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Information Technology Specialist (Application Software)

Department of Health and Human Services
Indian Health Service
Headquarters | Office of Information Technology
This job announcement has closed

Summary

This position is located with the Office of Information Technology within the Division of Health Information Technology and Modernization. The purpose of this position is to support the implementation of the Electronic Health Record (EHR). The incumbent reports to the Supervisory Information Technology Specialist or designee.

Overview

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Hiring complete
Open & closing dates
01/06/2025 to 01/08/2025
This job will close when we have received 50 applications which may be sooner than the closing date. Learn more
Salary
$103,409 to - $134,435 per year

Salary listed reflects the General Schedule - Rest of U.S. (RUS) pay table. Salary will be determined by the selectee's residency/locality.

Pay scale & grade
GS 13
Location
3 vacancies in the following location:
Anywhere in the U.S. (remote job)
Remote job
Yes
Telework eligible
Not applicable, this is a remote position.
Travel Required
Occasional travel - You may be expected to travel for this position.
Relocation expenses reimbursed
No
Appointment type
Permanent
Work schedule
Full-time
Service
Competitive
Promotion potential
None
Supervisory status
No
Security clearance
Other
Drug test
No
Position sensitivity and risk
High Risk (HR)
Trust determination process
Financial disclosure
No
Bargaining unit status
Yes
Announcement number
IHS-25-HQ-12660366-ESEP/MP
Control number
826938100

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Duties

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Electronic Health Record (EHR) Integration and Deployment

Oversees:

  • Deployment planning activities and strategies to support the implementation and deployment of the enterprise EHR to Indian Health Service/Tribal/Urban (I/T/U) sites.
  • Current-state technical assessments for sites scheduled to adopt the enterprise EHR and collaborate with the EHR Vendor to map out potential technical designs (ex., future-state local network design mitigations) in support of EHR deployment efforts.
  • Develop strategies to ensure EHR implementation is properly supported during EHR go-live operations.

Develops:
  • Contingency plans and processes (ex., EHR downtime policies, disaster recovery processes, etc.) to ensure continuous availability of the enterprise EHR.
  • Governance strategies, plans, and processes necessary to meet deployment goals, objectives, and milestones.
  • Methodology to capture EHR Lessons Learned during EHR deployment efforts to optimize future EHR deployment efforts.

Coordinates with:
  • Validation and Testing personnel to align efforts and ensure unit testing and integrated testing are completed.
  • Test personnel to ensure new EHR is integrated with 3rd Party applications, devices, and systems and are tested and functioning properly.
  • IT personnel to identify and mitigate system-related functionality (infrastructure, clinical and administrative).

Project Management:
  • Serves as a project management subject matter expert (SME) and consults on unusual, complex, and/or controversial IT and project management problems.
  • Develops courses of action, schedules, and cost estimates using project management principles that manage resources, work progress, and monitor outcomes.
  • Develops Statements of Work, Performance Work Statements, and acquisition documentation for purchasing equipment and services supporting EHR implementation and deployment.

Collaboration and Communications:
  • Collaborates with stakeholders to develop and analyze functional and non-functional requirements to meet mission objectives.
  • Provides regular status reports on assigned activities.
  • Coordinates with Enterprise Architecture program and EHR vendor on compatible approved equipment for maintaining standards.

Requirements

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Conditions of employment

Selectee may be subject to a probationary/trial period
ESEP appointees typically serve a two year trial period
U.S. Citizenship is required
Selective Service Registration is required for males born after 12/31/1959

Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit www.dhs.gov/E-Verify/.

You will need to set up direct deposit so we can pay you.

Background Investigation: If you are selected for this vacancy, you must undergo a pre-employment fingerprint check and background investigation. Fingerprint results and background investigation documentation must be cleared prior to hire. After you begin your employment, your continued employment is contingent upon the outcome of a complete background investigation as determined by the sensitivity level of your position. The investigation must find that you are suitable for Federal employment in your position. If you are found not suitable, you will be terminated after you begin work. If you make a false statement in any part of your application, you may not be hired; you may be fired after you begin work; or subject to possible criminal charges. You may be subject to a credit check as a part of the background investigation process.

