajobs.gov/ and search for Vacancy Number (VIN): 12735412. Announcement closes at 11:59 PM Eastern Time on 06/16/2025 to receive consideration.
Click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. Click this link to preview the application: https://apply.usastaffing.gov/ViewQuestionnaire/12735412.
Complete the online application, verify the required documentation is included with your application package, and submit the application.
You must re-select your resume and/or other documents from your USAJOBS account, or your application will be incomplete.
It is the applicant's responsibility to verify that the application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.
Additional information on how to complete the online application process and submit your online application may be found on the USA Staffing Applicant Resource Center.
2. Manually: Please refer to the "Additional Information" section of this announcement for instructions.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
You may submit your application package using one of the two methods identified below:
1. Electronically (preferred) at https://www.usajobs.gov/ and search for Vacancy Number (VIN): 12735412. Announcement closes at 11:59 PM Eastern Time on 06/16/2025 to receive consideration.
Click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. Click this link to preview the application: https://apply.usastaffing.gov/ViewQuestionnaire/12735412.
Complete the online application, verify the required documentation is included with your application package, and submit the application.
You must re-select your resume and/or other documents from your USAJOBS account, or your application will be incomplete.
It is the applicant's responsibility to verify that the application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.
Additional information on how to complete the online application process and submit your online application may be found on the USA Staffing Applicant Resource Center.
2. Manually: Please refer to the "Additional Information" section of this announcement for instructions.
