Clarification from the agency

This position is open to the public. This position allows for situational, and recurring telework, but does not qualify for full-time or remote telework.

The Case Management Modernization Product Manager determines and oversees delivery of the strategy and roadmap for their products to achieve customer outcomes. The Product Manager is the "voice of the customer" in the product. The Product Manager's responsibilities include discovery, prioritization of customer and market problems, validation of potential solutions, and resolution monitoring. They continuously use data to empower decision making and inform product direction in ways that build toward positive business outcomes for the organization and their customers. The Product Manager builds relationships with and between team members, key stakeholders, customers, executives, and other individuals or organizations involved with the end-to-end product life cycle. They do this through ongoing customer interaction and collaboration with development, users, and stakeholders. The Product Manager sets priorities, guides, and supports development and operational activities, and provides direction and oversight to product teams.

The duties of this position include, but are not limited to:

1. Developing a deep understanding of business goals and processes to inform product priorities and improvement recommendations.
2. Communicating with product stakeholders (within the AO and across the Judiciary) and developing strong relationships to discover, balance, and prioritize feedback from multiple groups such as customer engagement, customer experience and user experience leaders, as well as customers and the market.
3. Socializing the product strategy and ensuring a common understanding among internal and external stakeholders.
4. Leading product strategy planning and managing the product life cycle to support ongoing product evolution and innovation.
5. Monitoring business, market, and technology trends and competitive intelligence to inform product strategy and proactively propose new solutions.
6. Building and owning the product roadmap and releasing plans that satisfy requirements and achieve customer outcomes, ensuring execution is aligned with strategy.
7. Translating desired business outcomes into actionable product and technical requirements.
8. Building close working relationships, providing clear guidance, and setting operational "guardrails" to empower the product owner team and the customer engagement team to make appropriate product development decisions.
9. Monitoring and evaluating product performance, including usage metrics, to monitor product health and make maintaining, refreshing, and retiring recommendations and decisions.
10. Defining, tracking, analyzing, and communicating relevant key performance indicators for the product's performance and contribution to business goals and strategy.
11. Guiding and empowering the product owner team to scope, plan and deliver work.
12. Applying established delivery methodologies (e.g., agile methods) and best practices (e.g., reusability), including assessing the product backlog and prioritization to ensure alignment with the product strategy and key performance indicators.
13. Supporting the identification and resolution of blockers (including resourcing) to achieve product business objectives.
14. Driving product adoption and usage by collaborating on customer engagement with customer experience and user experience leaders.
15. Leading customer engagement team, communications and change management, to define strategy and guidelines.
16. Ensuring human centered design methods are consistently applied.
17. Working with external third parties to assess partnerships and licensing opportunities.

Conditions of employment

CONDITIONS OF EMPLOYMENT

1. All information is subject to verification. Applicants are advised that false answers or omissions of information on application materials or inability to meet the following conditions may be grounds for non-selection, withdrawal of an offer of employment, or dismissal after being employed.
2. Selection for this position is contingent upon completion of OF-306, Declaration of Federal Employment during the pre-employment process and proof of U.S. citizenship for competitive status positions or conversion to a competitive status position with the AO. If non-citizens are considered for hire into a temporary or any other position with non-competitive status or when it is confirmed by the AO Human Resources Office there are no qualified U.S. citizens for a competitive status position (unless prohibited by a law or statue), non-citizens must provide proof of authorization to work in the U.S. and proof of entitlement to receive compensation. Additional information on the employment of non-citizens can be found at USAJOBS Help Center | Employment of non-citizens/. For a list of documents that may be used to provide proof of citizenship or authorization to work in the United States, please refer to Form I-9, Employment Eligibility Verification.
3. All new AO employees will be required to complete an FBI fingerprint-based national criminal database and records check and pass a public trust suitability check.
4. New employees to the AO will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights/responsibilities, visit https://www.e-verify.gov/.
5. All new AO employees are required to identify a financial institution for direct deposit of pay before appointment.
6. You will be required to serve a trial period if selected for a first-time appointment to the Federal government, transferring from another Federal agency, or serving as a first-time supervisor. Failure to successfully complete the trial period may result in termination of employment.
7. If appointed to a temporary position, management may have the discretion of converting the position to permanent depending upon funding and staffing allocation.

Qualifications

Applicants must have demonstrated experience as listed below. This requirement is according to the AO Classification, Compensation, and Recruitment Systems which include interpretive guidance and reference to the OPM Operating Manual for Qualification Standards for General Schedule Positions.

Specialized Experience: Applicants must have at least one full year (52 weeks) of specialized experience which is in or directly related to the line of work of this position. Specialized experience is demonstrated experience in agile product management, developing user-centered design, and working in a DevSecOps development environment.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

We will review your resume and supporting documentation and compare this information to your responses on the occupational questionnaire to determine if you meet the minimum qualifications for this job. If you meet the minimum qualifications for this job, we will evaluate your application package, to assess the quality, depth, and complexity of your accomplishments, experience, and education as they relate to the requirements listed in this vacancy announcement.

You should be aware that your ratings are subject to evaluation and verification. If a determination is made that you have rated yourself higher than is supported by your resume and/or narrative responses, you will be assigned a rating commensurate to your described experience. Failure to submit the mandatory narrative responses will result in not receiving full consideration and/or rating credit. Deliberate attempts to falsify information may be grounds for not selecting you, withdrawing an offer of employment, or dismissal after being employed.