  • Must obtain Federal Acquisition Certificate-Contracting Officer Representative (FAC-COR) Level II certification within one year of hire date.

Qualifications

To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

BASIC REQUIREMENTS

  1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
  2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
  3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
  4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

In addition to the Basic Requirements, you must also meet the Minimum Qualifications stated below.

MINIMUM QUALIFICATIONS

GS-13: One (1) year of specialized experience equivalent to at least the GS-12 grade level.

Examples of specialized experience at the GS-13 grade level
  • Develop, plan, and execute strategies for Electronic Health Record (EHR) deployment;
  • Ensuring the following: EHR application readiness efforts, end-user training is completed, EHR interfaces/equipment are tested and functional, and maintaining an accurate accounting/inventory of device configuration activities;
  • Develop EHR contingency plans and processes during EHR go-live efforts and fostering rapid issue resolution during go-live events; Evaluate healthcare facility staffing resources and planning for EHR go-live events.

NOTE: You must meet all examples of specialized experience listed above.


Time In Grade
Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP).

You must meet all qualification requirements within 30 days of the closing date of the announcement.

Education

There are no education requirements.

Additional information

This position is eligible for workplace flexibilities which may include remote work or telework options, and/or flexible work scheduling. These flexibilities may be requested in accordance with the HHS Workplace Flexibilities policy. https://www.hhs.gov/about/agencies/asa/ohr/hr-library/990-1/index.html.

Additional selection(s) of candidates may be possible within 240 days from the date the certificate of eligibles was issued for this announcement.

This position is covered by a Bargaining Unit.

This position meets the criteria specified in pillar number one of the five pillars of the PHS Commissioned Corps. PHS Commissioned Officers interested in performing the duties of this position within the Commissioned Corps MUST apply online under the merit promotion announcement indicated above in order to receive consideration. For more information on PHS Commissioned Corps, visit the website at: https://www.usphs.gov/.

This position has no promotion potential.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Additional selections may be made for similar positions across the Department of Health and Human Services (HHS) within the local commuting area(s) of the location identified in this announcement. By applying, you agree to have your application shared with interested selecting official(s) at HHS. Clearance of CTAP/ICTAP will be applied for similar positions across HHS.

To determine if you are qualified for this position, a review of your resume and supporting documentation will be made and compared against the qualifications as defined in the qualifications section of this vacancy announcement and your responses to the assessment questions.
You will be further evaluated/rated based on the information provided in your resume (your resume must state specific duties that relate to this position) and your responses to the assessment questions to determine your competency in the following.

  • Administration and Management
  • Attention to Detail
  • Business Acumen
  • Customer Service (Clerical/Technical)
  • Decision Making
  • Flexibility
  • Leadership
  • Oral Communication
  • Problem Solving
  • Self Management


You will receive a numeric rating based on your responses to the assessment questionnaires. If after reviewing your resume and responses to the assessment questions, a determination is made that you have overstated your qualifications and or experience, you may lose consideration.

The following links below provide information on how you may be eligible for various hiring authorities. If you are a Veteran, qualified CTAP and ICTAP eligible, or an individual with a disability, please refer to the following links below for additional guidance. CTAP and ICTAP candidates will be eligible for selection priority if it is determined that they have exceeded the minimum qualifications for the position by attaining at least a "well qualified" rating of 85 out of 100. Information about CTAP and ICTAP eligibility is on the Office of Personnel Management's Workforce Restructuring Career Transition website at: https://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. CTAP/ICTAP documentation requirements are listed in the "Required Documents" section of this announcement.
Click here to view vacancy questions: https://apply.usastaffing.gov/ViewQuestionnaire/12660366. All documents above MUST be received by 11:59 pm (Eastern Standard Time) of the closing date of, 01/13/2025, to be considered.

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